Optum Bank, Inc.
Optum Bank, Inc. is headquartered in Salt Lake City and is the 10th largest bank in the state of Utah. It is also the 150th largest bank in the nation. It was established in 2003 and as of September of 2018, it had grown to 131 employees at 1 location. Optum Bank, Inc. has an A+ health rating.
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Optum Is SUPER
My company switched HSA providers and Optum made it so easy for all the employees to move their money. They cam out to all our locations and explained everything and made it super simple. The two times I have had to call to ask something, the customer service people were nice and helpful. Plus, they don't have all the little fees that add up (like wanting your statement printed or getting paper checks). I highly recommend.
This Bank Stinks
Here's what to expect from Optum Bank. NOTHING !!! Here;s what they do.
1. Your Doctor submits a bill for services rendered.
2. You pay your bill with your Bank card.
3. Optum receives receipt for expenses.
4. Optum denies claim and suspends your card.
5. Optum states invoice not detailed enough.
6. You go to the doctor and get new more detailed invoice.
7. Optum authorizes partial payment.
8. Wants another more detailed invoice. Card still suspended.
9. After months of this nonsense the say you have to pay the money back.
10.Final advise, put your money in the bank and DON'T let Optum manage your FSA account. At my company more than have opted out of Optum. Because of similar experiences.
Horrible Website Full Of Errors!
The online account information is filled with inaccuracies. I have had a scheduled investment transaction that never got executed near the end of last year (even though a call to customer service assured me it would take place). And due to that experience and pending contributions not displaying at all, I have an excess contribution that I have to deal with this year. Just logged in and all my account totals are wrong! They don't even agree with the information on the site. I never get any email notifications in spite of trying to update my email via the website and directly with customer service (where they supposedly have it correct on file). I can't believe they have such poorly executed software. Makes me wonder how many real banking inaccuracies occur if they can't even display information correctly.
Awful, Awful, Awful
My bank decided to exit the HSA business and stuck us with Optum. Awful service. Why in this day and age of ETF it takes 5 days to make a deposit available, I will NEVER be able to figure out. On the rare, unfortunate occasion I have had to talk to one of their *customer service* reps, it has been completely non-productive. They don't know their own product and were not very pleasant. OK, maybe my frustration over their lack of product knowledge made them a little prickly, but for crying out loud. TRAIN YOUR CUSTOMER SERVICE REPS!!!!!
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 57408 |
| Year Established | 2003 |
| Employees | 131 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 2.29% |
| Return on Equity - YTD | 19.88% |
| Annual Interest Income | $177.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2018vs Q3 2017 | $8.87B$7.80B |
| Loans | Q3 2018vs Q3 2017 | $931.8MM$627.3MM |
| Deposits | Q3 2018vs Q3 2017 | $7.46B$6.50B |
| Equity Capital | Q3 2018vs Q3 2017 | $1.02B$979.5MM |
| Loan Loss Allowance | Q3 2018vs Q3 2017 | $11.1MM$6.9MM |
| Unbacked Noncurrent Loans | Q3 2018vs Q3 2017 | $4.2MM$1.6MM |
| Real Estate Owned | Q3 2018vs Q3 2017 | $0$0 |
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| Optum Bank, Inc. Locations | ||
|---|---|---|
| Optumhealth Bank, Inc. | 2525 Lake Park Boulevard, Suite 110 | Salt Lake City, UT 84120 |