Optum Bank, Inc.
Optum Bank, Inc. is headquartered in Salt Lake City and is the 11th largest bank in the state of Utah. It is also the 156th largest bank in the nation. It was established in 2003 and as of December of 2017, it had grown to 159 employees at 1 location. Optum Bank, Inc. has an A+ health rating.
Optum Is SUPER
My company switched HSA providers and Optum made it so easy for all the employees to move their money. They cam out to all our locations and explained everything and made it super simple. The two times I have had to call to ask something, the customer service people were nice and helpful. Plus, they don't have all the little fees that add up (like wanting your statement printed or getting paper checks). I highly recommend.
Horrible Website Full Of Errors!
The online account information is filled with inaccuracies. I have had a scheduled investment transaction that never got executed near the end of last year (even though a call to customer service assured me it would take place). And due to that experience and pending contributions not displaying at all, I have an excess contribution that I have to deal with this year. Just logged in and all my account totals are wrong! They don't even agree with the information on the site. I never get any email notifications in spite of trying to update my email via the website and directly with customer service (where they supposedly have it correct on file). I can't believe they have such poorly executed software. Makes me wonder how many real banking inaccuracies occur if they can't even display information correctly.
Awful, Awful, Awful
My bank decided to exit the HSA business and stuck us with Optum. Awful service. Why in this day and age of ETF it takes 5 days to make a deposit available, I will NEVER be able to figure out. On the rare, unfortunate occasion I have had to talk to one of their *customer service* reps, it has been completely non-productive. They don't know their own product and were not very pleasant. OK, maybe my frustration over their lack of product knowledge made them a little prickly, but for crying out loud. TRAIN YOUR CUSTOMER SERVICE REPS!!!!!
Terrible Service
My HSA was transferred from Wells Fargo and Optum misspelled my name. I spent a frustrating 10 minutes on the phone only to be told I needed to write a letter and fill out a form for a name change. Their mistake - my valuable time!
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 57408 |
| Year Established | 2003 |
| Employees | 159 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.62% |
| Return on Equity - YTD | 13.46% |
| Annual Interest Income | $178.9MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2017vs Q4 2016 | $8.11B$7.08B |
| Loans | Q4 2017vs Q4 2016 | $711.9MM$493.6MM |
| Deposits | Q4 2017vs Q4 2016 | $6.62B$6.14B |
| Equity Capital | Q4 2017vs Q4 2016 | $993.3MM$833.0MM |
| Loan Loss Allowance | Q4 2017vs Q4 2016 | $8.0MM$5.3MM |
| Unbacked Noncurrent Loans | Q4 2017vs Q4 2016 | $2.0MM$1.8MM |
| Real Estate Owned | Q4 2017vs Q4 2016 | $0$0 |
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| Optum Bank, Inc. Locations | ||
|---|---|---|
| Optumhealth Bank, Inc. | 2525 Lake Park Boulevard, Suite 110 | Salt Lake City, UT 84120 |