Four Oaks Bank & Trust Company is headquartered in Four Oaks and is the 21st largest bank in the state of North Carolina. It is also the 1,024th largest bank in the nation. It was established in 1912 and as of December of 2016, it had grown to 175 employees at 13 locations. Four Oaks Bank & Trust Company has an A health rating.
I have to say, the people that work in this bank, for the most part, are great at giving personal attention to all the customers that walk through the doors. However, upon having $300 drafted out of my account I faced the worst thing possible. I called the branch and ened up having to just get into my car and go there in person because no one seemed to know what to do. The transaction was done less than a minute after I had made a $300 payment to a cc bill I had. This transaction had no identifying account numbers, no address and no phone number associated with it. The branch couldn't seem to be able to come up with a solution to why and where this money was taken and went to. All they could tell me was that they would have to investigate it and get back to me. They didn't seem to have a policy in place for this matter. This, to me, was unacceptable, because I had to go without my money and no one knew where it went other than it was drafted as an ACH. Needless to say that after 2 weeks of me calling and going by everyday I finally got my money put back in my account but was told that it would be taken out again if they found that it was not an error to begin with. Yet no one person knew who withdrew the money or what account the ACH was credited to. I unfortunantly made the decision to switch banks all together and moved to the State Credit Union, which turns out has better rates yay...but poorer customer service.
|FDIC Certificate #||11506|
|Return on Assets - YTD||0.93%|
|Return on Equity - YTD||7.82%|
|Annual Interest Income||$29.2MM|
|Assets and Liabilities|
|Assets||Q4 2016vs Q4 2015||$717.6MM$690.4MM|
|Loans||Q4 2016vs Q4 2015||$497.6MM$449.8MM|
|Deposits||Q4 2016vs Q4 2015||$555.9MM$544.3MM|
|Equity Capital||Q4 2016vs Q4 2015||$88.6MM$81.4MM|
|Loan Loss Allowance||Q4 2016vs Q4 2015||$9.6MM$9.6MM|
|Unbacked Noncurrent Loans||Q4 2016vs Q4 2015||$4.2MM$6.5MM|
|Real Estate Owned||Q4 2016vs Q4 2015||$1.7MM$1.8MM|
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