Hughes Federal Credit Union


Overview / Commentary
520-794-8341
971 W Wetmore Rd
Tucson, AZ 85705

From the Bank

Our mission to always make a positive difference in each member's financial life has shaped our journey every step of the way. While we’ve guided and worked to forge paths toward financial prosperity, our members have always taken the driver’s seat. We go where you go. As you steer toward a new chapter in life, whatever it may be, we get you there.

Field of Membership Restrictions

Hughes Federal Credit Union is open to anyone by making a $10 donation to one of the following community Special Interest Groups: Friends of the Oro Valley Public Library, Friends of the Pima County Public Library, or Friends of Green Valley Library. Membership is also open to those who live, work, worship, or attend school in Tucson, Arizona. Employees/retirees/students of more than 850 Sponsor Companies, including Hughes Aircraft, the State of Arizona, and the University of Arizona are also eligible to join.
See current membership details

Related Posts

17-Month CD Specials Took A Nosedive - 4/1/2024

17 Month Jumbo CD Special - 5.13% (was 5.65%) 17 Month Mini-Jumbo CD Special - 5.07% ( was 5.60%)

Another ChexSystems User - 2/16/2024

Be on notice Hughes FCU screens new applicants using ChexSystems. I write on this matter based upon bitter personal experience.

Buyer Beware !! - 1/21/2024

It appears that their CD's are Variable rates. Read the small print !! ( Rates and terms are variable and subject to change at any time after the account is opened. Fees may reduce earnings. Effective as of 1/1/2024.) Moderator Note: Hughes Federal Credit Union's CDs are not variable rate CDs. They are fixed rate as specified on page 41 of Hughes FCU's Share Accounts Information and Agreement document: “The dividend rate and annual percentage yield on Certificate Accounts are fixed and will not change during the specified period.”

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Excellent Experience

We wanted to open a jumbo CD. I called to have a few questions answered first. The Rep answered all my questions except one. He quickly connected me to someone who did. I applied to join in morning and by late afternoon I had my account number. The next day I wired the money for the CD into the savings account. It arrived a few hours later. One phone call and my CD was opened. Hughes is one of the best credit unions I’ve dealt with.

Happy With New Acct Process

Posted by: |

Opened a new CD acct, application was easy and response from HFCU rep the same day. I had a little problem getting my on-line registration to work so called and talked to a rep right away and they solved issue quickly.

Good Experience

Posted by: |

Outside membership available by making $10 donation to a local library. CD account requires $50 kept in savings account (pays minimal interest). Both handled during the application process.
Opening process was a mix of online application and live phone verification with a representative. There was an issue with the application max amount limit check and if you run into it, just put in values that work and you can fix it during the phone verification. They will do a soft pull when they get the application - no need to unfreeze credit. The phone verification happened within a day and was very professional. The rep was very helpful and knowledgeable. Fund transfer was initiated after this verification.
Online banking system seems comprehensive and well-organized.
Overall, happy with the rate, opening process, and service.

Horrible Customer Service

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Hughes has horrible customer service. It’s almost like they train and encourage/ reward their employees to be bullies who gaslight.
It takes 5-10 contacts to get very simple issues resolved.
I have experienced too many issues to count but a brief overview:
they did not process my proof of home owners insurance on a HELOC for months after multiple but sent nasty letters repeatedly for their mistake. Bank never took accountability for their error.
Their bill pay function does not work, it never indicates when a bill has actually been paid so what’s the point? Customer service reps wouldn’t look into it after multiple contacts and tried to blame the issue on user error.
They had incorrect information about my account in their own system causing my card to be declined for months and instead of fixing it they made me get multiple new debit cards. Customer service reps wouldn’t look into it after multiple contacts and tried to blame the issue on user error-Notice a theme?
Their fraud system doesn’t flag for actual fraud but will flag every box store purchase you make, I went through a three year period where my cards were unusable because of these issues. Customer service reps wouldn’t look into it after multiple contacts and tried to blame the issue on user error-once again notice a theme?
And dealing with these things is awful because the customer service reps only want to get you off the phone after doing the absolute minimum. This is the worst banking experience I’ve ever had. They are a joke. Avoid at all costs.

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Health

Health Grade Components

Overall
NCUA #7531
Year Chartered1951
Employees282
Primary Regulator
Profit Margin
Return on Assets - YTD0.36%
Return on Equity - YTD3.39%
Annual Interest Income$32.7MM
Assets and Liabilities
AssetsQ1 2024vs Q1 2023$2.3B$1.89B
LoansQ1 2024vs Q1 2023$1.74B$1.77B
DepositsQ1 2024vs Q1 2023$2.04B$1.65B
Equity CapitalQ1 2024vs Q1 2023$225.3MM$222.5MM
Loan Loss AllowanceQ1 2024vs Q1 2023$30.9MM$18.7MM
Unbacked Noncurrent LoansQ1 2024vs Q1 2023$27.9MM$16.3MM
Real Estate OwnedQ1 2024vs Q1 2023$0$0
Rates
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Always verify rates and promotions with the bank or credit union. We are not Hughes Federal Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

Hughes Federal Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.53%$100-Traditional IRA
2.53%$100-SEP IRA
2.53%$100-ROTH IRA
1.16%$0-Health Savings Account
0.05%$50-Main Share
0.05%$0-Holiday Club
0.05%$0-Daily Savings
0.05%$0-You Name It Savings

Hughes Federal Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.30%$250k-Prestige Money Market Savings
3.05%$150k-Ultimate Money Market Savings
2.79%$75k-Premium Money Market Savings
2.53%$1k-High Yield Money Market Savings

Hughes Federal Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.50%$0-Checking PLUS
0.05%$0-Checking

Hughes Federal Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.92%$99k-12 Month Jumbo CD
3.87%$50k-12 Month Mini-Jumbo CD
3.82%$1k-12 Month CD
3.72%$99k-24 Month Jumbo CD
3.67%$50k-24 Month Mini-Jumbo CD
3.67%$99k-29 Month Jumbo CD
3.61%$1k-24 Month CD
3.61%$50k-29 Month Mini-Jumbo CD
3.56%$99k-36 Month Jumbo CD
3.56%$1k-29 Month CD
3.51%$50k-36 Month Mini-Jumbo CD
3.46%$1k-36 Month CD
3.41%$99k-6 Month Jumbo CD
3.35%$50k-6 Month Mini-Jumbo CD
3.30%$1k-6 Month CD
2.53%$100-12 Month Youth CD
2.33%$100-24 Month Youth CD
2.17%$100-36 Month Youth CD
2.02%$100-6 Month Youth CD

Hughes Federal Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.92%$99k-12 Month Jumbo IRA
3.87%$50k-12 Month Mini-Jumbo IRA
3.82%$1k-12 Month IRA
3.72%$99k-24 Month Jumbo IRA
3.67%$50k-24 Month Mini-Jumbo IRA
3.61%$1k-24 Month IRA
3.56%$99k-36 Month Jumbo IRA
3.51%$50k-36 Month Mini-Jumbo IRA
3.46%$1k-36 Month IRA
Locations


Hughes Federal Credit Union Locations
Branch Office951 E Hermans RdTucson, AZ 85756-9000
Branch Office971 W Wetmore RdTucson, AZ 85705-1551
Branch Office7970 N Thornydale RdTucson, AZ 85741
Branch Office3131 E Speedway BlvdTucson, AZ 85716
Branch Office280 N Pantano RdTucson, AZ 85710
Branch Office7820 N Cortaro RdTucson, AZ 85743-8326
Branch Office9036 S Houghton RdTucson, AZ 85747

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