Merged/Acquired

IBERIABANK

Deposits held and insured by First Horizon Bank

Reviews (27)

Palm Springs FL Branch

Posted by: |

This branch is operated by some of the nicest women I've met in banking!  Iberia doesn't have some of the fancier looking web designs for their online banking, but they have made up for it in service.

 

Thank you Des, Jodi and Aida! 

 

Always a pleasure doing my banking with Iberia.

 

jd178

Iberia Bank

I use IberiaBank as my primary bank for checking, savings, and safe deposit box. I also retain an account at a major bank with a fixed amount of funds in case I need to stop/close my IberiaBank account due to identity theft. I have never had to close my IberiaBank accounts due to identity theft. Working with IberiaBank has been great. My preferred branch office is walking distance from my home with a another branch about 10 minutes from work. When reviewing charges against my account, I have not had any issues with challenging charges that appear to be fraudulent. I simply walk into my local branch and they take my information and act on it promptly. Each issue has been successfully resolved in my favor. Also, my local branch remembers me by name (my family has lived in the area for generations) and will work readily with me over the telephone. Their online presence is adequate for most banking activities. Being a smaller bank, they are typically behind the major banks in introducing new features (e.g. photographing a check for deposit). They do get these features implemented a few months behind the major banks.

Average At Best

I began using this bank in the 1990s when it was Pocahontas Federal. It changed names and began to go downhill a bit. They messed up my account only a couple times in almost 5 years, but I never gained a sense of family or care from the staff in a small town of only 3,000 people. When I moved to a city for college, I kept my account. However, when my checkbook was stolen and a couple checks written, it was a nightmare trying to get that account closed and money restored to me. They questioned if I had written one of the stolen checks myself, and I honestly don't recall how that ended, but I was not happy. I cancelled my checking account and

WORST Bank And Customer Service

Posted by: |

If there was an option for ZERO stars, I would leave that! Their customer service SUCKS. Been trying to close account since last year after I had to abruptly move. Nearest bank now 4 hours away after move. Wouldn't close after messaging via app, and still won't as wants me to go in-person. Brought my account as close to 0 as possible so wouldn't worry about dealing with balance, and they still won't close account. Now in the negative due to below balance fees. NOT MY PROBLEM AS I REPEATEDLY ASKED FOR ACCOUNT TO BE CLOSED. Unless this bank wants to pay for my travel to my nearest bank, CLOSE THE FRAKKIN ACCOUNT!

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Health

We do not have health information for IBERIABANK, because it is no longer an operational bank.

Rates

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Locations

Sorry, but we do not have location data for IBERIABANK. Its headquarters is located at 200 West Congress Street - Lafayette, LA 70501

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