HAPO Community Credit Union is headquartered in Richland and is the 6th largest credit union in the state of Washington. It is also the 157th largest credit union in the nation. It was established in 1953 and as of March of 2016, it had grown to 317 employees and 135,995 members at 15 locations. HAPO Community Credit Union has an A health rating.
HAPO Community Credit Union of Washington is open to the residents, church members, registered students, and the people that maintain employment within the entire state of Washington and the residents and people that maintain employment within Umatilla County of Oregon and the family members of current and eligible credit union members.
See current membership details
I attempted to take advantage of HAPO competitive CD rates but was foiled by excrutiatingly slow customer service and volatile CD rates.
I called and emailed HAPO to become a member. I was told by both phone and email that there was no online membership application or any way to email the membership forms. The CS agent told me that she would mail me the membership packet. According to the postmark it took two days to get the membership packet in the mail and two more days for the USPS to deliver it. I filled out the forms, had them notarized and mailed them back to HAPO (scanned forms are unacceptable).
It took two days to delivery the forms via Priority Mail and two more days for HAPO to deliver it to the forms to a CS agent.
The process to become a member took two more days.
Once I was a member, it took them...you guessed it...two more days to create the IRA CD forms and email them to me. Unfortunately, they spelled my name wrong. Two more days later, I received forms with my name spelled correctly.
In the meantime HAPO changed their 5 year, IRA CD rates four times! Between 2/14/2013 and 3/9/2013 HAPO changed their 5 year IRA CD rates four times.
HAPO had competitive CD rates, and lower than average early withdrawal penalties (120 days vs 180 days), but they compound quarterly instead of daily or monthly so the penalty is actually pretty average.
I'm told that HAPO will correct many of the problems I experienced, but I based on my experience, I cannot recommend HAPO.
Horrible people to get you car loan from, just horrible... the deliberately don't except principal payments electronically so they can ding you with the APR rate! My 100.00 payment got dinged over 31.00! Just awful people. I will have staple two checks together (MAKE SURE THEY AR STPLES AT LEAST 15X or they probably will charge interest! OR make a better decision and DO NOT GO WITH THESE PEOPLE!!!
HAPO has been my primary checking and savings institution for years. Although it is based in Washington State, I decided to keep my accounts when I moved across the country. Their direct deposit and online services have worked flawlessly, with good backup on phone support. Considering their five-star health rating, I'm planning to stay with them.
|Return on Assets - YTD||0.49%|
|Return on Equity - YTD||6.34%|
|Annual Interest Income||$13.2MM|
|Assets and Liabilities|
|Assets||Q1 2016vs Q1 2015||$1.43B$1.28B|
|Loans||Q1 2016vs Q1 2015||$1.26B$1.06B|
|Deposits||Q1 2016vs Q1 2015||$1.27B$1.16B|
|Equity Capital||Q1 2016vs Q1 2015||$109.0MM$99.6MM|
|Loan Loss Allowance||Q1 2016vs Q1 2015||$8.8MM$7.4MM|
|Unbacked Noncurrent Loans||Q1 2016vs Q1 2015||$1.2MM$1.8MM|
|Real Estate Owned||Q1 2016vs Q1 2015||$0$0|
Sorry, we do not have rate data for HAPO Community Credit Union.