I have investments in a CD and Ultimate Savings Account with Popular and all has gone well. But then again, I read the conditions of the Ultimate Savings Account and understood how it worked before I plunked my money down.

So many of the complaining customers act so outraged when the bank treats their account exactly like they said they would - - in writing.

Yesterday I did a transfer from Popular to my external account and it was there this morning.

Yes, rates in a savings account can go down. That's the nature of a savings account. If you don't want that to happen, buy a CD.

The representatives on the phone have always been responsive and polite to me, likely because I'm polite with them. Try it.

No Problems With Frozen Account Or Transferring Money

Posted by: susancar | Jun 21, 2018

Reading all these negative reviews about this bank ~ I panicked and tried to transfer $5,000 out a couple days ago. Just checked today and had no problems what so ever. I have had an account of some form with Popular Bank for a couple years now; I just keep opening up a new account when they offer better rates and transfer all but $500 until the old account has been opened 180 days to avoid the early withdraw fee... THAT is a pain, but I must say I have never encountered any issues and whenever I call customer service, I am satisfied with the service that I get. Their website isn't as sophisticated as others, but I keep getting the great interest rate which makes me stay.

Watch Out!

Posted by: Nutgraf | Sep 2, 2016

Take a look at the very fine print on the account agreement before you do business with this bank. When you close your account, they DO NOT accrue interest to the closing date. That can get expensive if you don't pay attention.

Savings Account Terms Are Deceiving - Beware

Posted by: Dragonlady | Feb 9, 2021

I had 2 savings accounts with Popular Bank for last few years. I closed them mid month and was told that I forfeited my accrued interest. Their terms and conditions states that interest is accrued daily and post end of month. There is a very, very tiny footnote that state I lose the interest if I close accounts before they post the interest. It took me at least 10 minutes talking to the customer rep to find the footnote.
I believe this is deceitful. Otherwise it would have been in the main body of the document instead of an extremely tiny footnote.
I deal with over 20 banks and not one keeps my accrued interest! I believe Popular Bank is dishonest. I will never use them again.

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Health

A+

Data as of Q1 2021

Data displayed below is for insuring bank: Popular Bank

Learn why bank health matters

Health Grade Components

Overall
FDIC Certificate #	34967
Year Established	1999
Employees	632
Primary Regulator	FED

Profit Margin
Return on Assets - YTD	1.84%
Return on Equity - YTD	10.49%
Annual Interest Income	$91.6MM

Assets and Liabilities
Assets	Q1 2021vs Q1 2020	$10.56B$10.11B
Loans	Q1 2021vs Q1 2020	$7.68B$7.29B
Deposits	Q1 2021vs Q1 2020	$8.10B$7.70B
Equity Capital	Q1 2021vs Q1 2020	$1.84B$1.76B
Loan Loss Allowance	Q1 2021vs Q1 2020	$119.1MM$162.8MM
Unbacked Noncurrent Loans	Q1 2021vs Q1 2020	$34.7MM$41.7MM
Real Estate Owned	Q1 2021vs Q1 2020	$1.5MM$1.8MM

APY	MIN	MAX	ACCOUNT NAME
0.85%	$10k	-	5 Year Popular Direct CD
0.60%	$10k	-	4 Year Popular Direct CD
0.50%	$10k	-	3 Year Popular Direct CD
0.35%	$10k	-	2 Year Popular Direct CD
0.25%	$10k	-	18 Month Popular Direct CD
0.15%	$10k	-	3 Month Popular Direct CD
0.15%	$10k	-	6 Month Popular Direct CD
0.15%	$10k	-	1 Year Popular Direct CD

Popular Direct

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Just Read The Account Conditions Before Investing

No Problems With Frozen Account Or Transferring Money

Watch Out!

Savings Account Terms Are Deceiving - Beware

Data as of Q1 2021

Health Grade Components

Popular Direct Savings Account Rates

Popular Direct CD Rates