Renasant Bank is headquartered in Tupelo and is the 4th largest bank in the state of Mississippi. It is also the 141st largest bank in the nation. It was established in 1904 and as of March of 2016, it had grown to 1,985 employees at 145 locations. Renasant Bank has an A health rating.
I have been with Renasant for almost 3 years, and could not be happier with this bank. The branch I visit is very friendly, and in the few times I've had to call - the phone line reps have been nice as well. I am picky on my banks - I've been with just about every large bank we have in my area and I never liked any of them. I moved to Renasant because we only had two in town, I thought I might have more of a small town feel and I'd be more important when I walked in the bank than BOA, and I was right.
I've never had my bank card frozen like one review on here, and I've always had access to my funds. I have only ever had one issue that was declined, which was when the merchant ran it through twice for the same amount, immediately after each other and the bank declined it considering it a duplicate sale. It worked fine just a few minutes later.
One thing I love about Renasant is if you do happen to mess up and overdraft your account (because it CAN happen, I don't care who you are.), they give you until the end of the business day to put money in your account. I woke up one morning and something had gone through I had completely screwed up and forgotten about. I called the bank because there was no OD fee yet, even though I was clearly negative. They explained they would not post that yet - I had until 4:00 pm to make a deposit if I wished, to avoid any OD fees.
Terrible bank... I received a call about some unauthorized activities and the branch manager was rude she blamed me. Told me I needed to come in and take care of the fees and close my account. They refused to admit they were at fault. Worst bank ever and now I have about $800 in unexplained fees that they want me to clear up. So now I have to get a police report and deal with the fraud myself. Please do not bank with Renasant Bank. Too bad I can only give 1 star.
I wish a zero star rating could be given. One of my former employees who was an authorized signer on a business account got married and changed her name with this bank. A bank error transferred ownership of all my accounts to this former employee. Thank god for honest people, this person called me and told me she was receiving my bank statements but they had her name on them. The problem was corrected. Now Renasant bank denies it ever happened. I still have the bank statements with this other persons name and address on them. Needless to say I closed all 5 accounts.
We had our banking with Renasant for two years and never had a problem...until we had a problem, with an unauthorized transaction, before closing our count after moving out of state and switching banks. Renasant no longer handles their own disputes, therefore I had to get in touch with their third party dispute company. This dispute company is a joke. The first time I spoke with them, thy could not even see the POSTED transaction or the overdraft fee. I called the Renasant branch and they said it should be visible. I called another dispute number they gave me; those people told me I'd have to fax or snail mail a letter requesting a dispute. How inconvenient is this, seriously? I called back the branch...then the first 800 number, AGAIN. This time the lady said she could see the unauthorized transaction, and would try to take care of it, but then somehow got disconnected and although she confirmed my call back number previously, did not call me back. If there's a slight possibility you will ever have a dispute or issue with your account, DO NOT use this bank. The people at the branch are truly great, but the way they hand off business to this third party joke, is not so great.
|FDIC Certificate #||12437|
|Return on Assets - YTD||1.11%|
|Return on Equity - YTD||8.01%|
|Annual Interest Income||$76.2MM|
|Assets and Liabilities|
|Assets||Q1 2016vs Q1 2015||$8.12B$5.86B|
|Loans||Q1 2016vs Q1 2015||$5.83B$4.01B|
|Deposits||Q1 2016vs Q1 2015||$6.44B$4.95B|
|Equity Capital||Q1 2016vs Q1 2015||$1.12B$799.2MM|
|Loan Loss Allowance||Q1 2016vs Q1 2015||$42.9MM$42.3MM|
|Unbacked Noncurrent Loans||Q1 2016vs Q1 2015||$41.4MM$30.0MM|
|Real Estate Owned||Q1 2016vs Q1 2015||$31.9MM$27.4MM|
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
|APY||MIN||MAX||ACCOUNT NAME||VIEW DETAILS|
|OTHER TIERS: 0.03% → Up to $25k|