Don’t do business with this credit union. They continue to report to the credit bureau incorrectly. I’ve spent 2 years trying to correct this issue and filed complaints with the better business bureau and FTC to NO AVAIL!!! Piss poor service and workers. I have many accounts with different financial institutions and this was by far the worst experience. Best decision I made years ago was to terminate my membership with Community First Credit Union of FL.
I opened my first account ever at a community first branch here in Jacksonville, Florida. I was 17 years old and had 200 dollars to my name, and they made me feel like I was some corporate executive big wig. Since then I've tried many other banks, I still hold accounts at other banks, but by far my favorite experience is with community first. The employees are top notch, they all know me by name, they expedite me and skip red tape when it's unnecessary, and they always give me advice. If it wasn't for them, I would never have opened up my first savings account. They gave me a great deal where they put 100 dollars in the account for me, and then paid out a 1.35% yearly interest on it. It was because of them I even bothered to care what interest was. I later applied that knowledge when deciding whether or not to sell my properties. I always thought, can I make more on the interest or on the rent? Overall, community first is more than just a bank to me. It honestly feels like a family that cares about me and my financial situation. I trust them completely and I plan to be their customer for the rest of my life.
My community credit union is a wonderful bank that I have been going to since I was a teenager. I opened my first checking and savings account there and to this day, at 35 years of age, I don't have a single complaint. The staff at every branch in my city of Jacksonville is friendly, courteous, and they treat you like a close friend. I know everyone there by name, and anytime I have a question about my account, they bend over backwards to help me. They ask me about my day, they always smile, you get free coffee, they have play areas there, and now they have gone all high tech and revamped all their branches with tablets and other computer devices to make things even more efficient. Recently, they had a program going on to give people that open a new account 25 dollars. I asked them if I could get the 25 dollars since I already had an account and they said sure. I'll never stop banking with these guys as long as I live in Florida, they really make going to the bank a pleasant experience.
I love Community First. They have had excellent customer service over the past 8 years that I have been a member. One time I remember in particular was when my apartment building mistakenly withdrew my rent twice, causing my account to overdraft. Community First waived the overdraft fees, no questions asked. Any time I have a question about a process or a transaction, I can log onto their website and submit a question. I almost always hear back the same day and usually the information is very helpful. Finally, their mobile app is great. I can deposit checks, make transfers, check balances, view the nearest free ATM, you name it. And on top of all of this, I've never had to pay a fee! My checking account is completely free (even earns a tiny amount of interest).
I have been a member of Community First Credit Union for over forty years. During that time it has met my financial needs and has proven to be a trustworthy institution. It has evolved to meet my needs, including mobile banking. I appreciate the role it plays in the local northeast Florida area, particularly the support of local schools. The name is not Community First Federal Credit Union, but Community First Credit Union of Florida. I highly recommend it to anyone who lives or works in northeast Florida.