Optum Bank, Inc. is headquartered in DRAPER and is the 8th largest bank in the state of Utah. It is also the 115th largest bank in the nation. It was established in 2003 and as of March of 2023, it had grown to 524 employees at 1 location. Optum Bank, Inc. has an A+ health rating.
Horrible First Time Impression
11/14/19 & 2:51PM
While sitting in the car riders line (I’m usually waiting every day for about an hour and half to pick up my boys from school), I called Optum Bank to check the balance of our HSA Account. I put in the necessary information and waited for a customer service representative.
In no time someone came on, but didn’t say anything FOR THIRTY TWO MINUTES- 32 minutes ??! I could hear other representatives talking to their customer caller. So I said “Hello, Hello” a couple of times! NOTHING! I repeated the Hellos.
Sitting in the car riders line means I have the time to sit! I wanted to see how long this Optum Bank Customer Representative would sit and listen to me play ALL my Candy Crush Saga and Toy Blast Game Men, a couple of Flow Free Boards and Word List Puzzle - STILL NOTHING! So my kids finally get out of school and the Optum Bank Representative is STILL ON THE PHONE!
I started talking to my boys about their day, and the upcoming Thanksgiving holiday. It wasn’t until I was stopped at a red light and said “Let me screenshot my phone so I can saved how long I’ve been on this call” that the Optum Bank CS Representative hung up the phone. By this time, an entire thirty two (32) minutes had passed and I still hadn’t found out the simple information of account balance ???????.
False Information
If I could give a zero rating I would. This very unacceptable I called over two weeks ago to close my accounts with this bank because I’m no longer working for my previous employer and so i proceeded to let the representative no that I have moved and no longer work for that employer he let me know that I will be receiving a check with the remaining balance in the account so I did I waited over two weeks and still no check so I called back to find out the first rep didn’t close my account and the second rep closed the account and that it’s going to be expedited 3-5 business days it didn’t sound to promising so I called right back to confirm to find out they don’t do expedited checks. So now with the third rep I have to wait another two weeks just to receive what’s mines. The false information that’s being giving out is very unacceptable and I will never go through them ever again and don’t recommend no one to deal with this company. Communication is poor and there needs to be some more training and coaching with all the false information and not doing their jobs correctly get it together so there won’t be any more of this nonsense.
Optum Is Just Horrible
When I retired I wanted to consolidate my HSA balance with this crappy company and they made it absolutely as painful as possible. Something that most companies do in 2 days is now approaching 2 months! And I still dont have my money! When I finally printed off the form, liquidated my investments, snail mailed the form, they tell then it will be 5-6 weeks to get a check sent to my other account???WTF! When i asked if I would be getting interest on my waiting funds, they NO, but they would be. Just stealing...if you can avoid it, dont use this joke of a company Oh, and I was told I would need to contiunue paying fees while they needlessly hold my money
Bad Practices
This is the worst bank I've ever dealt with. Communication and detail are very poor. My funds have been frozen without any detail about why or how to address it. Its almost like a scam.
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 57408 |
| Year Established | 2003 |
| Employees | 524 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 2.49% |
| Return on Equity - YTD | 24.54% |
| Annual Interest Income | $135.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2023vs Q1 2022 | $16.02B$15.19B |
| Loans | Q1 2023vs Q1 2022 | $4.23B$3.45B |
| Deposits | Q1 2023vs Q1 2022 | $13.60B$12.60B |
| Equity Capital | Q1 2023vs Q1 2022 | $1.72B$1.73B |
| Loan Loss Allowance | Q1 2023vs Q1 2022 | $31.0MM$24.3MM |
| Unbacked Noncurrent Loans | Q1 2023vs Q1 2022 | $126.00K$45.00K |
| Real Estate Owned | Q1 2023vs Q1 2022 | $0$0 |