Optum Bank, Inc. is headquartered in Salt Lake City and is the 11th largest bank in the state of Utah. It is also the 163rd largest bank in the nation. It was established in 2003 and as of December of 2016, it had grown to 35 employees at 1 location. Optum Bank, Inc. has an A+ health rating.
My bank decided to exit the HSA business and stuck us with Optum. Awful service. Why in this day and age of ETF it takes 5 days to make a deposit available, I will NEVER be able to figure out. On the rare, unfortunate occasion I have had to talk to one of their *customer service* reps, it has been completely non-productive. They don't know their own product and were not very pleasant. OK, maybe my frustration over their lack of product knowledge made them a little prickly, but for crying out loud. TRAIN YOUR CUSTOMER SERVICE REPS!!!!!
Horrible transition from Wells Fargo to Optum HSA. Most recently Optum double deducted my 2017 HSA contibution from my bank(interestingly, Wells Fargo). Customer service(Don) was totally unhelpful, totally unconcerned, and totally inept. After 4 days of contacting Optum and Wells Fargo money still not returned. Previous experience with Optum customer service equally frustrating. Optum there's a lot of competition in the market!
|FDIC Certificate #||57408|
|Return on Assets - YTD||1.68%|
|Return on Equity - YTD||13.6%|
|Annual Interest Income||$116.0MM|
|Assets and Liabilities|
|Assets||Q4 2016vs Q4 2015||$7.08B$4.69B|
|Loans||Q4 2016vs Q4 2015||$493.6MM$441.9MM|
|Deposits||Q4 2016vs Q4 2015||$6.14B$3.79B|
|Equity Capital||Q4 2016vs Q4 2015||$833.0MM$433.1MM|
|Loan Loss Allowance||Q4 2016vs Q4 2015||$5.3MM$4.9MM|
|Unbacked Noncurrent Loans||Q4 2016vs Q4 2015||$1.8MM$1.1MM|
|Real Estate Owned||Q4 2016vs Q4 2015||$0$0|
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|Optum Bank, Inc. Locations|
|Optumhealth Bank, Inc.||2525 Lake Park Boulevard, Suite 110||Salt Lake City, UT 84120|