Prosperity Bank is a Texas-based subsidiary of Prosperity Bancshares, which is a multi billion-dollar financial holding company located in the state of Texas. The bank offers personal and business banking products and services, as well as investment and trust services.
Prosperity Bank offers several checking accounts, including one designed for teenagers. One checking account option is interest bearing and has minimum initial deposit and daily balance requirements. A savings account and a money market account are available and offer increasing rates of interest that are contingent upon account balances. The money market account actually allows for more debit transactions per month than the savings accounts. Certificates of Deposit (CDs) are offered with a range of term lengths from 30 days to 5 years. IRA accounts provide customers with tax benefits on retirement savings. Depository products are also available on the business banking side and offer similar products and services. Investment solutions range from college 529 plans to mutual funds and annuities.
Prosperity Bank online banking is a separate domain (ProsperityBankUSA.com) that offers a quick and secure way to manage accounts, pay bills, transfer funds, make loan payments, and view check images and past statements. The web-based platform can also integrate personal finance applications or word processing systems to help a depositor with the budgeting process.
Prosperity Bank was originally established in 1949 as the First National Bank of Edna. The bank changed its name to Prosperity in 2001 and is currently headquartered in El Campo, Texas. It serves its customers through numerous branches across several states.
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No Problem With The Bank
Initially, I was a customer of Viewpoint Bank which then was bought by Legacy Texas Bank and, since June 2020, has become Prosperity Bank. I have never had any problem with the bank, the personnel inside nor the online help. Certainly the pandemic has caused wait times for online business but that is true for every institution. I live in Plano, Texas, and perhaps the folks here are just especially nice.
Too Mired In Regulations And Poor Management - Non-Existant Customer Service
Very disappointing customer service experience. When calling the bank there are multiple voicemail options with multiple messages before having an opportunity to speak with a person. Immediately upon connection, and before the first word was spoken, the answering party in customer service disconnected the phone. I was forced to call again and go through the same brain damage of messages and options. Christie answered. She could only report my prior circumstance to her supervisor. I explained I am leaving town for ten days, do not have time to visit a local branch for a deposit, and requested a mailing address to mail a deposit in my absence. Christie said Prosperity Bank does not accept mail-in deposits. Really? Looks like Prosperity Bank is going out of their way to disappoint customers and cause them to leave. Fortunately, we all have options. I have been with F&M Bank, now Prosperity Bank, since 1999. I am forced to move accounts and put Prosperity Bank on my Do Not Disturb list.
What A Joke This Bank Is
Two stars, ha they should only have .1 of a star!
I've been a customer of Prosperity bank for over 25 years when they were still ASB!
About three weeks ago I visited the bank and wanted to report that my wife passed away. I sat with some kid who had me fill out all the paper work and I submitted death certificate and signed all the forms to remove my dead wife from or joint accounts,
Last week I went to manage my online accounts and my savings account was gone!
Yikes!
So I called customer service and the told me they could add that account to my chart of accounts .
Unfortunately the next day all my accounts were gone.
So I called CS again and they said that they would fix it and I should see see results that afternoon .
Again unfortunately all my on line account were gone and I couldn't even log in .
Called CS again!
Now they said that I had me re- register my on-line account and said it would take a few days for that to take effect!
OMG!
How
How frustrating is that!
Shouldn't this all be done at my first visit to the bank!
What a f$#king joke!
Total Clown Show
Prosperity bank makes conducting business a nightmare. I am in the process of closing all of my business and personal accounts and guess what? That is been a total ****show as well. Good riddence!
Data as of Q3 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 16835 |
| Year Established | 1949 |
| Employees | 3896 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.22% |
| Return on Equity - YTD | 6.68% |
| Annual Interest Income | $1.21B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2024vs Q3 2023 | $40.11B$39.3B |
| Loans | Q3 2024vs Q3 2023 | $22.03B$21.08B |
| Deposits | Q3 2024vs Q3 2023 | $28.2B$27.43B |
| Equity Capital | Q3 2024vs Q3 2023 | $7.34B$7.01B |
| Loan Loss Allowance | Q3 2024vs Q3 2023 | $354.4MM$351.5MM |
| Unbacked Noncurrent Loans | Q3 2024vs Q3 2023 | $83.4MM$59.4MM |
| Real Estate Owned | Q3 2024vs Q3 2023 | $5.8MM$9.3MM |
