Frankenmuth Credit Union

Disgraceful Attitude

I'm not one to leave reviews but I am on this one. I told the CSR that I was going to (for all that he cared). I was a member of this CU for years with no problems. I wasn't happy the way they dropped the cap on the rewards checking account in half but dealt with it. Then when things finally began to improve for depositors they made no changes so I just moved a lot of money out of the connected savings account but still kept the 7,500.00 in the checking. Then it got to the point I thought no, can't keep doing this but I didn't want to completely close out my accounts. I looked on the website for the disclosure sheet but never could locate it it so I just called and asked the CSR if they charged a fee for my accounts if the balance fell to a low amount, say under 100.00 or even 25.00 or lower She said no, there were no fees but I would need to access it so it would not go into a dormant stage. OK, I know about that and I wasn't going to let it go dormant. So, I moved my money out leaving a few dollars in each account to keep the account open.They immediately started fining me. No email to warn me, nothing. They emptied both my checking and savings account out and even took the 5.00 membership fee. After they depleted the funds they sent me a letter by US Postal Service informing me my membership and my accounts had been closed due to these fees. I was welcome to call them and get re-instated. Uh huh. I did call them but to explain to them I had called earlier and asked specifically about any fees and told the man I was talking to what the CSR told me at that time.His only response was "human error" and that I had been wrongly informed and there was a fee if my accounts felled under the 100.00 min. I said, well, this is not right, it was your employee who is in the wrong. He said it sounded like poor training and they would be looking into that. In the meantime, he could help me with reestablishing my membership/ I asked him, so you are going to at least put my 5.00 membership fee back? Oh no, he says, I would have to pay another 5.00 for that plus of course the min. of 100.00 to be kept in my account. I laughed at him and said ok, this is where I am going to start doing reviews and I will put this out on every banking site I see that has reviews.Grrr! I hate liars and I hate petty thieves. This could have been so easily prevented, The guy should have made this right once he knew the circumstances and then I would have had the decision to either add money to my accounts or close them, but obviously a few bucks means a great deal to them. So, I do have a big X behind the name of Frankenmuth CU and I will tell anyone they will lie to you and make no apologies about it. In my world liars and cheats are not the people I want to be handling my money.