HomeTrust Bank is headquartered in ASHEVILLE and is the 7th largest bank in the state of North Carolina. It is also the 288th largest bank in the nation. It was established in 1926 and as of June of 2023, it had grown to 559 employees at 36 locations. HomeTrust Bank has an A+ health rating.
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Love HomeTrust
I came to HomeTrust after becoming frustrated with not only national banks but also other local banks, all of whom kept raising the cost of doing business with them and lowering the value of the experience. HomeTrust has given me an excellent customer service experience, no fees on my basic checking account, convenient locations and hours, and continued improvements to their online and mobile banking experiences. They are the only physical bank I know of that still offers a personalized experience and a no-fees checking account. The only problem I have had with them in over a year is that their mobile app seems to have problems pretty often, and I find myself unable to log in. Their webpage also frequently requires additional verification, which I know is for security but can be inconvenient. However, unlike other banks I've used, HomeTrust seems committed to improving customer service and continually adds features and fixes to their website and app. They're not perfect yet, but they're always improving!
Banking Like It's 1999
I have used HomeTrust Bank (HTB) for a small business money market since late 2019. Their people are friendly, but their policies and website are outdated. They won't let me connect my account to push or pull external transfers with another bank. The fine print on their website still refers to a Federal limit of six (6) transactions per statement period, which the Fed dropped in 2020 due to the pandemic, but HTB still mentions it while also saying other types of withdrawals are unlimited, but they may hit you with a $5 fee for each one over 6. Confusing.
HTB is also secretive about their interest rates. No rate sheet appears on their website, none are available on this aggregating site, and their Customer Care call center doesn't have rate information either. They tell you to call a branch. *sigh*
If you enjoy talking to bankers on the phone or driving to visit them in person, you may love this bank. I want the freedom to do anything from anywhere without having to speak to a human, because that's how business works in the 21st century. I'll be moving these funds to a bank that embraces online tech and isn't coy about their rates.
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 27677 |
| Year Established | 1926 |
| Employees | 559 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.06% |
| Return on Equity - YTD | 9.94% |
| Annual Interest Income | $109.9MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $4.61B$3.55B |
| Loans | Q2 2023vs Q2 2022 | $3.78B$2.81B |
| Deposits | Q2 2023vs Q2 2022 | $3.60B$3.11B |
| Equity Capital | Q2 2023vs Q2 2022 | $493.3MM$374.6MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $47.2MM$34.7MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $8.9MM$6.1MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$200.00K |
