National Bank of Arizona

Deposits held and insured by Zions Bank

Overview / Commentary
6001 N 24th Street
Phoenix, AZ 85016
Deposits held and insured by Zions Bank

My local bank

Posted by: |

I opened an account with this bank 5 years ago. I loved the small town feeling of the bank. When I call the bank I am greeted by a person and not a robot.
Everyone is always friendly and helpful. One time I had to deposit several hundred dollars in coins. I thought my bank would have a coin counter sorter but it did not. They accommodated me by giving me huge amounts of coin rollers and a place at one of their desk to roll them.
They always greet me when I enter the bank. I think I had a problem once and they were very quick to help me fix it. Online banking is always easy and they do not charge me any fees except for a paper statement fee. I like to have a paper statement and I am will to pay a few dollars for it.
I am very happy and will not go anywhere else unless they change the way they do things. I am hoping they never do.

Continuous Online Login Problems

Posted by: |

I have been a customer with NBA for 9 years. Within that time they have closed their Golden Valley and Andy Devine Branch--leaving Kingman and Golden Valley customers with only one branch and one ATM.
To make matters worse, they recently have done a security upgrade to their online banking. My iPad Pro doesn't handshake with their security protocols, and I am continuously locked out of my online banking account. When I call to get assistance with NBA's online banking web technicians they say I have to go to the branch to reset my password--because they can't send a code verification to my cell phone number. I am going to another bank, Wells Fargo, for hopefully better online banking services.

Quirky Site - Great Service

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After banking with my original bank for years, the branch in my town was closed. The closest branch is 20 miles away so I went shopping for another local bank. I chose National Bank of Arizona because I had some experience with them via my employer. I would make deposits for my employer to this bank. The tellers are friendly and helpful. Because I work from 8 am to 5 pm it is difficult for me to actually go to a bank's physical location. I do almost everything online. I tried to open an account with National Bank of Arizona online but encountered a number of problems with the website. I had to enter the same information twice only to receive an error message both times. I called the bank for new account information and found that I needed a minimum deposit of $100 to open an account. Most other banks require only a $50 initial deposit. The basic checking account will cost $8 per month. The monthly fee is waived if you have direct deposit of at least $100 or maintain am average balance of $1000. National Bank of Arizona does offer a number of different banking products designed to help you maximize your benefits while minimizing your costs. The only drawbacks are the quirky website and few branches.

Absolute Worst Customer Service

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I can't even begin to explain how disappointed I am consistently with the customer service I received at this Bank these women are absolutely horrible horrendous human beings at the branches and Prescott Arizona I literally had them mocking me to my face making fun of me and laughing at me every time I go in there for some kind of problem I try not even go in and always use ATMs just so I don't have to deal with the tellers there I would stay away from this bank at all cost I'm planning on closing my account as soon as possible



Data as of Q2 2021

Data displayed below is for insuring bank: Zions Bank
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Health Grade Components

FDIC Certificate #2270
Year Established1873
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.6%
Return on Equity - YTD17%
Annual Interest Income$1.13B
Assets and Liabilities
AssetsQ2 2021vs Q2 2020$87.21B$76.45B
LoansQ2 2021vs Q2 2020$50.93B$54.37B
DepositsQ2 2021vs Q2 2020$76.11B$65.68B
Equity CapitalQ2 2021vs Q2 2020$8.03B$7.57B
Loan Loss AllowanceQ2 2021vs Q2 2020$534.6MM$859.8MM
Unbacked Noncurrent LoansQ2 2021vs Q2 2020$288.8MM$328.5MM
Real Estate OwnedQ2 2021vs Q2 2020$1.4MM$5.2MM

Rates for National Bank of Arizona are currently being reviewed.



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