Optum Bank, Inc. is headquartered in Draper and is the 8th largest bank in the state of Utah. It is also the 126th largest bank in the nation. It was established in 2003 and as of June of 2021, it had grown to 440 employees at 1 location. Optum Bank, Inc. has an A+ health rating.
Horrible First Time Impression
11/14/19 & 2:51PM
While sitting in the car riders line (I’m usually waiting every day for about an hour and half to pick up my boys from school), I called Optum Bank to check the balance of our HSA Account. I put in the necessary information and waited for a customer service representative.
In no time someone came on, but didn’t say anything FOR THIRTY TWO MINUTES- 32 minutes ??! I could hear other representatives talking to their customer caller. So I said “Hello, Hello” a couple of times! NOTHING! I repeated the Hellos.
Sitting in the car riders line means I have the time to sit! I wanted to see how long this Optum Bank Customer Representative would sit and listen to me play ALL my Candy Crush Saga and Toy Blast Game Men, a couple of Flow Free Boards and Word List Puzzle - STILL NOTHING! So my kids finally get out of school and the Optum Bank Representative is STILL ON THE PHONE!
I started talking to my boys about their day, and the upcoming Thanksgiving holiday. It wasn’t until I was stopped at a red light and said “Let me screenshot my phone so I can saved how long I’ve been on this call” that the Optum Bank CS Representative hung up the phone. By this time, an entire thirty two (32) minutes had passed and I still hadn’t found out the simple information of account balance ???????.
Optum Financial Worst Ever
My bank merged and our HSA was transferred to Optum. They failed to send a credit card and had to call. Set up an account and then could not access. It's been months and cannot access to pay medical bills. Been run in circles and circles and circles attempting to access account. ZERO stars. Worst company I have ever dealt with.
FSA Experience Is Horrible
Regardless of what I buy on Amazon HSA/FSA store, this card gives a decline. Customer support says "coded wrong." Previous FSA providers and HSA providers had zero issues.
Asked me to submit receipts 6 months afterwards for a charge at my dentist's office. I had lost the receipt and it took a lot of effort to pay Optum for my originally valid FSA charge.
I'm just submitting receipts every time now and getting reimbursed from charges on my other cards. This is the worst experience I've ever had with this sort of account. I never want to use Optum Financial and wish my employer didn't switch to them.
Optum Bank Is HORRIBLE For HSA Accounts
I have been trying to transfer my money OUT of Optum Bank to another HSA provider since July 23, It is now Sept 3. This effort is *STILL* not completed. As others have reported Optum Bank will not respond to a TRANSFER request. Optum Bank continually tells me that have not received any request to transfer. Baloney. DO NOT USE OPTUM BANK for ANYTHING.
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 57408 |
| Year Established | 2003 |
| Employees | 440 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.93% |
| Return on Equity - YTD | 13.64% |
| Annual Interest Income | $141.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2021vs Q2 2020 | $14.45B$11.80B |
| Loans | Q2 2021vs Q2 2020 | $2.61B$1.59B |
| Deposits | Q2 2021vs Q2 2020 | $11.59B$9.33B |
| Equity Capital | Q2 2021vs Q2 2020 | $2.04B$1.85B |
| Loan Loss Allowance | Q2 2021vs Q2 2020 | $24.0MM$19.5MM |
| Unbacked Noncurrent Loans | Q2 2021vs Q2 2020 | $156.00K$553.00K |
| Real Estate Owned | Q2 2021vs Q2 2020 | $0$0 |