Overview / Commentary
337-521-4886
200 West Congress Street
Lafayette, LA 70501

IBERIABANK is headquartered in Lafayette and is the largest bank in the state of Louisiana. It is also the 64th largest bank in the nation. It was established in 1887 and as of December of 2018, it had grown to 3,137 employees at 192 locations. IBERIABANK's money market rates are 3X the national average, and it boasts an A+ health rating.

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Palm Springs FL Branch

Posted by: jd178 | May 3, 2012

This branch is operated by some of the nicest women I've met in banking!  Iberia doesn't have some of the fancier looking web designs for their online banking, but they have made up for it in service.

 

Thank you Des, Jodi and Aida! 

 

Always a pleasure doing my banking with Iberia.

 

jd178

Iberia Bank

I use IberiaBank as my primary bank for checking, savings, and safe deposit box. I also retain an account at a major bank with a fixed amount of funds in case I need to stop/close my IberiaBank account due to identity theft. I have never had to close my IberiaBank accounts due to identity theft. Working with IberiaBank has been great. My preferred branch office is walking distance from my home with a another branch about 10 minutes from work. When reviewing charges against my account, I have not had any issues with challenging charges that appear to be fraudulent. I simply walk into my local branch and they take my information and act on it promptly. Each issue has been successfully resolved in my favor. Also, my local branch remembers me by name (my family has lived in the area for generations) and will work readily with me over the telephone. Their online presence is adequate for most banking activities. Being a smaller bank, they are typically behind the major banks in introducing new features (e.g. photographing a check for deposit). They do get these features implemented a few months behind the major banks.

Iberia Bank Experience

I have been banking with Iberia Bank in Baton Rouge, LA for a couple of years now. It's silly, but I really like their newer buildings, it makes me feel like things are more secure and up-to-date for keeping my money safe. I really enjoy going there because the employees actually recognize me when I come in, not like at some of the larger national banks in town. I don't see myself switching to another bank any time soon because I'm happy with Iberia. It was super easy to open a checking and savings account and as long as I keep enough money in the accounts, there are no monthly fees, so I really like that. Their mobile app is okay, not great, not terrible, I guess that's one minor area of improvement.

STAY AWAY - Says Customer Of 5 Years, Soon Leaving

I have been with Iberiabank for 5 years now. FIVE. I have 2 business accounts and 2 personal accounts. I am so upset by my most recent phone call that I created an account just to leave this review.

1. The customer service is by far the worst.
2. The only saving grace to this bank and why I've stayed with them for so long is their awesome app and online banking. I enjoy the ability transfer funds to and from business and personal accounts. ALL MY BUSINESS IS ONLINE SO THIS MAKES THE MOST SENSE.
3. Their fees? Horrendous. $35
4. Recently, they allowed a charge of $6.60 hit my account not once, but SEVEN TIMES resulting in $35 NSF fees. They never contacted me via text or email. When I called to ask if they would give me a break on the fees so I could bring the account to zero and close it, "No, we don't offer fee reductions unless the charge was fraudulent." On that note, my accountant and I are looking into this now.
5. Thinking about it, I should have just closed the account the first of the year and been done with it to save myself from having to deal with this sort of crap again (another poor customer support experience).

Understandable. I understand, however, as a business owner that has done hundreds and thousands of dollars in business with your bank over the last 5 years, I would expect you to do anything it took to retain me as a customer.

It's clear that you SIMPLY DO NOT CARE and it's ALL ABOUT THE MONEY you can make from your customers.

I will say that I have been on the edge of shutting down this account and kept looking for reasons to stay with the bank. CUSTOMER SERVICE MATTERS IN THIS DAY AND AGE.

Any sort of empathy or understanding of the situation would have been helpful in keeping me from taking the time out of my busy day to leave this negative review, which I plan on doing alllllll across the Internet including my social media profiles in an effort to WARN ANY POTENTIAL CUSTOMER AS WELL AS CURRENT CUSTOMERS that your bank simply DOES-NOT-CARE whatsoever about the customer.

NEVER, NEVER WILL HAVE ANYTHING TO DO WITH YOUR BANK EVER AGAIN AND I WILL MAKE CERTAIN THAT NO ONE I PERSONALLY KNOW DOES EITHER.

-One very upset social media influencer

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Health
A+

Health Grade Components

Overall
FDIC Certificate #28100
Year Established1887
Employees3137
Primary RegulatorFED
Profit Margin
Return on Assets - YTD1.27%
Return on Equity - YTD9.8%
Annual Interest Income$1.22B
Assets and Liabilities
AssetsQ4 2018vs Q4 2017$30.73B$27.82B
LoansQ4 2018vs Q4 2017$22.49B$20.08B
DepositsQ4 2018vs Q4 2017$23.95B$21.64B
Equity CapitalQ4 2018vs Q4 2017$3.95B$3.61B
Loan Loss AllowanceQ4 2018vs Q4 2017$140.6MM$140.9MM
Unbacked Noncurrent LoansQ4 2018vs Q4 2017$134.4MM$147.6MM
Real Estate OwnedQ4 2018vs Q4 2017$30.4MM$20.6MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not IBERIABANK; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

IBERIABANK Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.05%--Statement Savings
0.05%--Business Statement Savings

IBERIABANK Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.55%*$250k*-Business Premier Money Market
OTHER TIERS: 0.05% Up to $10k | 0.25% $10k - $25k | 1.40% $25k - $50k | 1.45% $50k - $250k
1.45%*$250k*-Premier Money Market
OTHER TIERS: 0.05% Up to $10k | 0.25% $10k - $25k | 1.35% $25k - $50k | 1.40% $50k - $250k
0.65%*$1m*-SelectPlus Money Market
OTHER TIERS: 0.05% $5k - $10k | 0.25% $10k - $50k | 0.45% $50k - $100k | 0.55% $100k - $1m
0.65%*$1m*-Business SelectPlus Money Market
OTHER TIERS: 0.05% $5k - $10k | 0.25% $10k - $50k | 0.45% $50k - $100k | 0.55% $100k - $1m

IBERIABANK Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.30%*$250k*-High Interest Checking
OTHER TIERS: 0.05% $5k - $10k | 0.10% $10k - $25k | 0.13% $25k - $50k | 0.15% $50k - $100k | 0.25% $100k - $250k
0.10%$10k-Business Interest Checking
Locations

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