PNC Bank is headquartered in Wilmington and is the largest bank in the state of Delaware. It is also the 6th largest bank in the nation. It was established in 1804 and as of December of 2018, it had grown to 52,319 employees at 2,488 locations. PNC Bank has an A health rating.
I am utilizing PNC Bank's Virtual Wallet platform. Overall, I've been happy with my experience so far. I've had great customer service and have dealt with the same rep who got my debit card to me in one business day! My biggest gripe has been unimportant issues such as website and mobile app aesthetics. They could really do with a make over. They look like they are from the early 2000's. Apart from that, they offer a good product and nice sign on bonus.
I was a Virtual Wallet Performance Select customer for over 8 years and a number of failings on PNC's part, in a period of 2 months, has made me walk away. 1) If you are invited to join the Private Client program, be warned. It is just an aggressive marketing campaign. (fwiw .... I joined for the priority customer service number). I was receiving calls every 2-3 days to meet with an advisor. I was extraordinary polite .. telling him thank you for reaching out to me, but I don't need anything at this time, etc. After repeatedly asking for the calls to stop, I was told ..... "If the calls are too much of an inconvenience, we can get you opted out of the program". Guess What?! I have opted out of PNC. 2) Botched replacement of my credit card after fraudulent activity. Long story. 3) Changes to the branch. The drive-throughs are now closed. The inside teller windows are now closed. You are now required to go and sit at a desk in an enclosed office to perform any transaction. Of course, you are promoted to discuss other products you may want. Dear PNC, I just want the great service that you used to provide ... not constant in-my-face marketing.
|FDIC Certificate #||6384|
|Return on Assets - YTD||1.19%|
|Return on Equity - YTD||11.38%|
|Annual Interest Income||$12.48B|
|Assets and Liabilities|
|Assets||Q4 2018vs Q4 2017||$370.5B$370B|
|Loans||Q4 2018vs Q4 2017||$224.5B$220.5B|
|Deposits||Q4 2018vs Q4 2017||$272.9B$271.4B|
|Equity Capital||Q4 2018vs Q4 2017||$39.41B$38.19B|
|Loan Loss Allowance||Q4 2018vs Q4 2017||$2.63B$2.61B|
|Unbacked Noncurrent Loans||Q4 2018vs Q4 2017||$2.12B$2.30B|
|Real Estate Owned||Q4 2018vs Q4 2017||$105.6MM$150.9MM|
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