HomeTrust Bank

Love HomeTrust

I came to HomeTrust after becoming frustrated with not only national banks but also other local banks, all of whom kept raising the cost of doing business with them and lowering the value of the experience. HomeTrust has given me an excellent customer service experience, no fees on my basic checking account, convenient locations and hours, and continued improvements to their online and mobile banking experiences. They are the only physical bank I know of that still offers a personalized experience and a no-fees checking account. The only problem I have had with them in over a year is that their mobile app seems to have problems pretty often, and I find myself unable to log in. Their webpage also frequently requires additional verification, which I know is for security but can be inconvenient. However, unlike other banks I've used, HomeTrust seems committed to improving customer service and continually adds features and fixes to their website and app. They're not perfect yet, but they're always improving!