National Bank of Arizona
My local bank
I opened an account with this bank 5 years ago. I loved the small town feeling of the bank. When I call the bank I am greeted by a person and not a robot.
Everyone is always friendly and helpful. One time I had to deposit several hundred dollars in coins. I thought my bank would have a coin counter sorter but it did not. They accommodated me by giving me huge amounts of coin rollers and a place at one of their desk to roll them.
They always greet me when I enter the bank. I think I had a problem once and they were very quick to help me fix it. Online banking is always easy and they do not charge me any fees except for a paper statement fee. I like to have a paper statement and I am will to pay a few dollars for it.
I am very happy and will not go anywhere else unless they change the way they do things. I am hoping they never do.
Continuous Online Login Problems
I have been a customer with NBA for 9 years. Within that time they have closed their Golden Valley and Andy Devine Branch--leaving Kingman and Golden Valley customers with only one branch and one ATM.
To make matters worse, they recently have done a security upgrade to their online banking. My iPad Pro doesn't handshake with their security protocols, and I am continuously locked out of my online banking account. When I call to get assistance with NBA's online banking web technicians they say I have to go to the branch to reset my password--because they can't send a code verification to my cell phone number. I am going to another bank, Wells Fargo, for hopefully better online banking services.
Quirky Site - Great Service
After banking with my original bank for years, the branch in my town was closed. The closest branch is 20 miles away so I went shopping for another local bank. I chose National Bank of Arizona because I had some experience with them via my employer. I would make deposits for my employer to this bank. The tellers are friendly and helpful. Because I work from 8 am to 5 pm it is difficult for me to actually go to a bank's physical location. I do almost everything online. I tried to open an account with National Bank of Arizona online but encountered a number of problems with the website. I had to enter the same information twice only to receive an error message both times. I called the bank for new account information and found that I needed a minimum deposit of $100 to open an account. Most other banks require only a $50 initial deposit. The basic checking account will cost $8 per month. The monthly fee is waived if you have direct deposit of at least $100 or maintain am average balance of $1000. National Bank of Arizona does offer a number of different banking products designed to help you maximize your benefits while minimizing your costs. The only drawbacks are the quirky website and few branches.
Absolute Worst Customer Service
I can't even begin to explain how disappointed I am consistently with the customer service I received at this Bank these women are absolutely horrible horrendous human beings at the branches and Prescott Arizona I literally had them mocking me to my face making fun of me and laughing at me every time I go in there for some kind of problem I try not even go in and always use ATMs just so I don't have to deal with the tellers there I would stay away from this bank at all cost I'm planning on closing my account as soon as possible
Data as of Q1 2022
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 2270 |
| Year Established | 1873 |
| Employees | 9724 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.88% |
| Return on Equity - YTD | 11.77% |
| Annual Interest Income | $556.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2022vs Q1 2021 | $91.13B$85.12B |
| Loans | Q1 2022vs Q1 2021 | $50.81B$52.90B |
| Deposits | Q1 2022vs Q1 2021 | $82.35B$73.85B |
| Equity Capital | Q1 2022vs Q1 2021 | $6.29B$7.93B |
| Loan Loss Allowance | Q1 2022vs Q1 2021 | $478.4MM$646.0MM |
| Unbacked Noncurrent Loans | Q1 2022vs Q1 2021 | $238.3MM$311.5MM |
| Real Estate Owned | Q1 2022vs Q1 2021 | $0$3.5MM |
