Terrible customer service! Not to mention I paid my balance off 1 year early because of no internet access to pay your bill and the next day someone in collections called me. When I questioned them on it they hung up on me. So I called back and asked for a supervisor but they laughed at me then transferred me to a voice mail of someone whose mailbox was full. Then it just continued to ring. Also no place to email them to request supervisor contact
What kind of bank in the 21st century, does not have INTERNET access? This bank, (or is it a bank) is flying under the radar, they got to be. I have read the reviews from other consumers, and MOST are not good. And when myself and other consumers say they will not give you your balance so you know where you stand, TRUST me, that is true. The people that do customer service for the most part are good, but not all. What in the world has to be done to get some form of reasonable service out of this.......
Hi. I am a new customer ener bank this month I pay my bill 2 times and it still doesn't show on my bank account I do not understand what kind system and what kind of customer service you have and what kind of Technology you guys have you guys need to update your system and the people can pay the bills online Otherwise the people credits going to be bed I do have a perfect credit score it's perfectly good and probably you guys gonna mess it up my score
I too have a "same as cash" account with them. This is supposed to be true if I pay in full prior to 545 days from Jan 3, 2012. I'll calculate it later but it looks like that is July or August of 2013. I too have not gotten a statement ever from them. I have paid roughly half of the balance due as of now. I too am trying to make contact with them with no success so far. After reading all the other reviews I am afraid to call them or write to them for fear they will demand payment in full for some obscure reason hidden in the fine print that I haven't found yet. I am keeping track of every penny I have paid to them complete with copies of all cancelled checks. (That cost a little extra to get the copies of the checks but under the circumstances, I think it will be worth it.) I signed up with them via "Systems Pavers" who installed a very nice driveway and walkway here. I am going to send "Systems Pavers" a copy of my note here along with copies of all the other posts. I made one other complaint with "RIPOFF Report" and I noticed when I returned home from being out of town for the last two days that there had been 3 phone calls from EnerBank USA. Maybe they read the comments. I don't think System Pavers will want to continue using these guys after my experience to date and all the other postings on here. I will update my story as it progresses. I will be sure to pay off the loan in full prior to 545 days for sure. Best of luck to all.
Legal scan, they never send you a statement with the hope that you forget to pay. using them will cost you money. when you call for a statement update you get K--e on the phone who has the personnality of a toad, not helpful. mailed a check to them on September 22, 2012 and by September 26th they claim they haven't received it, thus incurring additional interest. must have been part of the government bailout rip us off once if they received a bailout and then twice with the double talk in the loans
We had CertoPro paint our home and used a 6-month interest free/payment free program. When the work was completed we sent a check in the following two weeks for the full amount of the loan. About 30 days later EnerBank sends a payment book to the home. My wife called them and they stated that 29.30 in interest had accrued on the loan. They then state that we did not sign up for an interest free payment plan; yet I have documentation that says welcome to the EZpay plan which their own documentation says is 6months interest free.
29.30 is not going to break the bank, but it is the principal of the matter. I can only imagine if they pull this scam on 50% of the people who use their services this amounts to thousands upon thousands of dollars in free money for them and most people may not even bother to waste time on the phone or keep their documentation.
Sadly, they have choosen to rip off someone who does not mind putting hours of work to correct their fraud. I live by the quote, for evil to triumph, good people need do nothing.
I do hope all of you who have issues with this bank will report their business practices with the FTC, the local BBB, contact the contracting agency that uses them, and also file a small claims court complaint to get back any and all money that is due to you.
Fraud has to stop.
We owed $19,000 for the solar installation for our house: two payments of $9,500. My husband paid in full yesterday, a full two months before the account is due. However, a keystroke error was made by an EnerBank employee and the bank deducted $19,500 for the first and $9,500 for the second.
Now we are $10,000 in debt, and there is nothing EnerBank can do except take the $10,000 extra out of our account and let all of our other outstanding bills bounce. Our debit cards are frozen, our savings are frozen, and we have no access to any of our resources.
If anyone else took $10,000 from me it would be called theft. What is wrong with this system that there is nothing they can do even though they know this is a bank error?
Once they have the funds, they say they will refund any overage, but in the meantime, our credit is ruined and there is "nothing we can do." This was totally an employee keystroke error. True story. Their mistake is our problem. It seems to me that with transactions of this size there should be some kind of confirmation process that would catch $10,000 errors.
Horrible company. Do not use them. In my opinion, it is their intent to prevent you from paying the balance in full by the payoff date so that they can get interest from you. They never send a statement and when they do send the letter saying the full payment amount is due within 30 days, they don't even include the amount you owe! It's crazy to me that they are so horrible at keeping you informed. I honestly think that they want you to forget that you owe this money so that they can surprise you at the end and force you to pay the interest. We were foolish enough to not notice the lack of statements or bills, but were lucky enough that we could still pay it off at the end. I have NEVER experience any other credit company that fails to send a single statement to it's customer. Be Warned!
This is a ripoff !! the zero interest plans are not true. The contractor is forced to include the rate in the price of the project. The contractor is charged the fee and they pass it on to you. The current rate is about 18%. Do not use them or any contractor with them. If a contractor does not push customers to them for the "no interest " (really 18%) deals they terminate the relationship with the contractor. Do not use this company unless you want to pay more than it is worth. I want everyone to know.
Enerbank is a real financing company but they will rip you off. Their zero interest deals are a fraud. The contractor has to charge you the interest in the cost of the project. So you pay more for the project than if you would just use your own bank. I was a contractor in their program and they pressured me to push the zero interest deals. They also threaten to pull the program from us if we didn't send them more deals. The real interest rate for the zero interest is almost 18%!! Do not use them. We left the program.