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Overview / Commentary
866-234-8913
2525 Lake Park Blvd, # 110
Salt Lake City, UT 84120

Optum Bank, Inc. is headquartered in Salt Lake City and is the 11th largest bank in the state of Utah. It is also the 163rd largest bank in the nation. It was established in 2003 and as of December of 2016, it had grown to 35 employees at 1 location. Optum Bank, Inc. has an A+ health rating.

Awful, Awful, Awful

Posted by: coldnoses | Feb 20, 2017

My bank decided to exit the HSA business and stuck us with Optum. Awful service. Why in this day and age of ETF it takes 5 days to make a deposit available, I will NEVER be able to figure out. On the rare, unfortunate occasion I have had to talk to one of their *customer service* reps, it has been completely non-productive. They don't know their own product and were not very pleasant. OK, maybe my frustration over their lack of product knowledge made them a little prickly, but for crying out loud. TRAIN YOUR CUSTOMER SERVICE REPS!!!!!

Terrible Service

Posted by: MaryO | Jan 24, 2017

My HSA was transferred from Wells Fargo and Optum misspelled my name. I spent a frustrating 10 minutes on the phone only to be told I needed to write a letter and fill out a form for a name change. Their mistake - my valuable time!

Wells Fargo To Optum HSA Transition

Horrible transition from Wells Fargo to Optum HSA. Most recently Optum double deducted my 2017 HSA contibution from my bank(interestingly, Wells Fargo). Customer service(Don) was totally unhelpful, totally unconcerned, and totally inept. After 4 days of contacting Optum and Wells Fargo money still not returned. Previous experience with Optum customer service equally frustrating. Optum there's a lot of competition in the market!

Do Not Put Your Money Here

My hsa was transferred here by wells fargo. I can't do anything without the site crashing. It's frustrating and makes me feel as if I can't trust them. Scary. Am looking and will go elsewhere asap.

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Health
A+

Health Grade Components

Overall
FDIC Certificate #57408
Year Established2003
Employees35
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD1.68%
Return on Equity - YTD13.6%
Annual Interest Income$116.0MM
Assets and Liabilities
AssetsQ4 2016vs Q4 2015$7.08B$4.69B
LoansQ4 2016vs Q4 2015$493.6MM$441.9MM
DepositsQ4 2016vs Q4 2015$6.14B$3.79B
Equity CapitalQ4 2016vs Q4 2015$833.0MM$433.1MM
Loan Loss AllowanceQ4 2016vs Q4 2015$5.3MM$4.9MM
Unbacked Noncurrent LoansQ4 2016vs Q4 2015$1.8MM$1.1MM
Real Estate OwnedQ4 2016vs Q4 2015$0$0
Rates

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Locations


Optum Bank, Inc. Locations
Optumhealth Bank, Inc.2525 Lake Park Boulevard, Suite 110Salt Lake City, UT 84120