Radiant Credit Union


Overview / Commentary
352-381-5200
405 SE 2nd Place
Gainesville, FL 32601

Radiant Credit Union is headquartered in Gainesville and is the 31st largest credit union in the state of Florida. It is also the 510th largest credit union in the nation. It was established in 1957 and as of September of 2024, it had grown to 182 employees and 48,457 members at 11 locations. Radiant Credit Union has an A health rating.

Field of Membership Restrictions

Radiant Credit Union is open to anyone who lives, works, worships, goes to school, or participates in associations headquartered in the Florida counties of Alachua, Bradford, Citrus, Columbia, Clay, Dixie, Gilchrist, Hamilton, Levy, Lafayette, Marion, Putnam, St. Johns, Suwannee or Union. Immediate family or current credit union members are also eligible to join.
See current membership details

Reviews (1)

Poor Customer Service.

Posted by: |

Have been a great customer to Radiant for many years, from way back when they were Sunstate Federal Credit Union. Since they changed to Radiant, customer service has steadily declined. An ATM rejected my Radiant Visa and my Radiant Debit card. I don’t think this was Radiants fault, but when I tried to contact Radiant every layer of customer service they have failed miserably. The text message system they have to ask me to verify if I was trying to use the card declined my prompt answer of YES. So I called customer service. After the typical 4 minutes of recorded runaround I was connected to a ruse and ignorant rep, we exchanged tense words when she could not confirm my identity in spite of me giving massive personal info. So I tried the “chat” method, which was a computer not a person and could do nothing to help me. So went to the closest branch where “Kay” addressed the ATM issue (thanks!) but starred blankly at me when I informed her of the customer service system issues and never offered the slightest apology or offered any solution or avenue to resolve those issues. I have started the process of transferring my direct deposits and all my accounts and loans to other institutions.
Damn shame, try some simple customer service and hire a person to answer the phone.



Health

Health Grade Components

Overall
NCUA #68723
Year Chartered1957
Employees182
Primary Regulator
Profit Margin
Return on Assets - YTD0.61%
Return on Equity - YTD7.1%
Annual Interest Income$32.3MM
Assets and Liabilities
AssetsQ3 2024vs Q3 2023$842.5MM$804.1MM
LoansQ3 2024vs Q3 2023$645.2MM$631.2MM
DepositsQ3 2024vs Q3 2023$724.9MM$692.2MM
Equity CapitalQ3 2024vs Q3 2023$71.9MM$64.1MM
Loan Loss AllowanceQ3 2024vs Q3 2023$6.7MM$7.7MM
Unbacked Noncurrent LoansQ3 2024vs Q3 2023$4MM$4.7MM
Real Estate OwnedQ3 2024vs Q3 2023$0$0
Rates

Sorry, we do not have rate data for Radiant Credit Union.

Locations

Availability



The financial institution, product, and APY (Annual Percentage Yield) data displayed on this website is gathered from various sources and may not reflect all of the offers available in your region. Although we strive to provide the most accurate data possible, we cannot guarantee its accuracy. The content displayed is for general information purposes only; always verify account details and availability with the financial institution before opening an account. Contact [email protected] to report inaccurate info or to request offers be included in this website. We are not affiliated with the financial institutions included in this website.