Prosperity Bank (TX)

Overview / Commentary
1301 North Mechanic Street
El Campo, TX 77437

Prosperity Bank is a Texas-based subsidiary of Prosperity Bancshares, which is a multi billion-dollar financial holding company located in the state of Texas. The bank offers personal and business banking products and services, as well as investment and trust services.

Prosperity Bank offers several checking accounts, including one designed for teenagers. One checking account option is interest bearing and has minimum initial deposit and daily balance requirements. A savings account and a money market account are available and offer increasing rates of interest that are contingent upon account balances. The money market account actually allows for more debit transactions per month than the savings accounts. Certificates of Deposit (CDs) are offered with a range of term lengths from 30 days to 5 years. IRA accounts provide customers with tax benefits on retirement savings. Depository products are also available on the business banking side and offer similar products and services. Investment solutions range from college 529 plans to mutual funds and annuities.

Prosperity Bank online banking is a separate domain ( that offers a quick and secure way to manage accounts, pay bills, transfer funds, make loan payments, and view check images and past statements. The web-based platform can also integrate personal finance applications or word processing systems to help a depositor with the budgeting process.

Prosperity Bank was originally established in 1949 as the First National Bank of Edna. The bank changed its name to Prosperity in 2001 and is currently headquartered in El Campo, Texas. It serves its customers through numerous branches across several states.

No Problem With The Bank

Initially, I was a customer of Viewpoint Bank which then was bought by Legacy Texas Bank and, since June 2020, has become Prosperity Bank. I have never had any problem with the bank, the personnel inside nor the online help. Certainly the pandemic has caused wait times for online business but that is true for every institution. I live in Plano, Texas, and perhaps the folks here are just especially nice.

A Great Bank

I have read the reviews and I can't believe they are real. I have banked with Prosperity Bank for a long time, before they were anything more than a small, hometown bank. I have always been treated with respect and a smile. They treat me and everyone I know like family. We bank with several other bank and they are terrible by comparison.


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Despite escalating the issue to the branch manager, the supposed higher authority, I was disheartened to find that even they exhibited a sense of distrust in me as a customer. Instead of providing reassurance and support, the branch manager seemed more interested in defending the bank's position rather than genuinely addressing my concerns.

What further compounded my disillusionment was the bank's back office, which operates in complete secrecy without any direct contact available via phone or email. This shadowy decision-making process left me feeling disconnected and helpless, as there was no way to communicate my grievances or receive clarification on their actions.

In the chargeback case I lost, it became clear that Prosperity Bank held the authority to make the final decision. However, they conveniently absolved themselves of responsibility, claiming to be bound by an imaginary system. This lack of transparency only served to further erode my trust in the bank's intentions and their commitment to fair and just resolutions.

It is worth noting that while the bank conveniently avoided fighting my PayPal dispute, they seemingly prioritized their own interests over mine. Instead of actively engaging in resolving the issue and protecting my rights as a customer, they chose the path of least resistance, disregarding the depth of evidence and failing to take decisive action.

Shockingly, despite providing Prosperity Bank with a comprehensive and meticulously compiled 20-page proof, their response was dishearteningly dismissive. They callously ignored the evidence, turning a blind eye to the countless hours of effort invested in presenting a clear and compelling case. This complete disregard for the customer's effort and trust is both unacceptable and deeply disconcerting.

The bank's negligence in handling my case not only displayed a lack of professionalism but also highlighted their inability to acknowledge the gravity of the situation. They failed to recognize the impact of their decisions on my financial well-being and overall trust in the banking system.

Throughout this harrowing experience, Prosperity Bank demonstrated a clear lack of accountability and responsibility towards their customers. By avoiding direct communication and hiding behind ambiguous systems, they evaded their obligation to provide proper explanations and resolutions.

It is disheartening to realize that, as a customer, my faith in Prosperity Bank was severely misplaced. Their nonchalant attitude, unresponsive communication channels, and blatant disregard for substantial evidence shattered any semblance of trust I had in their ability to uphold the principles of honesty, transparency, and customer advocacy.

In summary, my encounter with Prosperity Bank has been marred by their opaque decision-making processes, lack of communication channels, and disregard for evidence and customer concerns. It is evident that their actions do not align with the values of a trustworthy financial institution. I strongly urge prospective customers to exercise caution and explore alternative banking options that prioritize transparency, accountability, and customer satisfaction. Your financial well-being and peace of mind deserve a bank that truly values your trust and advocates for your best interests.

Best Local Bank In Houston, Texas

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In September of 2013, I tried to buy a home for the second time in my life. The first I got cold feet and terminated the contract. Then in 2013, I approached my Realtor again and started the process of buying a home again. She recommended me to a mortgage broker and she was horrible. I called someone from a local Chase Bank and he was not willing to do my loan. Prosperity Bank was my last option (as in the last bank I would try). The loan officer at Prosperity was very courteous and was willing to do all she can to help me. My realtor called and told her the situation and she offered to help me. When I called her and gave her my loan package, I asked her if I was going to get approved. She looked over my file and gave me an answer I didn't expected, she said "We can close in a week". I was relieved! The loan officer was able to apply the left over closing cost paid by the seller toward my down payment. The loan officer was a first class lender and I recently referred my sister to her for a mortgage. I would have moved my entire banking relationship to Prosperity Bank, but I work for a bank so I have to keep banking relationship at my bank.



Health Grade Components

FDIC Certificate #16835
Year Established1949
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD1.35%
Return on Equity - YTD7.62%
Annual Interest Income$329.8MM
Assets and Liabilities
AssetsQ1 2023vs Q1 2022$37.83B$38.27B
LoansQ1 2023vs Q1 2022$19.05B$17.78B
DepositsQ1 2023vs Q1 2022$27.07B$31.14B
Equity CapitalQ1 2023vs Q1 2022$6.72B$6.49B
Loan Loss AllowanceQ1 2023vs Q1 2022$282.2MM$285.2MM
Unbacked Noncurrent LoansQ1 2023vs Q1 2022$22.4MM$25.3MM
Real Estate OwnedQ1 2023vs Q1 2022$2.0MM$1.7MM

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