From the Bank
Our mission to always make a positive difference in each member's financial life has shaped our journey every step of the way. While we’ve guided and worked to forge paths toward financial prosperity, our members have always taken the driver’s seat. We go where you go. As you steer toward a new chapter in life, whatever it may be, we get you there.
Field of Membership Restrictions
Hughes Federal Credit Union is open to anyone by making a $10 donation to one of the following community Special Interest Groups: Friends of the Oro Valley Public Library, Friends of the Pima County Public Library, Friends of Green Valley Library, or Tucson Audubon Society. Membership is also open to those who live, work, worship, or attend school in Tucson, Arizona. Employees/retirees/students of more than 800 Sponsor Companies, including Hughes Aircraft, the State of Arizona, and the University of Arizona are also eligible to join. (Complete details listed on the first page of the online membership application.)
See current membership details
Hughes Federal Credit Union
I composed this message about a month ago, but I am not positive that it went through. I am re-entering it now. There were a series of fo-pas that happened, which resulted in Hughes reporting non-payment to my credit on at least 2 occasions. I was given the wrong information to send my online bill pay payments to. I was in fact making my payments, but Hughes never received them! Needless to say, I was super upset. During my subsequent phone calls to Cerner, a number of employees helped me, they were so kind, knowledgeable, cancelled the payments that went out to the wrong location, and I was refunded within 2-3 days. I spoken with Kristen who went to her manager Amanda and explained my situation. All employees in my file over the last couple of months, have helped me more than I can say. Amanda also ended up looking into details from a car dealership for me and involved a VP to help my situation. I know her name, but wasn't sure if I should list it. Hughes treated me like a human, like a person who was suffering, and they all went above and beyond to correct the situation. Amanda is reversing my derogatory credit marks, my husband and I were approved for a car loan, and I would recommend HFCU to ANYONE at ANYTIME! I feel that Kristen, Amanda, and everyone I spoke with deserves praise for their, beyond exceptional customer service. Not just that, but literally changing my life and my credit and my situation overall. I will stay with HFCU, hopefully forever. My opinion about Hughes and Credit Unions in general has changed for the better permanently due to my positive experiences recently with Hughes! Thank you so very much to everyone who helped me and my family to reverse every negative thing that occurred. Thank you, thank you, thank you! Hughes....YOU ROCK!!! I am happy to elaborate more for anyone who wants to contact me with further questions!
My Experience Was Five Star.
I opened two Roth IRAs in August and was so impressed with a technically advanced application process that I felt my investment would be secure at this Credit Union. The representative helping me saw that the my funds were transferred properly and in a timely manner, which is so important with IRAs. I experienced good communications by very friendly, knowledgeable and helpful people. I feel very fortunate that these CDs (great rates) became available when I had other CDs maturing.
They Do What They Say, But Different Than Other CU's
At the elderly age of 77, I decided, for the sake of my heirs, to move all my CD's from several different credit unions to a single financial institution.
Much to my surprise, all credit unions except two waived any early withdrawal penalties as part of a Trustee to Trustee transfer of my IRA's.
One that held fast to a 6 month penalty of interest was Hughes. The lady I worked with to ask about this was very nice, but there is no give in their policy. Additionally they are the only credit union that will not allow Required Minimum Distributions to be taken out of a CD. Not to complain too much; that was part of the disclosures when opening the CD. They do what they say and they are tough.
Worst Bank Ever!
I had problem opening a CD 3 years back when they refused to give me promised interest rate. It was resolved about a month later after I reported the issue to BBB.
Two days back, my account transfer was rejected because they wanted me to keep minimum $50 in the account. That's not a specified requirement per https://www.hughesfcu.org/products/detail/main-share-account#:~:text=A%20move%20toward%20smart%20financial,daily%20minimum%20balance%20of%20%2450.00
Because of this reject, my main bank froze my account transfers.
Yesterday, I tried to close the account via encrypted message and they asked for a written application with wet signatures. I just did and hoping they send my check promptly. Hurdles at every step. So relieved I won't have to deal with Hughes anymore.
Data as of Q3 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 7531 |
| Year Chartered | 1951 |
| Employees | 271 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 2.18% |
| Return on Equity - YTD | 20.04% |
| Annual Interest Income | $69.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2022vs Q3 2021 | $1.97B$1.85B |
| Loans | Q3 2022vs Q3 2021 | $1.70B$1.50B |
| Deposits | Q3 2022vs Q3 2021 | $1.74B$1.67B |
| Equity Capital | Q3 2022vs Q3 2021 | $217.9MM$172.5MM |
| Loan Loss Allowance | Q3 2022vs Q3 2021 | $4.7MM$7.3MM |
| Unbacked Noncurrent Loans | Q3 2022vs Q3 2021 | $14.9MM$6.5MM |
| Real Estate Owned | Q3 2022vs Q3 2021 | $0$0 |