Florida Credit Union is headquartered in Gainesville and is the 14th largest credit union in the state of Florida. It is also the 209th largest credit union in the nation. It was established in 1954 and as of March of 2025, it had grown to 310 employees and 168,336 members at 15 locations. Florida Credit Union's money market rates are 5X the national average, and it boasts an A+ health rating.
Field of Membership Restrictions
Membership in Florida Credit Union is open to those who live or work in Alachua, Baker, Bradford, Brevard, Charlotte, Citrus, Clay, Columbia, De Soto, Dixie, Duval, Flagler, Gilchrist, Glades, Hamilton, Hardee, Hernando, Highlands, Hillsborough, Indian River, Jefferson, Lafayette, Lake, Lee, Leon, Levy, Madison, Manatee, Marion, Martin, Nassau, Okeechobee, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Putnam, Sarasota, Seminole, St. Johns, St. Lucie, Sumter, Suwannee, Taylor, Union, or Volusia Counties in Florida.
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SAFE AND SECURE IN FLORIDA ! ! !
Well the CD rates are now very attractive at FLORIDA FCU so i have sent all our personal ira savings and more to A+ rated Florida FCU to be readily available in retirement to draw from when needed - also nice to feel secure that the funds at FLORIDA FCU are safe as A+ is still A+
Was Great Until The Removed Credit Card Payment To Build Credit
Loved them until the removed the option to utilize credit card payments to build credit, purposely hindering the building of higher credit. Odd coming from a credit establishment.
Why I got my card in the first place.
Horrible Company!
I originally opened up a boat loan with Florida Credit Union in Ocala Florida branch. I went Saturday July 12th 2025 and paid the boat loan in full and it counted as cash and the teller that was there closed the accounts down and I asked all the questions that I was able to and I was told that everything was fine. I said it but what about the payments? I was told that there was no problem because it was closing. Monday morning I look at my bank account and it shows the boat payment was being pulled out because it was an automatic payment but I was never told anything about having to cancel or do anything on my end with Florida Credit Union. When I was there paying the boat loan in full. Monday morning I called the customer service for Florida Credit Union and a man answered and I did not get his name. I wish I did because he was very rude to me and I was already stressed out about the money that should not have pulled out of my account and he told me that I needed to calm down because there was no way the money was going to clear because the account was closed at the Florida Credit Union and that it was fine. I said are you sure and he said yes. We left it at that. Monday afternoon. I get an email from the lead teller. Nicole and the email tells me that they reopened my savings account without my consent in order to put those funds into it and now that I had to come all the way over to their Branch in person because of their screw up to withdraw the money and close the account. I have never dealt with anyone that does something like this and it's very unprofessional. I spoke to a supervisor named Lila who was supposedly located over at The villages location which is more than likely going to be the Wildwood location. From what I can tell on Google maps. Lila already started out with an attitude so I knew it wasn't going to be a good phone call. I was very stressed out and I just told her what happened and she gave me an attitude and started blaming me and my bank for the issue. Lila ended up disconnecting the call with me because I said the word shit. I tried to resolve things with them but they did not listen to me and kept blaming me and my other bank which I thought was very unprofessional and absolutely ridiculous. I will never do business with them again and I did plan on using them in the future for a car loan and now I will never use Florida Credit Union again. This could have been resolved Monday morning when I called their customer service and I could have had everything stopped immediately instead of them going behind my back without my consent in reopening my savings account and then not even telling me till later on when it's too late to do anything about it. I did call my bank later on and they did try to put a stop payment to it but it was too late. I want somebody to be aware of this situation because I know that it is not okay. Reopening a closed savings account without your consent to add funds could be considered an unfair practice under the Consumer Financial Protection Act (CFPA), according to the Consumer Financial Protection Bureau (CFPB).
As Of Nov 2024 Just Pitiful
This bank used to be GREAT; as of Nov 2024 they are pitiful. They placed a restriction on my account so I cannot log in to my account to see what the issue is. I recently closed my checking with them, but still have 3 other accounts. Upon using "chat" I was told I have to call. After holding for >20 minutes, I was told no help was available, the dept who locked my account wasn't there, that my account was "dormant" after regular use, and a request would be placed to have someone call me on Monday, 11/4. No one called. I tried calling Monday at 4:10 pm, was on hold >33 minutes without response. I hung up and tried a different number (there are several available!), where I was on hold 5 mins. During this hold I was given an option to leave a "call back request without losing my place in line", which I did. I received a call back at 5:21pm, however the person disconnected the moment I answered. I tried calling back and gave up after 19 more mins on hold. 11/5 I tried again to call with the same result: extended wait on hold, request call back, bank person hangs up as soon as I answer. 11/6 I tried again, this time leaving my work desk phone as the call back number. I got the exact same result, the bank person disconnected as soon as I answered!!! Such a waste of time, major aggravation, and now I'm forced to go in the bank when I set everything else up online specifically because the only branch near me is very inconvenient. I've had this account more than 5 years, and this is how I'm treated??! I think it's reasonable to at the very LEAST be able to discuss an issue the bank created on the phone as well as have the barest minimum of customer service available.
Worst CU EVER - Silver Springs Blvd, Ocala, FL
1.25.23: My husband just opened an acct here because we moved too far from the nearest Suncoast CU location where we've been a valued member for years. Apparently you all have all of your regular tellers tucked away in a back room and have ITM screens in the lobby, but still have your face to face acct reps. That doesn't even make sense and is very impersonal and extremely slow. He waited almost an hour in line to try to deposit our insurance refund check and get less than $200 of cash because your ATM doesn't work just to be told a 7-day hold is being put on it and he can't get any cash from it at all. We live 1/2 hour from Ocala and only come into town every other week. Guess I just have to use an ATM with our other CU and get change from a store. What a terrible first experience after opening a new acct!
3.23.23 Edit: I emailed marketing as they asked me to per their response to my Google review, gotten one response saying that they could forward my concerns to their member service dept if we were still having issues. I said we were because they were still holding our money and his most recent stop in was no different than his first so, sure, he could forward my email to them. I never got a response confirming that they did, nor any communication from anyone else. I emailed back a couple weeks later, to no response. I wrote a final email tonight sharing with them the experience my husband had trying to close his account, hoping that might elicit a response. He went in to find that over $100 had been taken in fees because they failed to uphold the promise the last teller told him that as soon as his money was available (this was almost 2 weeks of a hold on a check) that they would switch it into his checking like he'd asked - they erroneously put it in his savings initially and wouldn't fix the issue til the hold was off. So the money finally became available and he did several debits that apparently bounced and those fees were to withdraw from the savings where it should not have been to begin with. They told him he was responsible for transferring it, not them. They also came to the realization that they never should have opened up accounts for him because there was an old overdrawn account that was opened in my husband's name and closed in the negative, but when they checked the ID that they had on file still and all they said was that it didn't match my husband's - they allowed someone to fraudulently open an account in his name and then had the audacity to try to take our money to cover the overage!!! They still owe us money back from the fees because they would only, "meet halfway," still claiming that he was responsible for the money being in the wrong account, and refused to get a manager to handle the situation. He's tried calling and he just gets voicemail and they refuse to call back. Stay away from this credit union...it's worse than some of the banks we won't ever go back to either!!
Just Sad….
So I reported my debit card stolen after I realized my money was being depleted from my account. I was purposely saving money in order to handle my bills as I am not working right now. I called today to check on the status of the disputes that I made just to learn that some credit was given. I was given back $500 out of the $2000+ that was stolen from me. This opened my eyes and made me see that this bank really doesn’t care about me as a customer. I’m just sad because now my daughter and my stability is compromised. At least the CSR were very nice and helpful.
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 60497 |
| Year Chartered | 1954 |
| Employees | 310 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.49% |
| Return on Equity - YTD | 11.43% |
| Annual Interest Income | $36.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $2.4B$2.15B |
| Loans | Q1 2025vs Q1 2024 | $1.91B$1.72B |
| Deposits | Q1 2025vs Q1 2024 | $2.02B$1.81B |
| Equity Capital | Q1 2025vs Q1 2024 | $305.6MM$270.2MM |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $21.1MM$18MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $10.2MM$7.9MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $0$209K |
