Optum Bank, Inc. is headquartered in DRAPER and is the 9th largest bank in the state of Utah. It is also the 115th largest bank in the nation. It was established in 2003 and as of June of 2023, it had grown to 526 employees at 1 location. Optum Bank, Inc. has an A health rating.
Horrible First Time Impression
11/14/19 & 2:51PM
While sitting in the car riders line (I’m usually waiting every day for about an hour and half to pick up my boys from school), I called Optum Bank to check the balance of our HSA Account. I put in the necessary information and waited for a customer service representative.
In no time someone came on, but didn’t say anything FOR THIRTY TWO MINUTES- 32 minutes ??! I could hear other representatives talking to their customer caller. So I said “Hello, Hello” a couple of times! NOTHING! I repeated the Hellos.
Sitting in the car riders line means I have the time to sit! I wanted to see how long this Optum Bank Customer Representative would sit and listen to me play ALL my Candy Crush Saga and Toy Blast Game Men, a couple of Flow Free Boards and Word List Puzzle - STILL NOTHING! So my kids finally get out of school and the Optum Bank Representative is STILL ON THE PHONE!
I started talking to my boys about their day, and the upcoming Thanksgiving holiday. It wasn’t until I was stopped at a red light and said “Let me screenshot my phone so I can saved how long I’ve been on this call” that the Optum Bank CS Representative hung up the phone. By this time, an entire thirty two (32) minutes had passed and I still hadn’t found out the simple information of account balance ???????.
Run Away / HSA / Liar
what a scam. secretly charging monthly fee and management fee. did not know that until one year after, when I received the first statement. What a scam. When I noticed from the statement that this is a utah company, I become alerted and called to cancel my hsa account.
Avoid At All Costs
This bank is the most unhelpful unuseful organization in the Western world. They have customer service agents that lie to customers, don’t listen to customers and have management that won’t call their customers back when dealing with an issue wholly caused by them. If my company allowed my HSA to be with any other company I would. I would never voluntarily do business with this company again.
Misinformation
My direct depositsfrom my employer keep taking longer and longer to post to my account. They keep saying speak to your employer. Employer says funds were released your payday. They say up to business days, then 5 to 7, then today they said 15 business days! What bank takes 15 days to pay a payment? They are collecting interest in our money. It's time for a mass lawsuit. They are using deceptive banking practices to make money off of our money, while putting us in binds.
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 57408 |
| Year Established | 2003 |
| Employees | 526 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 2.56% |
| Return on Equity - YTD | 26.03% |
| Annual Interest Income | $276.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $15.83B$15.07B |
| Loans | Q2 2023vs Q2 2022 | $4.46B$3.72B |
| Deposits | Q2 2023vs Q2 2022 | $13.41B$12.74B |
| Equity Capital | Q2 2023vs Q2 2022 | $1.46B$1.54B |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $37.0MM$29.2MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $1,000.00K$786.00K |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |