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Overview / Commentary
800-680-1601
209 Troy Street
Tupelo, MS 38801

Renasant Bank is headquartered in Tupelo and is the 4th largest bank in the state of Mississippi. It is also the 121st largest bank in the nation. It was established in 1904 and as of September of 2017, it had grown to 2,102 employees at 156 locations. Renasant Bank has an A+ health rating.

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Excellent Bank!

Posted by: Anonymous | Jun 22, 2012

I have been with Renasant for almost 3 years, and could not be happier with this bank. The branch I visit is very friendly, and in the few times I've had to call - the phone line reps have been nice as well. I am picky on my banks - I've been with just about every large bank we have in my area and I never liked any of them. I moved to Renasant because we only had two in town, I thought I might have more of a small town feel and I'd be more important when I walked in the bank than BOA, and I was right.

I've never had my bank card frozen like one review on here, and I've always had access to my funds. I have only ever had one issue that was declined, which was when the merchant ran it through twice for the same amount, immediately after each other and the bank declined it considering it a duplicate sale. It worked fine just a few minutes later.

One thing I love about Renasant is if you do happen to mess up and overdraft your account (because it CAN happen, I don't care who you are.), they give you until the end of the business day to put money in your account. I woke up one morning and something had gone through I had completely screwed up and forgotten about. I called the bank because there was no OD fee yet, even though I was clearly negative. They explained they would not post that yet - I had until 4:00 pm to make a deposit if I wished, to avoid any OD fees.

Small Banks - The Pluses and Minuses

Posted by: Blazeonal | Dec 13, 2017

Renasant Bank is very friendly, customer service wise, but lacks technology to be competitive with the big banks. They always seem to be one step behind.

WORST BANK EVER. DO NOT BANK HERE

THIS THE WORST BANK I HAVE EVER DEALT WITH, MY ACCOUNT WAS FRAUDENTLY USED. I submitted a dispute and I was told I have to wait 20 DAYS FOR A PROVISIONAL CREDIT. THE REPRESANTAIVE BY THE NAME OF JENNIFER IN THE DISPUTE DEPARTMENT BASICALLY TOLD ME I WAS A LIAR AND PRECEDED TO HANG UP THE PHONE IN MY FACE WHEN I ASKED TO SPEAK WITH A MANAGER. I WILL BE CONTACTING THE BBB . DO NOT TRUST THIS BANK , DO NOT PUT YOUR MONEY IN THIS BANK. YOU ARE NOT PROTECTED AND THEY HAVE SUCH RUDE CUSTOMER SERIVCE.

Horrible Customer Service Over The Phone

Posted by: st7393 | Sep 13, 2016

I have had trouble on my check account and called the customer service. The call was for my mother who does not speak English. I'm being her son and would like to translate it for her. The lady on the phone want to verify it by wanting to speak to my mother. So, I placed a three line calls but the lady does not want too over a third party line. The last time the customer service allowed me to do that. What happened this time? The lady on the phone gave me a mean tone like I dont know what I'm saying.
Anyways, we are going to switch bank

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Health
A+

Health Grade Components

Overall
FDIC Certificate #12437
Year Established1904
Employees2102
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD1.18%
Return on Equity - YTD7.72%
Annual Interest Income$270.1MM
Assets and Liabilities
AssetsQ3 2017vs Q3 2016$10.30B$8.52B
LoansQ3 2017vs Q3 2016$7.61B$6.25B
DepositsQ3 2017vs Q3 2016$8.19B$6.92B
Equity CapitalQ3 2017vs Q3 2016$1.61B$1.21B
Loan Loss AllowanceQ3 2017vs Q3 2016$44.5MM$45.9MM
Unbacked Noncurrent LoansQ3 2017vs Q3 2016$24.3MM$39.7MM
Real Estate OwnedQ3 2017vs Q3 2016$17.8MM$25.4MM
Rates
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Renasant Bank Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.10%*$25k*-Rewards Checking
OTHER TIERS: 0.03% Up to $25k
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