Optum Bank, Inc.
Optum Bank, Inc. is headquartered in Salt Lake City and is the 11th largest bank in the state of Utah. It is also the 159th largest bank in the nation. It was established in 2003 and as of March of 2017, it had grown to 177 employees at 1 location. Optum Bank, Inc. has an A+ health rating.
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Awful, Awful, Awful
My bank decided to exit the HSA business and stuck us with Optum. Awful service. Why in this day and age of ETF it takes 5 days to make a deposit available, I will NEVER be able to figure out. On the rare, unfortunate occasion I have had to talk to one of their *customer service* reps, it has been completely non-productive. They don't know their own product and were not very pleasant. OK, maybe my frustration over their lack of product knowledge made them a little prickly, but for crying out loud. TRAIN YOUR CUSTOMER SERVICE REPS!!!!!
Terrible Service
My HSA was transferred from Wells Fargo and Optum misspelled my name. I spent a frustrating 10 minutes on the phone only to be told I needed to write a letter and fill out a form for a name change. Their mistake - my valuable time!
Wells Fargo To Optum HSA Transition
Horrible transition from Wells Fargo to Optum HSA. Most recently Optum double deducted my 2017 HSA contibution from my bank(interestingly, Wells Fargo). Customer service(Don) was totally unhelpful, totally unconcerned, and totally inept. After 4 days of contacting Optum and Wells Fargo money still not returned. Previous experience with Optum customer service equally frustrating. Optum there's a lot of competition in the market!
Do Not Put Your Money Here
My hsa was transferred here by wells fargo. I can't do anything without the site crashing. It's frustrating and makes me feel as if I can't trust them. Scary. Am looking and will go elsewhere asap.
Data as of Q1 2017
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 57408 |
| Year Established | 2003 |
| Employees | 177 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.42% |
| Return on Equity - YTD | 12.31% |
| Annual Interest Income | $39.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2017vs Q1 2016 | $7.66B$5.04B |
| Loans | Q1 2017vs Q1 2016 | $481.1MM$447.4MM |
| Deposits | Q1 2017vs Q1 2016 | $6.62B$4.17B |
| Equity Capital | Q1 2017vs Q1 2016 | $865.5MM$482.1MM |
| Loan Loss Allowance | Q1 2017vs Q1 2016 | $5.5MM$4.8MM |
| Unbacked Noncurrent Loans | Q1 2017vs Q1 2016 | $2.9MM$2.0MM |
| Real Estate Owned | Q1 2017vs Q1 2016 | $0$0 |
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| Optum Bank, Inc. Locations | ||
|---|---|---|
| Optumhealth Bank, Inc. | 2525 Lake Park Boulevard, Suite 110 | Salt Lake City, UT 84120 |