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2/23 - IBERIABANK Continues To Grow With Acquisitions
Palm Springs FL Branch
This branch is operated by some of the nicest women I've met in banking! Iberia doesn't have some of the fancier looking web designs for their online banking, but they have made up for it in service.
Thank you Des, Jodi and Aida!
Always a pleasure doing my banking with Iberia.
jd178
Iberia Bank
I use IberiaBank as my primary bank for checking, savings, and safe deposit box. I also retain an account at a major bank with a fixed amount of funds in case I need to stop/close my IberiaBank account due to identity theft. I have never had to close my IberiaBank accounts due to identity theft. Working with IberiaBank has been great. My preferred branch office is walking distance from my home with a another branch about 10 minutes from work. When reviewing charges against my account, I have not had any issues with challenging charges that appear to be fraudulent. I simply walk into my local branch and they take my information and act on it promptly. Each issue has been successfully resolved in my favor. Also, my local branch remembers me by name (my family has lived in the area for generations) and will work readily with me over the telephone. Their online presence is adequate for most banking activities. Being a smaller bank, they are typically behind the major banks in introducing new features (e.g. photographing a check for deposit). They do get these features implemented a few months behind the major banks.
Average At Best
I began using this bank in the 1990s when it was Pocahontas Federal. It changed names and began to go downhill a bit. They messed up my account only a couple times in almost 5 years, but I never gained a sense of family or care from the staff in a small town of only 3,000 people. When I moved to a city for college, I kept my account. However, when my checkbook was stolen and a couple checks written, it was a nightmare trying to get that account closed and money restored to me. They questioned if I had written one of the stolen checks myself, and I honestly don't recall how that ended, but I was not happy. I cancelled my checking account and
Horrible Customer Service
I have taken multiple loans with Iberia mortgage. Recently sold a house the bank had financed. Working with Iberia bank mortgage has been a nightmare. In my opinion, they are incompetent and severely understaffed. I have been trying to get my eskroll account refund for the past 6 weeks. Waiting thirty minutes to speak with a customer rep and lack of accountability has made it a horrible situation. Also sent an additional house payment after the house had sold. Rather than sending the payment back to me, they applied to another loan we had without authorization. I will never use this company again for a loan. Buyer beware. In my opinion they aren’t a solid institution
Data as of Q4 2020
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 4977 |
| Year Established | 1864 |
| Employees | 7914 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.52% |
| Return on Equity - YTD | 14.19% |
| Annual Interest Income | $1.91B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2020vs Q4 2019 | $83.88B$43.13B |
| Loans | Q4 2020vs Q4 2019 | $58.29B$31.46B |
| Deposits | Q4 2020vs Q4 2019 | $70.84B$32.81B |
| Equity Capital | Q4 2020vs Q4 2019 | $8.47B$5.33B |
| Loan Loss Allowance | Q4 2020vs Q4 2019 | $963.3MM$200.3MM |
| Unbacked Noncurrent Loans | Q4 2020vs Q4 2019 | $400.4MM$187.8MM |
| Real Estate Owned | Q4 2020vs Q4 2019 | $16.6MM$17.8MM |
