First National Bank of East Texas

Horrible Customer Service

This bank has the worst customer service ever. They will not work with you at all. They don't tell you that they don't do their withdraws in the order in which they happen. Instead they take the largest deduction first. So if you do have any smaller ones afterwards they can stick you with 3 or 4 insufficient funds charges verses one. Then when you call and question their accounting after 4 bank employees can't tell you why they have done the withdraws in the order they were done you get to speak to bookkeeping. Bookkeeping is then very short and rude telling you they have done this since 1985. I have never had any bank tell me to balance my check book out of order. They don't offer any overdraft but believe me their goal in banking is to determine how they can collect more of your money for themselves. They also allow your account to be charged insufficient funds due to monthly charges which most banks don't even have. As soon as my last direct deposit hits I am closing my account and looking for a bank that at least is friendly and knowledgeable when I have a problem. This is definitely not the bank for customers service.