IBERIABANK

Deposits held and insured by First Horizon Bank

Palm Springs FL Branch

Posted by: |

This branch is operated by some of the nicest women I've met in banking!  Iberia doesn't have some of the fancier looking web designs for their online banking, but they have made up for it in service.

 

Thank you Des, Jodi and Aida! 

 

Always a pleasure doing my banking with Iberia.

 

jd178

Iberia Bank

I use IberiaBank as my primary bank for checking, savings, and safe deposit box. I also retain an account at a major bank with a fixed amount of funds in case I need to stop/close my IberiaBank account due to identity theft. I have never had to close my IberiaBank accounts due to identity theft. Working with IberiaBank has been great. My preferred branch office is walking distance from my home with a another branch about 10 minutes from work. When reviewing charges against my account, I have not had any issues with challenging charges that appear to be fraudulent. I simply walk into my local branch and they take my information and act on it promptly. Each issue has been successfully resolved in my favor. Also, my local branch remembers me by name (my family has lived in the area for generations) and will work readily with me over the telephone. Their online presence is adequate for most banking activities. Being a smaller bank, they are typically behind the major banks in introducing new features (e.g. photographing a check for deposit). They do get these features implemented a few months behind the major banks.

Average At Best

I began using this bank in the 1990s when it was Pocahontas Federal. It changed names and began to go downhill a bit. They messed up my account only a couple times in almost 5 years, but I never gained a sense of family or care from the staff in a small town of only 3,000 people. When I moved to a city for college, I kept my account. However, when my checkbook was stolen and a couple checks written, it was a nightmare trying to get that account closed and money restored to me. They questioned if I had written one of the stolen checks myself, and I honestly don't recall how that ended, but I was not happy. I cancelled my checking account and

Horrible Customer Service

Posted by: |

I have taken multiple loans with Iberia mortgage. Recently sold a house the bank had financed. Working with Iberia bank mortgage has been a nightmare. In my opinion, they are incompetent and severely understaffed. I have been trying to get my eskroll account refund for the past 6 weeks. Waiting thirty minutes to speak with a customer rep and lack of accountability has made it a horrible situation. Also sent an additional house payment after the house had sold. Rather than sending the payment back to me, they applied to another loan we had without authorization. I will never use this company again for a loan. Buyer beware. In my opinion they aren’t a solid institution

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Health
A

Data as of Q4 2020

Data displayed below is for insuring bank: First Horizon Bank
Learn why bank health matters

Health Grade Components

Overall
FDIC Certificate #4977
Year Established1864
Employees7914
Primary RegulatorFED
Profit Margin
Return on Assets - YTD1.52%
Return on Equity - YTD14.19%
Annual Interest Income$1.91B
Assets and Liabilities
AssetsQ4 2020vs Q4 2019$83.88B$43.13B
LoansQ4 2020vs Q4 2019$58.29B$31.46B
DepositsQ4 2020vs Q4 2019$70.84B$32.81B
Equity CapitalQ4 2020vs Q4 2019$8.47B$5.33B
Loan Loss AllowanceQ4 2020vs Q4 2019$963.3MM$200.3MM
Unbacked Noncurrent LoansQ4 2020vs Q4 2019$400.4MM$187.8MM
Real Estate OwnedQ4 2020vs Q4 2019$16.6MM$17.8MM
Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

IBERIABANK Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.05%--Statement Savings
0.05%--Business Statement Savings

IBERIABANK Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.10%*$10k*-High Interest Checking
OTHER TIERS: 0.05% $5k - $10k
0.10%$10k-Business Interest Checking
Locations

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