Interra Credit Union is headquartered in Goshen and is the 10th largest credit union in the state of Indiana. It is also the 271st largest credit union in the nation. It was established in 1932 and as of December of 2019, it had grown to 267 employees and 82,380 members at 15 locations. Interra Credit Union has an A health rating.
Interra Credit Union offers membership to those who live or work in the Indiana counties of Allen, DeKalb, Elkhart, Fulton, Huntington, Kosciusko, LaGrange, LaPorte, Marshall, Miami, Noble, Pulaski, St. Joseph, Starke, Steuben, Wabash, Wells, or Whitley.
See current membership details
My Fiancee and I have been a customer of thiers for over 10 years. They have always been very friendly and helpful every time we have gone there. When I bring my children with me they go out of their way to give my children suckers or ballons which makes a very positive impact on thier day. They also have a area for kids to play at while thy are there. I had noticed also there is a section that has two computers with internet access for customers along with free coffee. I have never been to a credit union or bank that has so many free features in the building offered to it's customers.
I have had help when i was mischarged by our phone company duplicate times and the problem was fixed within a very short preiod of time and the money was reimburssed without any red tape. I had also had a mix up with a deposit which did result in getting fees charged to my account but they reversed those charges. This is the best credit union in my opinion. I would never go anywhere else and would recommend them to all I know.
We have been involved with Interra Credit Union and Chiphone Credit Union (1990') for probably 10-15 years. We have also been with several other regular banks. We went with the credit union because it had better interest rates than the bank- it was 4% rather than around 1% at the bank. My mom had a large amount of money and they offered her more, and we just went with her to change banks. We have been with interra for about 5-6 years. It used to be you used your debit card ten times and got 4% interest. In the last couple of years it is use it 15 times and the percent is less. So it is not as inviting offer as before. We don't use our card that much- so often i'm only getting .5%. Our church is looking to change from Key bank to the credit union as the bank wants 5000 dollar in the account or they charge interest. Our mission fund at the bank has a balance of 2500, and gets no interest at all. The general fund makes about .50-1.00 interest on a 10,000 balance. Interra is offering a $100 balance to non profit organizations with no charge, but there is no interest rate on those accounts. We will probably move our accounts to interra next month because we don't need such a high balance
I have unfairly received a $32 courtesy fee and Interra has refused to waive this fee. I have two linked accounts and was told they would cover one another in the event of an overdraft. This did not happen and I was told I didn't sign the appropriate form for this. Interra proceeded to tell me they had no proof it was their error and that I was under the impression I had this coverage in place. They kept $32 of my money, my word meant nothing to them, and apparently neither did my business. What did matter to Interra was keeping $32 of my money. I now bank elsewhere and will be closing both accounts tomorrow.
One star was given due to the fact zero stars was not an option.
I have been banking with Interest for over 20 years. They used to be a friendly Hometown institution that resembled the small bank I used while growing up. But as they have grown they seem to have forgotten the people who made them what they are. Today its about policies and excessive fees and you can no longer go in and talk to someone who has the power to act they apparently all hide on the upper floors of the office building. I made a $9 error and ended up losing over $100. I don't even make that much in a week sometimes. I simply asked for a little help but I guess that was too hard for them to understand. I kept getting the same script repeated back at me...guess if you stay on script your OK if you get off they just can't follow.
|Return on Assets - YTD||0.97%|
|Return on Equity - YTD||9.46%|
|Annual Interest Income||$51.2MM|
|Assets and Liabilities|
|Assets||Q4 2019vs Q4 2018||$1.21B$1.16B|
|Loans||Q4 2019vs Q4 2018||$1.03B$987.4MM|
|Deposits||Q4 2019vs Q4 2018||$1.02B$923.6MM|
|Equity Capital||Q4 2019vs Q4 2018||$122.9MM$110.5MM|
|Loan Loss Allowance||Q4 2019vs Q4 2018||$8.1MM$6.6MM|
|Unbacked Noncurrent Loans||Q4 2019vs Q4 2018||$2.2MM$2.3MM|
|Real Estate Owned||Q4 2019vs Q4 2018||$0$0|
Rates for Interra Credit Union are currently being reviewed.