Written by Kim Porter | Edited by Ali Cybulski | Published on 1/16/2025
Manufacturers and Traders Trust Co., better known as M&T Bank, traces its roots to 1856 in Buffalo, N.Y. It’s now the 18th-largest bank in the U.S., with more than 700 branches and 1,800 ATMs spread across Connecticut, Delaware, Florida, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Vermont, Virginia, Washington, D.C., and West Virginia.
The bank provides a full lineup of deposit accounts, investment products, loans and credit cards. Business owners can also open business checking and savings accounts, take out Small Business Administration (SBA) loans and apply for credit cards.
Among the bank’s four checking accounts for consumers, the most popular is the no-frills EZChoice checking account, which has no monthly maintenance fee or minimum balance requirement. You can also choose from three savings accounts, but they either pay abysmally low rates or come with a monthly maintenance fee, or both.
M&T Bank also offers certificates of deposit (CDs) with terms from 32 days to 72 months. You’ll need to deposit at least $1,000 when opening a CD, and APYs vary depending on the ZIP code of the bank branch.
If you need assistance, you can visit one of the bank’s branches during business hours — generally 9 a.m. to 4 p.m. Eastern time Monday through Friday, with some bank centers open on Saturdays, as well.
You may call customer service with banking questions at 800-790-9130. Live phone support is available from 8 a.m. to 9 p.m. ET weekdays and from 9 a.m. to 5 p.m. ET on weekends. Access to automated phone service is available 24/7 at 800-724-2440.
In addition to M&T’s solid branch network and flexible phone hours, you can bank online or with the mobile app anytime. The bank ranked highest in J.D. Power’s 2024 U.S. Banking Mobile App Satisfaction Study.
M&T Bank pros and cons
Pros:
• Access to more than 700 regional branches
• Basic checking account comes with no major fees
• Award-winning online and mobile banking services
Cons:
• Low rates on savings accounts
• Monthly fees with most accounts
• CDs can’t be opened online, only at a branch or by phone
Valley Mall Hagerstown, MD
This Valley Mall branch consistently has the best managers & customer service being a long time account holder. On Saturday, needing to come into a lobby for service, we found out that appointments are required for Saturdays. We were at PA Ave branch because it was closest location at that time. This manager provided a polar opposite experience from the Valley Mall branch. And watched me struggle with my dad for 5 minutes & showed 0 empathy about his wasted trip & difficulties in & out of the car. This was at 10:30am. She had 2 employees present, no customers & 1 appointment there & rudely turned us away. It's not always what you say, & I did understand, it's HOW you say it. We went to the Valley Mall branch just to try our luck. My 94yo father is in a wheelchair & difficult to get in & out of the vehicle. I walked in & told MS. KELLY STINE, who was alone & it was now 11:45am, I didn't have an apt but my 94yo father was in the car & could she help us. She advised typically an apt is required but she would be happy to help us. When I came back to the bank she personally opened the door for us & ushered us back to her office immediately. She worked quickly, efficiently & most importantly with empathy for my father's condition & age - she was attentive, friendly & patient with him. Upon thanking her, she modestly said that M&T's goal is to provide the best customer care & satisfaction. Ms. STINE exemplifies the kind of gracious representation a bank - who handles people's personal finances - should provide to the public. THANK YOU MS. STINE for your kind & efficient assistance & resolution.
This rating is for Valley Mall branch exclusively.
User Error Not The Bank
Im reading all the bad reviews dying laughing at all the people blaming the bank who's following their rules for their stupidity. Take some responsibility once in awhile and realize the world doesn't revolve around you. And english is a must in the USA otherwise your fault. This country really needs to atop catering to non english speaking folks.
Anyway i agree their fees are excessive but just bank correctly and you won't have to deal with that and/or pay them fees. M&T has actually been a great bank for me and all the others have done me dirty. A block on overdrafts is imperative and should be used when i want it. M&t has where other banks go transaction crazy charging fee after fee just to increase that bill. Ive lost respect for most banks but m&t still keeps me going thankfully. When using your head regarding stuff and following their policies it's a good bank to use for direct deposit though they wait until the last second to release funds and to pay bills. Zelle is a bonus. For typical everyday money stuff they've been ok to me so far.
Better Options Out There, Period.
Website & mobile app almost never loads and doesn't work a majority of the time, the online banking experience overall is frustrating and broken.
M&T Bank In Maryland
Hello, my name is Diane and I’m telling u never use this bank they play games and they are so unprofessional I can’t wait until the next business day so I can close this acct
Data as of Q4 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 588 |
| Year Established | 1856 |
| Employees | 21164 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.27% |
| Return on Equity - YTD | 9.91% |
| Annual Interest Income | $11.01B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2024vs Q4 2023 | $207.6B$207.8B |
| Loans | Q4 2024vs Q4 2023 | $133.5B$132B |
| Deposits | Q4 2024vs Q4 2023 | $165.4B$167.3B |
| Equity Capital | Q4 2024vs Q4 2023 | $27.57B$25.71B |
| Loan Loss Allowance | Q4 2024vs Q4 2023 | $2.18B$2.13B |
| Unbacked Noncurrent Loans | Q4 2024vs Q4 2023 | $1.63B$2.14B |
| Real Estate Owned | Q4 2024vs Q4 2023 | $27.7MM$32.1MM |
