For Internet Bank, providing excellent customer service to remote customer is very important so customer feels comfort to invest money in a bank which is not locally accessible
When I link my Everbank accounts with local bank account to facilitate deposit or withdrawal, external banks made test debit and credit transaction in cent to verify Everbank bank account and Everbank charged me $10 Maintenance Fee for this.
So, I contacted EverBank Customer Service and given justification that you can see that, these were test transaction initiated by external bank to setup Bank to Bank transfer, and customer service representative told me that, Ok as a courtesy we are giving you $10 Fee refund one time...
You may think that, "Good we are done, and $10 Credit should be posted in next 2-3 days", as this is what we expect in US Customer Service, but with Everbank it does not work that way, they expect you to drag your nose for $10 matter.
Even CSR said she is giving $10 credit, I did not see refund credit posted on account for next 10 days so I had to call them total 3 time for $10 refund, on each call, you need to start story from zero with CSR and spend 10 minutes on each call to explain and justify what and why and repeat same thing again on next call.
I thought this is will be just one time experience. but next month, when I made internal transfer between my multiple MMA account (under same ownership), they again charged me same $10 Fee....
and again I had to call me 3 times to explain them that, this is internal transfer between my one Everbank account to my another Everbank account, how can you even charge me for this...
For this same matter again, when CSR confirmed me that, she is giving me one time refund as this was internal transaction, but when I did not see if for long time, From my account, I sent EverBank customer service internal message by using their online messaging system, I described them everything in detail and asked to refund $10 which is pending...
In return response, instead of addressing $10 refund issue, their customer service staff is even asking me to first send them my personal security code in the message, so they can verify my request.... Give me a break !!! Bank staff even asking to you to reveal your personal security code in email communication ? They can easily see that, this message was initiated internally after logging to my online bank account, and all these just hurdle just for refunding $10 matter ???
Security codes are only to verify other side person on the phone, Security codes are not for sending them in the email message, so any CSR who reads or refers communication in the future, can know and can steal person's security code,
This is very common sense for banking industry.....
Finally, I dumped EverBank...Who knows, tomorrow what new fee they will charge me and how many calls I will have to make to deal with them....
There is lot more for them to learn on what is called "Customer Relationship"...
Their intro rate on Money Market Accounts is tolerable; but the account opening process is much more cumbersome than other banks. Online statement delivery is inconsistent, and responses from customer service seem to have been written by cretins. I say "never again".
We made a payment to the mortgage. They claimed they didn't receive it and asked us to make an additional payment. We did it. But rwo months later they cashed out my original payment as well, caused overdraft. we called him multiple times asking for refund. They never sent it to us but kept on lying.
In early 2012, I was informed by Wells Fargo of a new "fee" for some of their account holders. As a Wells Fargo account holder of over 20 years, I was not happy about this fee so I began the dreaded search of finding a new bank. I searched everywhere -- big banks, small banks, credit unions, online banks -- and finally came across Everbank. I used their chat feature on their website and spoke with Dennis. Dennis was very helpful and friendly, explaining all the great features of Everbank. The sign up process is a bit different than most banks, as I was required to mail the paperwork in along with a check. Dennis was kind enough to give me a prepaid label to overnight this with Fedex.
Approximately two days later, my accounts were open and I setup my online access. Since this moment, I have been very pleased with the service that I have received from Everbank. Every phone call has ended in a resolution to a problem. The online banking layout and smartphone app gets the job done. The only thing I would admit that I wasn't pleased with was the fee for online bill pay (unless you maintain a $5,000 daily balance). This is a minor problem, as I don't use online bill pay often.
I am baffled by the other e-mails for Everbank and the problems people have experienced. I have three accounts open with Everbank and have no intention in looking for another bank for a very long time.
If you are currently looking for a new bank, look no further than Everbank. I am sure you will be pleased.
I tried to open an online account, but it won't let me past the "Disclosures" screen. All of the progress boxes are fine, but it won't go forward unless I download Adobe Reader, WHICH I ALREADY HAVE!
I decided to put my money in another bank. After all, if Everbank can't even get the new account process right, imagine how they will do once they have your money!
I'm a new Everbank customer and am finding that every step of the way, there has been a problem. They "hold" money over a certain amount for five business days minimum, even though it was withdrawn from my other bank already. They blame it on the clearing house. Yes, those electrons take a long time to get from my other bank to Everbank. Some of their phone reps are pleasant, but mostly snotty with a "screw you" attitude- "that's the way we do it- you should have read the terms and conditions" as I was told. Everbank truly does suck and I'm profoundly sorry that I ever went through the nightmarish process of opening accounts with them. Beware- they are everything you don't want a bank to be. I will be gone soon.
This bank is so fishy and rediculous. After I submited my application, they asked for extra documents no other bank requires. They expect you to compromise your security by mailing them your social security card!
Cooperating with them is also useless. I just never heard back from them and had to call them. Customer service is unhelpful and condescending. They said they couldn't verify my info, and they just dismissed me without explanation. I never had a problem with any other bank in the past or present. It just shows their sheer stupidity if it's true that their system couldn't verify my identity. Glad I didn't give them the large sum of $ I was going to put in their bank. I'm more than happy to take my business elsewhere. I already conviniently opened an account with another bank, without any of their nonsense.
It was a waste of time to deal with their painful system that froze a few times.
I was excited to see all the positive reviews this bank got on this site. The rates looked good, and they seemed to have all the features I wanted. I went through the entire online application process, filled and signed all the paperwork and sent it in by fax. And nothing happened.
I called to follow up and was told that Everbank has declined to open the account because my company has an affiliate abroad. Duh, I run an export business.
Very disappointed, and would not recommend for international companies. My search continues.
This bank has a problem in it's business ethics as far as backing out of oral contracts and offers and is a detriment to the economic growth in the Jax, Fl. area. I know personally 2 times jobs have been offered and verified and told to give notice to old jobs to then be told after the fact that they were withdrawing because of a reason that turned out to be not even legal. They are slowly adding to the unemployment in Jax by doing this and if I live in a different county and know this, how many people have they actually done this to? I'm not sure if a relative needed the job and they were slow in applying or what. It may be a moral problem but there is no ethics with morals, so.....
I certainly wouldn't feel right trusting them with my money as they treat people that poorly.
I switched from Wells Fargo to EverBank and so far I have been impressed. I filled out my application online, printed it, faxed it in and mailed in my opening deposit. EverBank provided me with a FedEx account number to overnight my check to them. The account was opened in about two days. I setup my online account and accessed both personal and business checking accounts very quickly. I made my first iPhone deposits that night and everything was deposited the next day.
Customer service has been great, something I wasn't used to as a former Wells Fargo customer. I received all the answers I needed and was very pleased with the information. The technology with the bank seems to be very good. The web interface for online banking takes a little getting used to, but after using it for a while now I have become accustomed to it. The EverOne feature is very neat, very similar to Mint.com.
I highly recommend EverBank to anyone in need of a checking account but doesn't have a need of withdrawing cash often or depositing cash. I keep an account with a local bank in case I never need to cash a check or deposit cash (rare) but overall EverBank provides me all that I need.
Be aware that Bill Pay is not free unless you keep an average daily balance of $5,000. I don't need this all that much and when I do I can simply use my local bank. Other than that, no fees whatsoever for my account. Thank you EverBank!
I have used EverBank since 2009, and never had anything than complete satisfaction. Anytime I phone them, they are very responsive, so polite and easy to work with. High interest rates (relatively) on deposits, pre-paid mail-in deposit slips, ATM fee refunds, all add up to a bank that is the polar opposite of the gouging practices of many of the major banks that I shall leave nameless. Add to that, that they are a pleasure to deal with, I highly recommend this bank.
I tried to open an account back in 2008. I finished the on-iine application but had some questions and decided to call them. It appeared they don't have customer service. Nobody picked up the phone. After three attempts I sent them email that I'm cancelling the application.