Customer Since 2001. No Complaints.
Customer since 2001. No complaints. Customer service is reliable. Issues are resolved quickly. No ATM fees – not even for foreign currency transactions. Reliable bill payments. Customer to customer transfers online supported. Your choice of ATM or Debit card (or both). I really hope this bank pulls through the recession.
HORRIBLE Customer Service
Don't waste your time with these people. The branch manager is an incredibly rude man. I called him with a simple question and he YELLED at me, and before he HUNG UP on me he informed me I should take my business to Wells Fargo. Which I did. And I am much happier now.
Bad Banking
The bank has deteriorated over the time we have used them which is close to 5 years. Financial status appears very unstable. Bill pay which used to happen is now taking almost 2 weeks during which time I think they are using our funds for their own purposes.
I Would Never Do Business With This Bank Again
I would never do business with this Bank again. They hide behind fine print and are out to cheat the consumer. When a CD matured on a weekend and the following Monday was a holiday, they only paid interest through the maturity date, yet they kept the proceeds for an additional 3 days. When dealing with other banks, I have found that they pay interest for such a period. I believe Stonebridge will not exist in 5 years and suggest potential depositors find other institutions. I have suggested to Bankrate.com that they lower their rating on this institution.
Data as of Q2 2022
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 14863 |
| Year Established | 1934 |
| Employees | 135 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.75% |
| Return on Equity - YTD | 6.18% |
| Annual Interest Income | $17.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2022vs Q2 2021 | $1.05B$420.8MM |
| Loans | Q2 2022vs Q2 2021 | $786.5MM$246.2MM |
| Deposits | Q2 2022vs Q2 2021 | $906.6MM$376.5MM |
| Equity Capital | Q2 2022vs Q2 2021 | $130.9MM$40.4MM |
| Loan Loss Allowance | Q2 2022vs Q2 2021 | $3.9MM$2.9MM |
| Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $6.1MM$534.00K |
| Real Estate Owned | Q2 2022vs Q2 2021 | $0$3.00K |