Renasant Bank is headquartered in Tupelo and is the 4th largest bank in the state of Mississippi. It is also the 120th largest bank in the nation. It was established in 1904 and as of June of 2019, it had grown to 2,456 employees at 169 locations. Renasant Bank has an A+ health rating.
I have been with Renasant for almost 3 years, and could not be happier with this bank. The branch I visit is very friendly, and in the few times I've had to call - the phone line reps have been nice as well. I am picky on my banks - I've been with just about every large bank we have in my area and I never liked any of them. I moved to Renasant because we only had two in town, I thought I might have more of a small town feel and I'd be more important when I walked in the bank than BOA, and I was right.
I've never had my bank card frozen like one review on here, and I've always had access to my funds. I have only ever had one issue that was declined, which was when the merchant ran it through twice for the same amount, immediately after each other and the bank declined it considering it a duplicate sale. It worked fine just a few minutes later.
One thing I love about Renasant is if you do happen to mess up and overdraft your account (because it CAN happen, I don't care who you are.), they give you until the end of the business day to put money in your account. I woke up one morning and something had gone through I had completely screwed up and forgotten about. I called the bank because there was no OD fee yet, even though I was clearly negative. They explained they would not post that yet - I had until 4:00 pm to make a deposit if I wished, to avoid any OD fees.
If you visit a branch, you will find customer service decent. But, who visits branches anymore when you can do everything in the comfort of your own home. Their online experience is awful. I am a web developer and have made several suggestions to them. It is not user friendly!! I have 6 accounts with them and although it is going to be a pain to move everything around, I'd rather go with a bank where the customer's needs come first.
I decided to join Renasant and get a checking account after having a loan through them. I was having issues all the time so I decided to close my account, however, after a month of it being closed, it was mysteriously reopened because I had forgotten to change ONE draft account, thus, I was charged an overdraft fee. I tried to call and get it taken care of but they wouldn't do it all. Customer services was rude and kept blaming me, which yes I should have changed the account over in the first place, but being rude about it is not the way to handle it.
|FDIC Certificate #||12437|
|Return on Assets - YTD||1.52%|
|Return on Equity - YTD||8.57%|
|Annual Interest Income||$274.9MM|
|Assets and Liabilities|
|Assets||Q2 2019vs Q2 2018||$12.88B$10.53B|
|Loans||Q2 2019vs Q2 2018||$9.47B$7.97B|
|Deposits||Q2 2019vs Q2 2018||$10.22B$8.46B|
|Equity Capital||Q2 2019vs Q2 2018||$2.33B$1.66B|
|Loan Loss Allowance||Q2 2019vs Q2 2018||$50.1MM$47.4MM|
|Unbacked Noncurrent Loans||Q2 2019vs Q2 2018||$29.5MM$19.0MM|
|Real Estate Owned||Q2 2019vs Q2 2018||$8.7MM$13.7MM|
Sorry, we do not have rate data for Renasant Bank.