Optum Bank, Inc. is headquartered in Salt Lake City and is the 9th largest bank in the state of Utah. It is also the 148th largest bank in the nation. It was established in 2003 and as of December of 2018, it had grown to 142 employees at 1 location. Optum Bank, Inc. has an A+ health rating.
My company switched HSA providers and Optum made it so easy for all the employees to move their money. They cam out to all our locations and explained everything and made it super simple. The two times I have had to call to ask something, the customer service people were nice and helpful. Plus, they don't have all the little fees that add up (like wanting your statement printed or getting paper checks). I highly recommend.
Do not ever do business with this place - I have been trying to get an APPROVED expense payment for 6 months - It has been escalated NUMEROUS times and every time I call back - I have to wait at least 2 weeks for processing before I can find out if it was sent or not - only to find out every time that it is still pending.......WTF - I will NEVER EVER do business with them again If I could give it 0 stars I would BEWARE OF THIS PLACE
They may operate just enough within the grey areas of the law to not get caught but be prepared to never see your money again. I've never been able to login to their main website. Always says "Login error try again in 10 minutes" or "Site error please try again". If you do file a claim it will be denied no matter how much documentation you send. If you do talk to customer service (which is almost impossible to reach) they are completely useless. My workplace uses this bank but from everyone here if you open an HSA once you have a decent amount it will be unathourized transfered to an overseas account and their fraud department does nothing. Open an FSA and all charges will be denied for the year and then they get to seize your funds. NEVER give these scumbags money only way you might ever see it again is in the hopeful class action lawsuit. But im sure they'll vanish the moment that comes down. Sorry to anybody else who signed up and is stuck in the same boat as me.
Here's what to expect from Optum Bank. NOTHING !!! Here;s what they do.
1. Your Doctor submits a bill for services rendered.
2. You pay your bill with your Bank card.
3. Optum receives receipt for expenses.
4. Optum denies claim and suspends your card.
5. Optum states invoice not detailed enough.
6. You go to the doctor and get new more detailed invoice.
7. Optum authorizes partial payment.
8. Wants another more detailed invoice. Card still suspended.
9. After months of this nonsense the say you have to pay the money back.
10.Final advise, put your money in the bank and DON'T let Optum manage your FSA account. At my company more than have opted out of Optum. Because of similar experiences.
|FDIC Certificate #||57408|
|Return on Assets - YTD||2.32%|
|Return on Equity - YTD||19.96%|
|Annual Interest Income||$243.3MM|
|Assets and Liabilities|
|Assets||Q4 2018vs Q4 2017||$9.25B$8.11B|
|Loans||Q4 2018vs Q4 2017||$1.05B$711.9MM|
|Deposits||Q4 2018vs Q4 2017||$7.68B$6.74B|
|Equity Capital||Q4 2018vs Q4 2017||$1.12B$993.3MM|
|Loan Loss Allowance||Q4 2018vs Q4 2017||$11.4MM$8.0MM|
|Unbacked Noncurrent Loans||Q4 2018vs Q4 2017||$4.0MM$2.0MM|
|Real Estate Owned||Q4 2018vs Q4 2017||$0$0|
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|Optum Bank, Inc. Locations|
|Optumhealth Bank, Inc.||2525 Lake Park Boulevard, Suite 110||Salt Lake City, UT 84120|