Optum Bank, Inc.

Overview / Commentary
12921 S Vista Station Blvd
Draper, UT 84020

Optum Bank, Inc. is headquartered in DRAPER and is the 9th largest bank in the state of Utah. It is also the 114th largest bank in the nation. It was established in 2003 and as of December of 2023, it had grown to 541 employees at 1 location. Optum Bank, Inc. has an A health rating.

Horrible First Time Impression

Posted by: |

11/14/19 & 2:51PM

While sitting in the car riders line (I’m usually waiting every day for about an hour and half to pick up my boys from school), I called Optum Bank to check the balance of our HSA Account. I put in the necessary information and waited for a customer service representative.

In no time someone came on, but didn’t say anything FOR THIRTY TWO MINUTES- 32 minutes ??! I could hear other representatives talking to their customer caller. So I said “Hello, Hello” a couple of times! NOTHING! I repeated the Hellos.

Sitting in the car riders line means I have the time to sit! I wanted to see how long this Optum Bank Customer Representative would sit and listen to me play ALL my Candy Crush Saga and Toy Blast Game Men, a couple of Flow Free Boards and Word List Puzzle - STILL NOTHING! So my kids finally get out of school and the Optum Bank Representative is STILL ON THE PHONE!

I started talking to my boys about their day, and the upcoming Thanksgiving holiday. It wasn’t until I was stopped at a red light and said “Let me screenshot my phone so I can saved how long I’ve been on this call” that the Optum Bank CS Representative hung up the phone. By this time, an entire thirty two (32) minutes had passed and I still hadn’t found out the simple information of account balance ???????.

Qualifies As Racketeering

Posted by: |

It's abundantly clear from the other comments that Optum Bank is a racketeering operation.

When you have a problem with Optum Bank, your issue will likely be resolved fastest if you submit a complaint to the Consumer Finance Protection Bureau (CFPB).

Go to:

The system is quick and easy to use. Here are some tips to make the process easier when submitting a complaint against Optum Bank:

1. For the question "What is the complaint about?", choose "Checking or savings account." They don't have an "HRA" choice but "Checking or savings account" works fine.

2. For "What type of banking product?, choose "Other banking product or service" and enter "Healthcare Reimbursement Account" in the text box below the answer.

3. For "What type of problem are you having?", choose "Managing an account."

4. For "What best describes your problem", choose whatever is most descriptive of the problem. Usually this will be "Problem making or receiving payments(bill pay, mobile or online payments, bank offsets, transaction holds)" or "Funds not handled or disbursed as instructed".

5. For "Company Name", enter "Optum". The name "OPTUM BANK, INC." should then automatically populate the field.

6. For "We need this information to help the company find you in the system . . .", select "billing address" and fill in your address.

You'll probably get an email from a government affairs rep at Optum Bank within a few business hours of submitting the complaint, and almost certainly within one day. The governmental affairs reps are much easier to deal with than the foreign-based Optum Bank phone reps.

After you've submitted your first complaint, many of the fields will automatically repopulate for subsequent complaints after you log on to the system, so future complaints are even faster and easier to submit.

Run Away, Run Away!

Posted by: |

I've had the same experience as many others that have posted here. Every interaction with them has been unpleasant. Upon transferring my account to my Fidelity HSA, I've been told that they mailed a check to Fidelity. WTF. Who mails checks? I doubt my account number is on the check and now I have two accounts (old and new) showing zero balances. Where's my money?

They "Lost" $500.

Posted by: |

I am in the process of transferring my account to another HSA provider because they claim they never received $500 which I transferred from my Schwab brokerage account over a month ago. I feel sorry for their customer service who use terms like "software glitch" and "opening a case" to appease customers. Unfortunately, I can't completely close the account. I have to wait and see if my money shows up.



Health Grade Components

FDIC Certificate #57408
Year Established2003
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD2.67%
Return on Equity - YTD27.8%
Annual Interest Income$578MM
Assets and Liabilities
AssetsQ4 2023vs Q4 2022$16.4B$15.68B
LoansQ4 2023vs Q4 2022$4.92B$3.94B
DepositsQ4 2023vs Q4 2022$13.98B$13.44B
Equity CapitalQ4 2023vs Q4 2022$1.55B$1.5B
Loan Loss AllowanceQ4 2023vs Q4 2022$45MM$25.8MM
Unbacked Noncurrent LoansQ4 2023vs Q4 2022$12MM$102K
Real Estate OwnedQ4 2023vs Q4 2022$0$0

Sorry, we do not have rate data for Optum Bank, Inc..


Optum Bank, Inc. Locations
Optumhealth Bank, Inc.12921 S Vista Station BlvdDraper, UT 84020

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