Optum Bank, Inc. is headquartered in Draper and is the 8th largest bank in the state of Utah. It is also the 126th largest bank in the nation. It was established in 2003 and as of March of 2021, it had grown to 401 employees at 1 location. Optum Bank, Inc. has an A+ health rating.
Horrible First Time Impression
11/14/19 & 2:51PM
While sitting in the car riders line (I’m usually waiting every day for about an hour and half to pick up my boys from school), I called Optum Bank to check the balance of our HSA Account. I put in the necessary information and waited for a customer service representative.
In no time someone came on, but didn’t say anything FOR THIRTY TWO MINUTES- 32 minutes ??! I could hear other representatives talking to their customer caller. So I said “Hello, Hello” a couple of times! NOTHING! I repeated the Hellos.
Sitting in the car riders line means I have the time to sit! I wanted to see how long this Optum Bank Customer Representative would sit and listen to me play ALL my Candy Crush Saga and Toy Blast Game Men, a couple of Flow Free Boards and Word List Puzzle - STILL NOTHING! So my kids finally get out of school and the Optum Bank Representative is STILL ON THE PHONE!
I started talking to my boys about their day, and the upcoming Thanksgiving holiday. It wasn’t until I was stopped at a red light and said “Let me screenshot my phone so I can saved how long I’ve been on this call” that the Optum Bank CS Representative hung up the phone. By this time, an entire thirty two (32) minutes had passed and I still hadn’t found out the simple information of account balance ???????.
They Won't Let Me Withdraw My Money
I put money into Optum Bank for an HSA. When I submitted a claim, it stayed in "pending" status for weeks. I finally tried contacting them through their website, but no response after a week. I tried calling them a few times, but as soon as you request to talk to a rep they hang up on you. I will never trust Optum with my money again.
So Bad I Made This Acct Just To Give The A 1-Star Review
They're so unorganized and customer service is absolutely useless. They've sent me the same exact address change confirmation literally 10+ times even after I contacted to tell them to stop sending it (I had already confirmed the change long before that). Now I need a bank statement for loan application and my most recent month's statement is not available even though we're 9 months into the current month. All customer service told me was to check the statements page after I already told them I had done that and it wasn't there. Wish I could change banks but this is my HSA which my employer is in charge of.
I Can't Find One Positive Review?
This is terrible! My electricity is being shut off thanks to these evil people. What happened to the BBB?
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 57408 |
| Year Established | 2003 |
| Employees | 401 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 2.02% |
| Return on Equity - YTD | 14.28% |
| Annual Interest Income | $71.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2021vs Q1 2020 | $14.45B$11.11B |
| Loans | Q1 2021vs Q1 2020 | $2.24B$1.49B |
| Deposits | Q1 2021vs Q1 2020 | $11.41B$9.04B |
| Equity Capital | Q1 2021vs Q1 2020 | $1.94B$1.59B |
| Loan Loss Allowance | Q1 2021vs Q1 2020 | $22.2MM$16.5MM |
| Unbacked Noncurrent Loans | Q1 2021vs Q1 2020 | $252.00K$365.00K |
| Real Estate Owned | Q1 2021vs Q1 2020 | $0$0 |