Hughes Federal Credit Union

Overview / Commentary
971 W Wetmore Rd
Tucson, AZ 85705

From the Bank

Our mission to always make a positive difference in each member's financial life has shaped our journey every step of the way. While we’ve guided and worked to forge paths toward financial prosperity, our members have always taken the driver’s seat. We go where you go. As you steer toward a new chapter in life, whatever it may be, we get you there.

Field of Membership Restrictions

Hughes Federal Credit Union is open to anyone by making a $10 donation to one of the following community Special Interest Groups: Friends of the Oro Valley Public Library, Friends of the Pima County Public Library, or Friends of Green Valley Library. Membership is also open to those who live, work, worship, or attend school in Tucson, Arizona. Employees/retirees/students of more than 850 Sponsor Companies, including Hughes Aircraft, the State of Arizona, and the University of Arizona are also eligible to join.
See current membership details

Hughes Federal Credit Union

Posted by: |

I composed this message about a month ago, but I am not positive that it went through. I am re-entering it now. There were a series of fo-pas that happened, which resulted in Hughes reporting non-payment to my credit on at least 2 occasions. I was given the wrong information to send my online bill pay payments to. I was in fact making my payments, but Hughes never received them! Needless to say, I was super upset. During my subsequent phone calls to Cerner, a number of employees helped me, they were so kind, knowledgeable, cancelled the payments that went out to the wrong location, and I was refunded within 2-3 days. I spoken with Kristen who went to her manager Amanda and explained my situation. All employees in my file over the last couple of months, have helped me more than I can say. Amanda also ended up looking into details from a car dealership for me and involved a VP to help my situation. I know her name, but wasn't sure if I should list it. Hughes treated me like a human, like a person who was suffering, and they all went above and beyond to correct the situation. Amanda is reversing my derogatory credit marks, my husband and I were approved for a car loan, and I would recommend HFCU to ANYONE at ANYTIME! I feel that Kristen, Amanda, and everyone I spoke with deserves praise for their, beyond exceptional customer service. Not just that, but literally changing my life and my credit and my situation overall. I will stay with HFCU, hopefully forever. My opinion about Hughes and Credit Unions in general has changed for the better permanently due to my positive experiences recently with Hughes! Thank you so very much to everyone who helped me and my family to reverse every negative thing that occurred. Thank you, thank you, thank you! Hughes....YOU ROCK!!! I am happy to elaborate more for anyone who wants to contact me with further questions!

My Experience Was Five Star.

Posted by: |

I opened two Roth IRAs in August and was so impressed with a technically advanced application process that I felt my investment would be secure at this Credit Union. The representative helping me saw that the my funds were transferred properly and in a timely manner, which is so important with IRAs. I experienced good communications by very friendly, knowledgeable and helpful people. I feel very fortunate that these CDs (great rates) became available when I had other CDs maturing.

They Do What They Say, But Different Than Other CU's

At the elderly age of 77, I decided, for the sake of my heirs, to move all my CD's from several different credit unions to a single financial institution.

Much to my surprise, all credit unions except two waived any early withdrawal penalties as part of a Trustee to Trustee transfer of my IRA's.

One that held fast to a 6 month penalty of interest was Hughes. The lady I worked with to ask about this was very nice, but there is no give in their policy. Additionally they are the only credit union that will not allow Required Minimum Distributions to be taken out of a CD. Not to complain too much; that was part of the disclosures when opening the CD. They do what they say and they are tough.

Never Again. No One There Knows Anything.

Posted by: |

My CD came due and they will not send the money back to my bank. I’m out of the country and can’t get my money until I come back to the United States. This is the most incompetent credit union I’ve ever seen in my life. I ladder CDs through various credit unions as not to exceed the $250,000 limit and never has this happened in eight years of doing this. They sent me the wrong paperwork to apply for a PIN number that is needed to get my cash back, I had it notarized online and overnighted it from Mexico and I get a call today saying they don’t accept online notaries. and every person I talk to there gives me a different story four people four stories. I checked with Arizona state law before I used the online service since I’m out of the country and they do approve of this service. They’ve now held my money for over a week, I’ll need to buy an airline ticket to fly back to the US so I can get MY money. Ridiculous.



Health Grade Components

NCUA #7531
Year Chartered1951
Primary Regulator
Profit Margin
Return on Assets - YTD1.17%
Return on Equity - YTD9.75%
Annual Interest Income$52.9MM
Assets and Liabilities
AssetsQ2 2023vs Q2 2022$1.89B$2.04B
LoansQ2 2023vs Q2 2022$1.73B$1.60B
DepositsQ2 2023vs Q2 2022$1.65B$1.82B
Equity CapitalQ2 2023vs Q2 2022$226.6MM$208.0MM
Loan Loss AllowanceQ2 2023vs Q2 2022$0$3.9MM
Unbacked Noncurrent LoansQ2 2023vs Q2 2022$22.5MM$13.4MM
Real Estate OwnedQ2 2023vs Q2 2022$0$0

Rates for Hughes Federal Credit Union are currently being reviewed.


Hughes Federal Credit Union Locations
Branch Office7820 N Cortaro RdTucson, AZ 85743-8326
Branch Office9036 S Houghton RdTucson, AZ 85747
Branch Office951 E Hermans RdTucson, AZ 85756-9000
Branch Office971 W Wetmore RdTucson, AZ 85705-1551
Branch Office7970 N Thornydale RdTucson, AZ 85741
Branch Office3131 E Speedway BlvdTucson, AZ 85716
Branch Office280 N Pantano RdTucson, AZ 85710

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