Optum Bank, Inc. is headquartered in Draper and is the 8th largest bank in the state of Utah. It is also the 130th largest bank in the nation. It was established in 2003 and as of December of 2021, it had grown to 498 employees at 1 location. Optum Bank, Inc. has an A+ health rating.
Horrible First Time Impression
11/14/19 & 2:51PM
While sitting in the car riders line (I’m usually waiting every day for about an hour and half to pick up my boys from school), I called Optum Bank to check the balance of our HSA Account. I put in the necessary information and waited for a customer service representative.
In no time someone came on, but didn’t say anything FOR THIRTY TWO MINUTES- 32 minutes ??! I could hear other representatives talking to their customer caller. So I said “Hello, Hello” a couple of times! NOTHING! I repeated the Hellos.
Sitting in the car riders line means I have the time to sit! I wanted to see how long this Optum Bank Customer Representative would sit and listen to me play ALL my Candy Crush Saga and Toy Blast Game Men, a couple of Flow Free Boards and Word List Puzzle - STILL NOTHING! So my kids finally get out of school and the Optum Bank Representative is STILL ON THE PHONE!
I started talking to my boys about their day, and the upcoming Thanksgiving holiday. It wasn’t until I was stopped at a red light and said “Let me screenshot my phone so I can saved how long I’ve been on this call” that the Optum Bank CS Representative hung up the phone. By this time, an entire thirty two (32) minutes had passed and I still hadn’t found out the simple information of account balance ???????.
Tax Form On Death Distribution
I closed out my late husband's HSA after my husband's death in 2021. Received the check promptly, Problem is that I still (4/14/2022) have NOT received the tax form detailing the distribution. After a total of 8 phone calls over a span of two and a half1 months, A "supervisor" explained to me that death distributions don't belong on 1099-SA And apparently didn't know that they are taxable. My solution is to refer them to the IRS and my state SCDOR. And let them deal with the idiocy of Optum.
If I could give 0 stars, I would.
They Will Try To Keep Your Money
An absolute joke! They REFUSE to give me my HSA card after 3 months of having an account. No help at "Customer Care" or any other customer service number provided. They lie, tell you a different story in each phone call, transfer you to irrelevant departments if you ask for the help of a supervisor, and refuse to put anything in writing. Any guesses why?
RUN FROM THIS POORLY RUN COMPANY! There is an excellent reason for their 1/5-star review average on Google. Read about the 200 other very dissatisfied customers' experiences if you don't believe me.
THIEVES SCAMMERS LIARS!!
I have been trying for WEEKS to get my money from this “bank”. After being laid off from my job I wanted to close my HSA account I called “customer service” if that’s what you want to call this sham, I told them I wanted to close my account, they said ok it will take 7-10 to receive a check. I said no I want my money transferred to my Chase account, the one on file, I had been making deposits from for the past year into their account with no problems. The agent said ok that would take 3-5 business days. TWO WEEKS (14) days later I STILL HAVE NOT RECEIVED MY $1,115.59!! I have called customer service repeatedly for my money only to be told call your bank MAYBE they have it! Really?? Then I was told wait 5 more days sometimes the system is confused and you money is PENDING SOMEWHERE!! You don’t know where my money is and you’re a bank?? I have asked for supervisors only to be told none were available and they would call me back. Of course NOTHING. Customer service is a joke it’s outsourced overseas and you can’t half ever understand what they are saying, they just keeping reading the same script OVER and OVER and never find a resolution. If your job overs this as an HSA, AVOID IT, DO NOT USE YOU WILL NEVER GET YOUR MONEY BACK!! I wish I could give ZERO stars!
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 57408 |
| Year Established | 2003 |
| Employees | 498 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.9% |
| Return on Equity - YTD | 13.52% |
| Annual Interest Income | $289.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2021vs Q4 2020 | $14.89B$13.44B |
| Loans | Q4 2021vs Q4 2020 | $3.17B$2.02B |
| Deposits | Q4 2021vs Q4 2020 | $11.76B$10.72B |
| Equity Capital | Q4 2021vs Q4 2020 | $2.06B$2.01B |
| Loan Loss Allowance | Q4 2021vs Q4 2020 | $24.4MM$20.8MM |
| Unbacked Noncurrent Loans | Q4 2021vs Q4 2020 | $415.00K$428.00K |
| Real Estate Owned | Q4 2021vs Q4 2020 | $0$0 |