Optum Bank, Inc. is headquartered in Draper and is the 8th largest bank in the state of Utah. It is also the 125th largest bank in the nation. It was established in 2003 and as of June of 2022, it had grown to 530 employees at 1 location. Optum Bank, Inc. has an A+ health rating.
Horrible First Time Impression
11/14/19 & 2:51PM
While sitting in the car riders line (I’m usually waiting every day for about an hour and half to pick up my boys from school), I called Optum Bank to check the balance of our HSA Account. I put in the necessary information and waited for a customer service representative.
In no time someone came on, but didn’t say anything FOR THIRTY TWO MINUTES- 32 minutes ??! I could hear other representatives talking to their customer caller. So I said “Hello, Hello” a couple of times! NOTHING! I repeated the Hellos.
Sitting in the car riders line means I have the time to sit! I wanted to see how long this Optum Bank Customer Representative would sit and listen to me play ALL my Candy Crush Saga and Toy Blast Game Men, a couple of Flow Free Boards and Word List Puzzle - STILL NOTHING! So my kids finally get out of school and the Optum Bank Representative is STILL ON THE PHONE!
I started talking to my boys about their day, and the upcoming Thanksgiving holiday. It wasn’t until I was stopped at a red light and said “Let me screenshot my phone so I can saved how long I’ve been on this call” that the Optum Bank CS Representative hung up the phone. By this time, an entire thirty two (32) minutes had passed and I still hadn’t found out the simple information of account balance ???????.
Incompetent And Terrible Customer Service
I too was denied an HSA rollover by Optum to a Fidelity account. Instead, they actually rolled my cash and investment accounts back and forth costing me quite a bit of extra money. THEN followed up with a $20 charge to transfer the funds that still haven't been transferred weeks later. I have held a number of HSA accounts over the years and never seen anything so incompetent or dishonest. They are just stealing our money.
Continued Terrible Customer Service And Scam HSA Management
When optum financial took over my HSA from optum bank (which I was never informed about when trying to login to my account months later!) I was eventually able to log in to see dozens of dollars taken for exorbitant scamming fees from this so-called bank. I immediately setup a TOA from this account and another HSA through umb to fidelity. uMB took 2-3 weeks and it was smooth. Optum took over a month with no communication with fidelity, as that is their idiotic policy. They told me that was concerning and to call. I managed to get ahold of optum and they said they would escalate it. Two days later a deposit is finally made in fidelity and I called to close the case.
One week later the money has been removed because the check was cancelled! The ineptitude of this company is beyond comparison. Now I have to ensure they actually send another check instead of just stealing or losing my money entirely! Horrible bank! They deserve the 0/5 stars (because that is their real rating since all of these people were unable to leave less than 1)
Shitty Company, Stay Away.
Why is this shitty company still operating? I have to reset my password EVERY SINGLE F* time I have to log in. The worst part is when I try to set a new password their stupid cracked system: "CANNOT USE AN OLD PASSWORD". this company is simply a joke. Payments are RARELY processed or even take too long to the point that I have to pay again. Problems after problems and their CS is just crap. Worst company ever, probably after Elon Musk's Twitter.
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 57408 |
| Year Established | 2003 |
| Employees | 530 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.83% |
| Return on Equity - YTD | 15.49% |
| Annual Interest Income | $162.6MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2022vs Q2 2021 | $15.07B$14.45B |
| Loans | Q2 2022vs Q2 2021 | $3.72B$2.61B |
| Deposits | Q2 2022vs Q2 2021 | $12.74B$11.59B |
| Equity Capital | Q2 2022vs Q2 2021 | $1.54B$2.04B |
| Loan Loss Allowance | Q2 2022vs Q2 2021 | $29.2MM$24.0MM |
| Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $786.00K$156.00K |
| Real Estate Owned | Q2 2022vs Q2 2021 | $0$0 |