PNC Bank is headquartered in Wilmington and is the largest bank in the state of Delaware. It is also the 6th largest bank in the nation. It was established in 1804 and as of September of 2018, it had grown to 52,409 employees at 2,496 locations. PNC Bank has an A health rating.
PNC Bank is the second bank I've ever used and I don't plan on changing. PNC has a lot of perks if you are setup with a checking and savings account and are getting direct deposit from your job. One of those perks if they will waive any ATM fees you get charged which includes the fees the other banks will charge. PNC also seems to have the shortest turn around time for cashing checks through their ATMs which is about 24 hours, while I've had other banks take up to a week. Their local branches will also help you out if you happen to accidentally overdraft your account by waiving the overdraft fees as long as your account is in good standing. The other major perk of using PNC is their ATMs are able to dispense any denomination of paper money including one dollar bills.
I was a Virtual Wallet Performance Select customer for over 8 years and a number of failings on PNC's part, in a period of 2 months, has made me walk away. 1) If you are invited to join the Private Client program, be warned. It is just an aggressive marketing campaign. (fwiw .... I joined for the priority customer service number). I was receiving calls every 2-3 days to meet with an advisor. I was extraordinary polite .. telling him thank you for reaching out to me, but I don't need anything at this time, etc. After repeatedly asking for the calls to stop, I was told ..... "If the calls are too much of an inconvenience, we can get you opted out of the program". Guess What?! I have opted out of PNC. 2) Botched replacement of my credit card after fraudulent activity. Long story. 3) Changes to the branch. The drive-throughs are now closed. The inside teller windows are now closed. You are now required to go and sit at a desk in an enclosed office to perform any transaction. Of course, you are promoted to discuss other products you may want. Dear PNC, I just want the great service that you used to provide ... not constant in-my-face marketing.
I've had an account for 32 years. Recently had fees applied I disagreed with and called expecting assistance. Spoke with two very rude reps, so called my branch in Pa. In both cases I was told I'd get a call back regarding my complaint. That was 5 days ago.
I made 7 or so purchases each less than $3 after confirming my bank balance. The following day I saw a bill payment that legitimately put my account in overdraft, but it was listed between the several small purchases. PNC then added $36 overdraft fees to 2 of the $3 transactions.
I will not stay with a bank willing to lose a long term customer due to $72 false fees.
|FDIC Certificate #||6384|
|Return on Assets - YTD||1.16%|
|Return on Equity - YTD||11.22%|
|Annual Interest Income||$9.15B|
|Assets and Liabilities|
|Assets||Q3 2018vs Q3 2017||$368.6B$363.7B|
|Loans||Q3 2018vs Q3 2017||$221.5B$220.2B|
|Deposits||Q3 2018vs Q3 2017||$270.2B$266.9B|
|Equity Capital||Q3 2018vs Q3 2017||$38.90B$38.33B|
|Loan Loss Allowance||Q3 2018vs Q3 2017||$2.58B$2.61B|
|Unbacked Noncurrent Loans||Q3 2018vs Q3 2017||$2.13B$2.32B|
|Real Estate Owned||Q3 2018vs Q3 2017||$122.5MM$170.4MM|
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