Optum Bank, Inc.

Overview / Commentary
2525 Lake Park Blvd, # 110
Salt Lake City, UT 84120

Optum Bank, Inc. is headquartered in Salt Lake City and is the 8th largest bank in the state of Utah. It is also the 130th largest bank in the nation. It was established in 2003 and as of December of 2020, it had grown to 376 employees at 1 location. Optum Bank, Inc. has an A+ health rating.

Horrible First Time Impression

Posted by: |

11/14/19 & 2:51PM

While sitting in the car riders line (I’m usually waiting every day for about an hour and half to pick up my boys from school), I called Optum Bank to check the balance of our HSA Account. I put in the necessary information and waited for a customer service representative.

In no time someone came on, but didn’t say anything FOR THIRTY TWO MINUTES- 32 minutes ??! I could hear other representatives talking to their customer caller. So I said “Hello, Hello” a couple of times! NOTHING! I repeated the Hellos.

Sitting in the car riders line means I have the time to sit! I wanted to see how long this Optum Bank Customer Representative would sit and listen to me play ALL my Candy Crush Saga and Toy Blast Game Men, a couple of Flow Free Boards and Word List Puzzle - STILL NOTHING! So my kids finally get out of school and the Optum Bank Representative is STILL ON THE PHONE!

I started talking to my boys about their day, and the upcoming Thanksgiving holiday. It wasn’t until I was stopped at a red light and said “Let me screenshot my phone so I can saved how long I’ve been on this call” that the Optum Bank CS Representative hung up the phone. By this time, an entire thirty two (32) minutes had passed and I still hadn’t found out the simple information of account balance ???????.

Customer Service The Worse

Posted by: |

I am so sick of dealing with these people! They give you and your physician the run around. Its endless with these people. I'm starting to think someone in the company is stealing money! Cant talk to anyone to get payments that are out in limbo reimbursed back into our account!! Someone must be on a nice vacation somewhere as to why you get the run around!

FSA Account

Every time I have try to use my worthless debit/credit card it gets decline. I got my account for only one purpose and I have uploaded the receipt plenty of times now. If the company you work for offers fsa through this company. Probably not a good idea. I waste more time send my receipt than is worth. I am very dissatisfied with this company! If I could give them 0 stars I would!

Scammers For Death Of Acct Holders

Posted by: |

My brother died last September, and he had 1300 in a HSA acct through optum. I sent in the death certificate and other paperwork that says I'm next of kin. All they do is keep sending me letters and runarounds. Worst place ever to deal with any acct. If I could give it minus 5 stars I would. Asked them to have a manager call me back constantly and nothing. No integrity nor customer service. But they do continue to collect interest on my brother's money while he's dead.



Health Grade Components

FDIC Certificate #57408
Year Established2003
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD2.27%
Return on Equity - YTD15.09%
Annual Interest Income$284.4MM
Assets and Liabilities
AssetsQ4 2020vs Q4 2019$13.44B$10.83B
LoansQ4 2020vs Q4 2019$2.02B$1.33B
DepositsQ4 2020vs Q4 2019$10.72B$8.71B
Equity CapitalQ4 2020vs Q4 2019$2.01B$1.59B
Loan Loss AllowanceQ4 2020vs Q4 2019$20.8MM$13.6MM
Unbacked Noncurrent LoansQ4 2020vs Q4 2019$428.00K$1.8MM
Real Estate OwnedQ4 2020vs Q4 2019$0$0

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Optum Bank, Inc. Locations
Optumhealth Bank, Inc.12921 S Vista Station BlvdDraper, UT 84020

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