From the Bank
For over 60 years, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. Since opening our doors in 1956, we seek to embody our mission statement each and every day, providing innovative products and services, with a continued, dedicated focus on member loyalty.
Field of Membership Restrictions
Pelican State Credit Union is open to any U.S. citizen/resident alien who joins one of these Associate Partners: ARC Baton Rouge ($5 membership fee), Parents Association of Northwest Supports and Services ($5 membership fee), and Pinecrest Parents Association ($20 membership fee). Individuals who live in the Louisiana parishes of Rapides, St. Landry, or St. Tammany are also eligible to join. Membership is also open to employees and retirees of any Select Employee Group, as well as Pelican State Credit Union employees. Immediate family members of anyone membership- eligible are also welcome to join.
See current membership details
Related Posts
11/12 - Pelican State Credit Union Competitive CDs Now Available Nationwide
8/20 - Pelican State Credit Union 12-Month CD Rate Jumps Upward
4/11 - Kasasa Cash Checking Now 5.01%
4/2 - Pelican State CU Increases Kasasa Cash Account To 5.01% APY
2/28 - Certificate Rate Drop
9/21/17 - Pelican State Credit Union (LA/AR/TX/MS) Ups Long-Term CD Rates
5/24/17 - Pelican State CU (LA/AR/TX/MS) Boost Rates On Long-Term CDs
10/22/15 - Pelican State CU (LA) Offers Top-Rate Long-Term CDs
3/30/15 - Pelican State CU RCA Cap Lowered Effective 5/1/15
6/5/14 - Direct Deposit (DD) Requirement Change For Pelican State Credit Union
4/3/14 - Pelican State Credit Union: Results of system upgrade
3/14/14 - Pelican State CU Shortend RCA Qualification Cycle For March 2014
7/15/13 - Pelican State CU - Online Transactions Are Not Authorizing, 25-46 Minutes Hold Time When Call
7/19/12 - Pelican State CU Conversion Postponed To 8/1
7/12/12 - Pelican State CU 7/16 Conversion To Choice Checking
6/11/12 - Update On Pelican State E-Xtra Bonus Checking Conversion To Kasasa
4/16/12 - Additional Changes At Pelican State Credit Union Including Changes In Qualification Period for Reward Checking account
4/6/12 - Pelican State Credit Union Dropped Their Limit...
1/17/12 - Pelican State CU Pays Members $172,000 Through Special Member Dividend
6/29/11 - Change To E-Xtra Bonus Checking Account Requirements
12/30/10 - Cap Change
10/24/09 - High-Yield Reward Checking Account at a Louisiana CU (Pelican State)
A+ Customer Service And Rates.
Excellent CSR
Prompt, courteous, and knowledgeable. Honored the 5 yr rate at time of application of 4.85% (4.96% apy with monthly compounding.)
Appreciate this CU responding to our comments!
Thank you PSCU!
Beware Of Account Settings!
E-Statements are required to get this rate. E-Statements are not set up at account opening. To do so is obscure. There is no link on the webpage. From your account, go to “settings” and “documents” click “enroll”. I got tricked on this.
Filing Of A Dispute- O’Neal Lane Branch Manager
Previously I contacted the customer service line about 5 recurring charges from door dash (door dash pass) to my account which I went through the merchant first to resolve the matter. The merchant could not locate an account with my information and directed me to my financial institution. Later I contacted the customer service line to initially file a dispute along with 2 other charges from a different merchant. Within 15 minutes after filing the dispute I went to the O’Neal Lane branch to receive a new card and the teller advised me my dispute was declined. The stated reason by the branch manager (Slater) was that my card had been used with the merchant prior. Obviously it would show being used with the merchant previously if I used the merchant as a delivery service and I did not dispute those charges but I’m only disputing charges for a third party service the merchant offer to its consumers and I had not authorized them to make that charge. The branch manager was very rude and expressed displeasure in helping me resolving this matter. At this time I stepped away from work but had a virtual meeting to make and asked if she can provide me a legal pad and pen to take notes and she refused and said the branch don’t have paper. Instead one of her employees provided me a blank notebook which allowed me to step away to attend my meeting while the branch manager research my issue. While I was on the phone 3 other employees from the corporate office entered the branch laughing and joking loudly with the workers inside the designated area to support customers - in this time the branch manager then comes stand over me with her arms folded appearing very frustrated and hand me a new debit card and a note written on a sticky pad and asked that I email her with additional information and she will get back to me. It was obvious this employee was ill and frustrated prior to any engagement with me. The employee coughed repeatedly without covering her mouth and washing her hands prior to speaking face to face with me. The service provided was unwarranted. Even if she needed to take some time to research the matter and involve key players I would have allowed that instead It was clear this manager did not want to provide me service and I could not piece together any reason why not. I was kind and polite and even tried to offer a few jokes to ease her tensions. If this service is what Pelican considers great customer service , I don’t need it and I can take my business elsewhere. This was unacceptable.
A Solid Choice
When I sent my application to join, I received an email stating the interest rates (for CD's) at the time of my application would be held for me. Even though my application took some time to be approved and rates did go down during that time, I did in fact receive the promised rates.
It's refreshing to receive this sort of treatment from a CU or bank. I know, CU's are known to be more considerate to their customers, but there are some out there who would not do this.
Also, their web platform seems up to date. They have a very easy "chat" function. They don't respond immediately, but it's faster than what you'd expect with an email. On top of that, their service has been very friendly and informative. Glad I went with Pelican!
Data as of Q3 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 62710 |
| Year Chartered | 1956 |
| Employees | 344 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.37% |
| Return on Equity - YTD | 12.14% |
| Annual Interest Income | $26.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2022vs Q3 2021 | $630.0MM$594.3MM |
| Loans | Q3 2022vs Q3 2021 | $522.0MM$443.4MM |
| Deposits | Q3 2022vs Q3 2021 | $551.4MM$526.3MM |
| Equity Capital | Q3 2022vs Q3 2021 | $69.4MM$64.1MM |
| Loan Loss Allowance | Q3 2022vs Q3 2021 | $3.5MM$3.0MM |
| Unbacked Noncurrent Loans | Q3 2022vs Q3 2021 | $4.9MM$3.6MM |
| Real Estate Owned | Q3 2022vs Q3 2021 | $0$45.00K |
