New Mexico Bank & Trust

Deposits held and insured by HTLF Bank

Reviews (1)

Customer Service Used To Be MUCH Better

Posted by: |

I have had an account with NMB&T since 1997 or 98.  Until a few years ago it was an exceptionally good bank with great customer service.  I don't know what changed on their end but this relationship is slowly ending.  There have been several major errors in information that I received over the phone that cost me a lot of time and money. Then they started charging me a service fee to use my card, on top of what I pay for the other banks ATM.  They have no ATMs where I live, the closest is 60 miles.  Every time I use the card the fees are close to $5 now, or I can drive 60 miles.  Not only did they start charging the $1.50 but the initially did it twice for one transaction.  They really don't care anymore and I really don't see much point in having an account with them.  I have opened an account at NMEFCU.


Data as of Q1 2024

Data displayed below is for insuring bank: HTLF Bank
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Health Grade Components

FDIC Certificate #58458
Year Established2006
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD1.21%
Return on Equity - YTD11.71%
Annual Interest Income$251.5MM
Assets and Liabilities
AssetsQ1 2024vs Q1 2023$19.05B$10.51B
LoansQ1 2024vs Q1 2023$11.87B$6.3B
DepositsQ1 2024vs Q1 2023$16.19B$9.28B
Equity CapitalQ1 2024vs Q1 2023$2B$956.1MM
Loan Loss AllowanceQ1 2024vs Q1 2023$123.9MM$60.2MM
Unbacked Noncurrent LoansQ1 2024vs Q1 2023$82.6MM$17.6MM
Real Estate OwnedQ1 2024vs Q1 2023$18.7MM$1.6MM

Rates for New Mexico Bank & Trust are currently being reviewed.



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