HAPO Community Credit Union is headquartered in Richland and is the 8th largest credit union in the state of Washington. It is also the 185th largest credit union in the nation. It was established in 1953 and as of December of 2022, it had grown to 476 employees and 205,312 members at 19 locations. HAPO Community Credit Union's money market rates are 2X the national average, and it has a B+ health rating.
Field of Membership Restrictions
Membership in HAPO Community Credit Union is open to those who live, work, worship, or attend school anywhere in Washington State, or in the Oregon counties of Clackamas, Clatsop, Columbia, Gillam, Hood River, Morrow, Multnomah, Sherman, Umatilla, Wasco, or Washington. Relatives of a current HPAO member or someone who is membership-eligible also qualifies for membership.
See current membership details
Customer Service
I was notified by halo for a freadulant purchase a while back and wanted to just say thank you to all that caught this activity you saved us a loss we couldn't afford.
Thankyou Mary McCue
Excruciatingly Slow & Volatile CD Rates
I attempted to take advantage of HAPO competitive CD rates but was foiled by excrutiatingly slow customer service and volatile CD rates.
I called and emailed HAPO to become a member. I was told by both phone and email that there was no online membership application or any way to email the membership forms. The CS agent told me that she would mail me the membership packet. According to the postmark it took two days to get the membership packet in the mail and two more days for the USPS to deliver it. I filled out the forms, had them notarized and mailed them back to HAPO (scanned forms are unacceptable).
It took two days to delivery the forms via Priority Mail and two more days for HAPO to deliver it to the forms to a CS agent.
The process to become a member took two more days.
Once I was a member, it took them...you guessed it...two more days to create the IRA CD forms and email them to me. Unfortunately, they spelled my name wrong. Two more days later, I received forms with my name spelled correctly.
In the meantime HAPO changed their 5 year, IRA CD rates four times! Between 2/14/2013 and 3/9/2013 HAPO changed their 5 year IRA CD rates four times.
HAPO had competitive CD rates, and lower than average early withdrawal penalties (120 days vs 180 days), but they compound quarterly instead of daily or monthly so the penalty is actually pretty average.
I'm told that HAPO will correct many of the problems I experienced, but I based on my experience, I cannot recommend HAPO.
DO NOT GET CAR LOANS FROM HERE!
Horrible people to get you car loan from, just horrible... the deliberately don't except principal payments electronically so they can ding you with the APR rate! My 100.00 payment got dinged over 31.00! Just awful people. I will have staple two checks together (MAKE SURE THEY AR STPLES AT LEAST 15X or they probably will charge interest! OR make a better decision and DO NOT GO WITH THESE PEOPLE!!!
Happy With HAPO
HAPO has been my primary checking and savings institution for years. Although it is based in Washington State, I decided to keep my accounts when I moved across the country. Their direct deposit and online services have worked flawlessly, with good backup on phone support. Considering their five-star health rating, I'm planning to stay with them.
Data as of Q4 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 68239 |
| Year Chartered | 1953 |
| Employees | 476 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.87% |
| Return on Equity - YTD | 10.19% |
| Annual Interest Income | $80.9MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2022vs Q4 2021 | $2.34B$2.26B |
| Loans | Q4 2022vs Q4 2021 | $1.95B$1.74B |
| Deposits | Q4 2022vs Q4 2021 | $2.03B$2.03B |
| Equity Capital | Q4 2022vs Q4 2021 | $198.1MM$163.8MM |
| Loan Loss Allowance | Q4 2022vs Q4 2021 | $20.3MM$18.1MM |
| Unbacked Noncurrent Loans | Q4 2022vs Q4 2021 | $5.7MM$2.6MM |
| Real Estate Owned | Q4 2022vs Q4 2021 | $0$0 |
