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Reviews (3)

A New Kind Of Bank

I have been a customer with Netbank for about 4 years now. I don't really need much in the way of banking, just a checking and savings account. I chose Netbank because a friend recommended them. I was sick and tired of all the fees that I was getting by being with Bank of America, and just wanted to stop the nickle and dime tactics of larger banks. Netbank doesn't have all of those absurd fees. It's a straight forward fee for my checking account of $6.95 a month. They don't tack on a bunch of extra fees for Overdraft Protection, (for which BofA was charging me $50.00 for an overdraft.), they just link it to my savings to automatically cover it. The savings account is pretty decent, it gives me a .25% APY interest on the money that I keep in it, so I always make sure I have some money in it to get those interest payments.

I think the thing that stands out the most for me with Netbank is the customer service. Because things run smoothly, I haven't had to call them often, but one time I did last year, there was a charge on my account from a clothing store in China. I called them and they overturned the charge for me with zero hassle. They then shut down my account, opened a new one for me and had a new debit card to me in under a week, which I thought was very fast for a card replacement. I'm not a person who uses a great deal of banking options, and they don't try to cram them down my throat, either. It's very simple banking for me, with low fees, and great customer service.

Netbank is convient

Using Netbank's checking and saving accounts is very convenient. They always have the website in good condition. Their customer service is great over the phone, and they respond immediately. Using the interface is easy, and getting the Visa Card for the first time, or even for a replacement, is fast and convenient. I feel secure using the service they offer. I know that if I have any sort of problems, I can call them and they will quickly rectify the situation. Also, they offer many rebates and discounts based on your shopping. Sometimes you can select a store to shop at and get credits. Another great thing about this bank is that they offer great data visualization tools. You can visualize what you spend your money on automatically. Its great for tracking expenses.

Reasonably Good Service

This is a nice bank that provides a wide range of online services and products targeting mainly the under-banked and people who need prepaid cards. The web interface is quick, easy to use and quite fun to manage. However I ran into some problems with some frequency.

The don't open (perform transfers) on holidays or weekends. The interface doesn't allow me to login if I'm abroad and the card activation process is somewhat flimsy. I wish they redesigned that site completely. Also deposits are not instantaneous and sometimes takes hours or even a full day or two to post to your account.

All and all, this service is somewhat acceptable, available at almost every 7-eleven and competent for the things I want it to be. I give this service 3.5 out of 5 stars and would recommended with the above mentioned caveats.



Health
B+

Health Grade Components

Overall
FDIC Certificate #35546
Year Established2000
Employees626
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.83%
Return on Equity - YTD21.21%
Annual Interest Income$263.5MM
Assets and Liabilities
AssetsQ3 2016vs Q3 2015$7.85B$6.25B
LoansQ3 2016vs Q3 2015$6.60B$5.33B
DepositsQ3 2016vs Q3 2015$6.40B$4.78B
Equity CapitalQ3 2016vs Q3 2015$694.9MM$548.3MM
Loan Loss AllowanceQ3 2016vs Q3 2015$37.6MM$31.1MM
Unbacked Noncurrent LoansQ3 2016vs Q3 2015$42.0MM$30.4MM
Real Estate OwnedQ3 2016vs Q3 2015$1.3MM$848.00K
Rates
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Netbank Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.25%--Netbank Savings

Netbank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.35%$1k-60 Month CD
1.05%$1k-48 Month CD
0.90%$1k-36 Month CD
0.70%$1k-24 Month CD
0.55%$1k-12 Month CD
0.25%$1k-6 Month CD
0.15%$1k-3 Month CD
Locations

Netbank is an Internet only bank and does not have branch locations. Its headquarters is located at 4350 La Jolla Village Drive, Suite 140 - San Diego, CA 92150