Members CU (NC) is headquartered in Winston Salem and is the 13th largest credit union in the state of North Carolina. It is also the 743rd largest credit union in the nation. It was established in 1953 and as of December of 2022, it had grown to 104 employees and 50,873 members at 16 locations. Members CU (NC)'s money market rates are 3X the national average, and it has an A health rating.
Field of Membership Restrictions
Membership is open to anyone through joining The Hispanic League of the Piedmont Triad ($10 membership fee). Membership is also open to those who live, work, or attend school in Surry, Wilkes, Sampson, Duplin, or Yadkin Counties and within a 25-mile radius of Hope Mills, North Carolina.
See current membership details
Members Credit Union in Newton, NC
This is the best credit union I ever had accounts with. I started using them when I got a job that was local to their area and could join them due to that. Starting with a checking account that had direct deposit. The process was flawless. I received excellent service from day one. The tellers are always friendly and seem to want to help you wit any need or question you may have. I liked them so much that I started an IRA account with them with their interest rates being higher than any other option I could find with all the banks in the area.
Too Small To Make Me Stay
I signed up for an checking account with Members Credit Union in Newton, NC because my work place was associated with them. I was thinking that I would receive wonderful customer service with my checking and savings accounts. I set up my direct deposit the following week. After just a couple of weeks, my paychecks were still not being deposited because the credit union had not verified my account. I stuck with them thinking that maybe it was just a busy time of year. Since we've had them, any debits that we process via our cards either post immediately or wait 2 weeks to post. Their systems are obviously not up to date.
New Members
My husband and I were interested in opening accounts for ourselves at Members Credit Union in Winston-Salem, NC. We were greeted by a receptionist who took our names and our reason for being there and asked us to wait to see someone in "Member Services." We took a seat and waited about ten minutes before a woman from one of the side offices, came out to us and said "Y'all can come in." No "Hello, Mr. and Mrs. X"(the receptionist took our names so she could have passed them onto this woman),"My name is . . ." "No How are you today? What can I do for you?" Not even a handshake. Her radio was on in her office when we walked in and she did not lower the volume nor did she turn it off.
When my husband mentioned that their CD rates were high and have stayed that way for a while and wondered how that had been possible, she merely shrugged her shoulders and said "I don't know." Furthermore, she did not know that their rates had changed as of January 1, 2013 - the new rates were not posted on the website - 3 days after the change. These newly changed rates were lower than previously paid. This gave us an excellent opportunity to thank her for her time and get out of there.
The whole experience left us with a very bad taste in our mouths. The first Member Services representative's office was decorated as a shrine to a Hispanic colleague who died recently. I am sorry for the loss of a valued colleague but you do not leave his office as a shrine by the main lobby weeks after he died. A business should present itself and its employees in a professional manner if they intend to stay competitive with other financial institutions.
We were not impressed and we will not attempt to do any business with this Credit Union in the future even if their rates are somewhat better than their competition. Being treated professionally and as valued potential customers/clients carries a great deal of weight with us as I am sure that it would with other people who want to take good care of their finances as well.
Data as of Q4 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 60002 |
| Year Chartered | 1953 |
| Employees | 104 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.32% |
| Return on Equity - YTD | 12.11% |
| Annual Interest Income | $16.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2022vs Q4 2021 | $463.1MM$455.0MM |
| Loans | Q4 2022vs Q4 2021 | $187.1MM$169.3MM |
| Deposits | Q4 2022vs Q4 2021 | $408.0MM$405.5MM |
| Equity Capital | Q4 2022vs Q4 2021 | $51.1MM$46.6MM |
| Loan Loss Allowance | Q4 2022vs Q4 2021 | $1.5MM$1.1MM |
| Unbacked Noncurrent Loans | Q4 2022vs Q4 2021 | $1.7MM$1.1MM |
| Real Estate Owned | Q4 2022vs Q4 2021 | $0$108.00K |
