Ever since I closed my checking account over a year ago, I keep getting email notifications on a $.02 account balance. Being that they're an online bank only, they didn't have a brick & mortar location to take the two cents remaining out of the account and my email requests were all ignored or provided no help. When I called and talked to a rep explaining the situation that I just wanted to close the account and they could have the 2 cents, he said he would close the account..I recorded the phone call as usual with any non family entity. However, since then, I am constantly bombarded with email notifications regarding the $.02 cent balance even though the account was closed. It's a real pain!
I am leaving because of the fraud system used by Axos. I am all in favor of preventing fraud, but this has gotten to be too much. In several incidents I have tried to use my debit card only for it to be declined and then I have had to spend as much as 30 minutes on the phone getting the suspension lifted so I could pay for my purchases. First on of all, where I spend my money is my business, second, how about the embarrassment of getting declined and on top of that having to put the checkout clerk and everyone in line in a waiting mode because I am having to get my card reinstated. It has turned a ten minute shopping trip into a two hour complete sh..tsh....w. This happens so often that it has become way too taxing on me. I am a 70 year old priest and I have been treated shabbily by some retailers when trying to explain why I was holding everyone up. So, I am changing banks.This makes them eligible for one star.... instead of five. Been a faithful customer for years.
Very shady bank. One week to acknowledge a request to close an account (following a complaint of no action). Apologetic email, yet no closure. Good luck trying to speak to a person. Email system is a failure as it is more like the bank's run-around/customer-avoidance/action-delaying tool. They will not automatically alert you when CDs are maturing beforehand, via email, as is standard in other banks. Instead, they will mail you a letter 14 days after maturity date-- 5 days after the grace period closes-- and CDs renewed at 0.2% (when regular savings accounts are over 3%). Is this their way to be sure you have to pay penalties? Never written a review, but this bank is so bad, I feel sparing others the pain of trying to get your money back in a timely manner in our digital age. This is week #2 and am still in limbo, getting same pre-canned responses, and wondering what is going on. More injurious: total fees to get your money back (closing accounts, etc.) adds to a little over 1% of the amount in the accounts. Their current APR for 5-year CDs is 0.2%. Seriously? Wish I had read these reviews before opening accounts.
I HATE leaving bad reviews. But this bank takes the cake, icing and ice cream with cherries when it comes to mobile deposits.
I recently changed jobs and my payroll has changed to old fashioned paper checks. Yep. I have discovered that even though they say it MAY take FIVE DAYS for funds from that deposit to be accepted that doesn’t mean the funds will be AVAILABLE!
In order to have your funds be available you must PROVE THAT THE CHECK HAS CLEARED FROM YOUR EMPLOYER.
The app crashes often and you have to go through gymnastics to reset a non-forgotten password. It’s a mass of disorganization.
We also had a TAX REFUND get held. I will stick with my local bank thank you! Y’all suck nasty donkey balls
I wish I had read the other reviews prior to opening my CD with Nationwide AXOS bank. It is a frustrating nightmare to close your account for several reasons:
1. They do not support ACH to external banks except to RECEIVE funds. You have two options when closing at a Matured CD: paper check or wire with a fee of $35.
2. When you request a wire, you can fill in online but you must print and sign. Okay fine but .. they rejected my wire request with a cryptic message the following day "Amount required". When in fact no amount is required. I called... was on hold forever.. finally was told the wire would go on Monday and there was nothing wrong with the form.
3. Then they decided my wire information was "invalid". which it is not. I wire frequently to this instituftion. They do not CALL YOU.. they send another secure message forcing you to call them.
4. I finally called and said "mail me a check".. even that process is stupid and time-wasting.
In today's digital world, I am not interested in dealing with a company that cannot provide standard communication in a timely manner. Are they hoping to make a profit on my funds which have not not received a penny of interest for the past 10 days? While the support personnel are polite, apologetic, and so forth.. what good is that when I don't have my funds?
I have had CDs with multiple firms... and never had this level of frustration. So be warned.
Overall | |
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FDIC Certificate # | 35546 |
Year Established | 2000 |
Employees | 1377 |
Primary Regulator | OCC |
Profit Margin | |
---|---|
Return on Assets - YTD | 1.56% |
Return on Equity - YTD | 14.82% |
Annual Interest Income | $419.9MM |
Assets and Liabilities | ||
---|---|---|
Assets | Q1 2025vs Q1 2024 | $23.1B$21.8B |
Loans | Q1 2025vs Q1 2024 | $19.29B$17.89B |
Deposits | Q1 2025vs Q1 2024 | $20.33B$19.23B |
Equity Capital | Q1 2025vs Q1 2024 | $2.43B$2.19B |
Loan Loss Allowance | Q1 2025vs Q1 2024 | $236.2MM$187.3MM |
Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $138.4MM$171.7MM |
Real Estate Owned | Q1 2025vs Q1 2024 | $3MM$1.8MM |
Sorry, we do not have rate data for Nationwide by Axos Bank.
Nationwide by Axos Bank is an Internet only bank and does not have branch locations. Its headquarters is located at 4350 La Jolla Village Drive, Suite 140 - San Diego, CA 92122