Customer service has always been very helpful and friendly. Checking and savings have some of the best rates around, as advertised. The mobile app is very convenient, and the website is mostly user friendly. It could be a little more intuitive and visually appealing with the menus. Transactions usually take a day to show up unlike at my other bank where it shows up immediately. Mobile check deposits are approved very quickly, however, much more quickly than almost anywhere else. Free ATMs with a $5,000 balance is a nice feature for those who can keep that much in their account. It was easy to get approved as they don't use Chexsystems and instead require a $1,500 minimum opening deposit. However, once it's open, there's no minimum balance.
Banking in America, 2017 edition: I call Everbank to verify suspicious transactions on my debit card which had caused them to block it. After doing so, they try to interrogate me about my recent large check deposits ($3,000 each) because they are "required to know the nature of the source of my funds by the Patriot Act." They were incredibly vague about what the consequences would be to me for not answering this information, and they sounded more like FBI agents than bank employees who are eager to have my business. Suffice to say, I no longer feel comfortable making large deposits or keeping a large balance with Everbank.
I am just starting out in getting a retirement fund. I went to Everbank, because my parents use them, and I have checking and money market accounts with them. The financial adviser was very friendly, and explained the different retirement products available. She was very clear in her explanations, and I really felt more comfortable with investing my money. I decided to invest in an annuity, so I can pull out some built income soon.
I have not had any issues with Everbank since I began to use them. I actually was in need of a "better" bank than the one I had been working with. It seemed like I had been having nothing but issues with previous bank when I decided to move my money over to Everbank. They make it so much easier to monitor where my money is going, and make it very easy to contact them with any questions. It maybe because of the difficulties I had with my previous bank that make me bias towards good customer service, but it seems Everbank is truly out to help out the customer.
EverBank was recently acquired by financial services giant TIAA, and the new company's legal name is now TIAA, FSB. But EverBank continues to be its own brand, one with fewer than 20 branches, most of them in Florida. If you open an account, expect to do most of your banking online.
Customer service representatives are available 24/7 by phone and during normal business hours on Twitter, which is impressive. EverBank offers mobile apps for iOS and Android devices, but reviews contain several complaints about glitches.
When I lived in Jacksonville, Florida, I banked exclusively with Everbank, primarily because I was a fan of the Jacksonville Jaguars. I had both their Basic Checking and Savings Accounts, which I was perfectly happy with. In the past, most Banks would charge a monthly fee on checking unless I had direct deposit going in, but with Everbank you just have to maintain a regular balance of $25. This was particularly useful for me, as I left my job and didn't have to worry about closing my accounts to avoid fees. The tellers at my local bank were always friendly and pleasant, the branch was very updated and made me feel like I was wealthier than I actual am for banking their. And as far as I could tell, the Savings Account rate was competitive. Pretty much all I could ask for. I've had a lot of bad experiences with larger banks like Wells Fargo and Bank of America, so Everbank was a nice change of pace! If they were close to where I live now, I would absolutely open accounts with them again.
I opened a CD and a money market account for my son at Everbank. The reason I chose Everbank was they offered the highest CD rates in Florida that I could find from a reputable institution. I was very pleased with the rate they offered on a 5-year CD so I chose that one. I think I filled out something online but then needed to complete my application over the phone. I don't remember much about that interaction but I think that's probably a good thing. After setting up the account I downloaded the Everbank app and was able to use it to make some additional deposits. Later, I wanted to set up another account for my newborn but I was not able to do it online. I wish I had been able to submit an online application given that I already had an account established with the bank. So I think technology may be a weakness of theirs. But all in all, the great rates probably offset any inconveniences that stem from the weaker technology.
I have been a customer with everbank for many years and have always been happy with them! Their checking accounts provide high interest with low or no fees. Their introductory interest rates are much better than any normal rates you can find, and they even refund ATM charges you may incur - all of which keeps your total checking costs super low. Plus making mobile deposits and doing everything on-line is easy and efficient. I've had great experiences with their customer service, and definitely feel like overall they are the best choice for checking available. Additionally, everbank offers CDs and other investment instruments such as commodity funds, making it a full-service firm that's easy to work with too. Everbank has always been a trusted partner in my banking experience, and their customer service reps seem to really know their stuff.
I opened an account with Everbank many years ago - probably at least 10 years - and have always been highly satisfied with them overall. The biggest thing they've done for me is add mobile check deposit which is awesome, but even before that I just popped the checks in the mail in their pre-paid envelopes. Super simple! Plus they refund ATM fees if you keep a minimum balance and this is super convenient, not searching for the right machine! Previously you had to mail in the receipts which was a hassle (but worth it!) but now it's all automatic and awesome. I even make some interest on my checking account, and they do offer other financial services. Finally, every customer service interaction I've had with Everbank has been fairly painless and pleasant. One specific problem I had was that when I lived overseas, one of the companies I paid regularly changed their mailing address without notifying me then claimed they were not receiving the checks even though they were being cashed. Customer service at Everbank helped me keep my money! I highly recommend them.
I've been using Everbank for years and have rarely if ever had a problem. Checking is free -- and ATM fees may be refunded automatically (balance minimums may apply). Some other banks may require you to submit transaction receipts but it is automatic with Everbank. In addition to free checking, they offer many services you may not find at other banks including investment opportunities such as precious metals and currency exchange. Checking deposits are done via the app so no need to mail in checks - it is quick and simple. An overall view of your account plus the details of upcoming scheduled transactions allow you to monitor your balance going forward, which is really useful if you keep a lower balance. I've had great experience with their customer service, both via email and voice calls. I will continue to be a customer for years to come.
This bank should change its name to "NeverBank" or "IncompetentBank." I have had an account with EverBank for several years and only keep it open because it is such a pain to re-establish all of the auto-deposits and electronic funds transfer links. We repeatedly receive terrible/incompetent advice. Most recently, I was trying to make a mobile deposit and was locked out after one failed attempt (it is supposed to allow 3 chances). I am now unable to make a deposit for 3 days. Apparently, it is to protect me from people who might wish to make unauthorized deposits to my account. I am more concerned with unauthorized withdrawals. I encourage anyone who reads this review to check reviews from other EverBank customers too. EverBank has a terrible reputation among online banks, and it is entirely justified.
Was told by Customer Service: The prepayment penalty for any CD is 25% of what the total earned interest would have been if the CD had been kept to maturity. For example, a $100,000, 2.0% APY, 5-year CD would earn $10,408 interest over its five years. A prepayment AT ANY TIME PRIOR TO MATURITY would require a 25% penalty of that, or a $2,602 penalty! Wow.
I decided to switch to an internet bank recently. I eventually settled on Everbank and I was quite enamored with the process. The process was simple, an application that was designed to be quick and efficient. I was able to start an account with a direct transfer from a traditional bank. I started with $500 and at the time, Everbank was paying a full 1% on interest, which was much higher than many brick and mortar banks. I never had an issue with customer service, so I never had to contact them for it. Sadly, I had to give it up because I needed the money for moving, so I decided it best to just close the account, but if the need ever arose again, I'd be happy with their services again.
The good:Very good rates, probably the best around.
The BAD: Yikes! Simple things are absolutely horrible! Want to open a CD when you already have one - almost impossible. You need to start the process from scratch if you can figure out how because once you log in, there's no way to do it. Next - want to know what the latest CD rates are when you already have an account? Once you've logged in-they don't show it!!!!
The Ugly - sometimes conflicting or incorrect info from customer service IF your call isn't on hold for about 40 MINUTES!!!!!
Conclusion - is the aggravation worth it for an extra tenth of a percent? Nope, and as they say, Never Bank with EverBank.
Wish I read the reviews before starting with them. I've NEVER saw an organization with over 50% of their customers ratings at 1 star!!!!
For Internet Bank, providing excellent customer service to remote customer is very important so customer feels comfort to invest money in a bank which is not locally accessible
When I link my Everbank accounts with local bank account to facilitate deposit or withdrawal, external banks made test debit and credit transaction in cent to verify Everbank bank account and Everbank charged me $10 Maintenance Fee for this.
So, I contacted EverBank Customer Service and given justification that you can see that, these were test transaction initiated by external bank to setup Bank to Bank transfer, and customer service representative told me that, Ok as a courtesy we are giving you $10 Fee refund one time...
You may think that, "Good we are done, and $10 Credit should be posted in next 2-3 days", as this is what we expect in US Customer Service, but with Everbank it does not work that way, they expect you to drag your nose for $10 matter.
Even CSR said she is giving $10 credit, I did not see refund credit posted on account for next 10 days so I had to call them total 3 time for $10 refund, on each call, you need to start story from zero with CSR and spend 10 minutes on each call to explain and justify what and why and repeat same thing again on next call.
I thought this is will be just one time experience. but next month, when I made internal transfer between my multiple MMA account (under same ownership), they again charged me same $10 Fee....
and again I had to call me 3 times to explain them that, this is internal transfer between my one Everbank account to my another Everbank account, how can you even charge me for this...
For this same matter again, when CSR confirmed me that, she is giving me one time refund as this was internal transaction, but when I did not see if for long time, From my account, I sent EverBank customer service internal message by using their online messaging system, I described them everything in detail and asked to refund $10 which is pending...
In return response, instead of addressing $10 refund issue, their customer service staff is even asking me to first send them my personal security code in the message, so they can verify my request.... Give me a break !!! Bank staff even asking to you to reveal your personal security code in email communication ? They can easily see that, this message was initiated internally after logging to my online bank account, and all these just hurdle just for refunding $10 matter ???
Security codes are only to verify other side person on the phone, Security codes are not for sending them in the email message, so any CSR who reads or refers communication in the future, can know and can steal person's security code,
This is very common sense for banking industry.....
Finally, I dumped EverBank...Who knows, tomorrow what new fee they will charge me and how many calls I will have to make to deal with them....
There is lot more for them to learn on what is called "Customer Relationship"...
Their intro rate on Money Market Accounts is tolerable; but the account opening process is much more cumbersome than other banks. Online statement delivery is inconsistent, and responses from customer service seem to have been written by cretins. I say "never again".
We made a payment to the mortgage. They claimed they didn't receive it and asked us to make an additional payment. We did it. But rwo months later they cashed out my original payment as well, caused overdraft. we called him multiple times asking for refund. They never sent it to us but kept on lying.
In early 2012, I was informed by Wells Fargo of a new "fee" for some of their account holders. As a Wells Fargo account holder of over 20 years, I was not happy about this fee so I began the dreaded search of finding a new bank. I searched everywhere -- big banks, small banks, credit unions, online banks -- and finally came across Everbank. I used their chat feature on their website and spoke with Dennis. Dennis was very helpful and friendly, explaining all the great features of Everbank. The sign up process is a bit different than most banks, as I was required to mail the paperwork in along with a check. Dennis was kind enough to give me a prepaid label to overnight this with Fedex.
Approximately two days later, my accounts were open and I setup my online access. Since this moment, I have been very pleased with the service that I have received from Everbank. Every phone call has ended in a resolution to a problem. The online banking layout and smartphone app gets the job done. The only thing I would admit that I wasn't pleased with was the fee for online bill pay (unless you maintain a $5,000 daily balance). This is a minor problem, as I don't use online bill pay often.
I am baffled by the other e-mails for Everbank and the problems people have experienced. I have three accounts open with Everbank and have no intention in looking for another bank for a very long time.
If you are currently looking for a new bank, look no further than Everbank. I am sure you will be pleased.
I tried to open an online account, but it won't let me past the "Disclosures" screen. All of the progress boxes are fine, but it won't go forward unless I download Adobe Reader, WHICH I ALREADY HAVE!
I decided to put my money in another bank. After all, if Everbank can't even get the new account process right, imagine how they will do once they have your money!
I'm a new Everbank customer and am finding that every step of the way, there has been a problem. They "hold" money over a certain amount for five business days minimum, even though it was withdrawn from my other bank already. They blame it on the clearing house. Yes, those electrons take a long time to get from my other bank to Everbank. Some of their phone reps are pleasant, but mostly snotty with a "screw you" attitude- "that's the way we do it- you should have read the terms and conditions" as I was told. Everbank truly does suck and I'm profoundly sorry that I ever went through the nightmarish process of opening accounts with them. Beware- they are everything you don't want a bank to be. I will be gone soon.
This bank is so fishy and rediculous. After I submited my application, they asked for extra documents no other bank requires. They expect you to compromise your security by mailing them your social security card!
Cooperating with them is also useless. I just never heard back from them and had to call them. Customer service is unhelpful and condescending. They said they couldn't verify my info, and they just dismissed me without explanation. I never had a problem with any other bank in the past or present. It just shows their sheer stupidity if it's true that their system couldn't verify my identity. Glad I didn't give them the large sum of $ I was going to put in their bank. I'm more than happy to take my business elsewhere. I already conviniently opened an account with another bank, without any of their nonsense.
It was a waste of time to deal with their painful system that froze a few times.
I was excited to see all the positive reviews this bank got on this site. The rates looked good, and they seemed to have all the features I wanted. I went through the entire online application process, filled and signed all the paperwork and sent it in by fax. And nothing happened.
I called to follow up and was told that Everbank has declined to open the account because my company has an affiliate abroad. Duh, I run an export business.
Very disappointed, and would not recommend for international companies. My search continues.
This bank has a problem in it's business ethics as far as backing out of oral contracts and offers and is a detriment to the economic growth in the Jax, Fl. area. I know personally 2 times jobs have been offered and verified and told to give notice to old jobs to then be told after the fact that they were withdrawing because of a reason that turned out to be not even legal. They are slowly adding to the unemployment in Jax by doing this and if I live in a different county and know this, how many people have they actually done this to? I'm not sure if a relative needed the job and they were slow in applying or what. It may be a moral problem but there is no ethics with morals, so.....
I certainly wouldn't feel right trusting them with my money as they treat people that poorly.
I switched from Wells Fargo to EverBank and so far I have been impressed. I filled out my application online, printed it, faxed it in and mailed in my opening deposit. EverBank provided me with a FedEx account number to overnight my check to them. The account was opened in about two days. I setup my online account and accessed both personal and business checking accounts very quickly. I made my first iPhone deposits that night and everything was deposited the next day.
Customer service has been great, something I wasn't used to as a former Wells Fargo customer. I received all the answers I needed and was very pleased with the information. The technology with the bank seems to be very good. The web interface for online banking takes a little getting used to, but after using it for a while now I have become accustomed to it. The EverOne feature is very neat, very similar to Mint.com.
I highly recommend EverBank to anyone in need of a checking account but doesn't have a need of withdrawing cash often or depositing cash. I keep an account with a local bank in case I never need to cash a check or deposit cash (rare) but overall EverBank provides me all that I need.
Be aware that Bill Pay is not free unless you keep an average daily balance of $5,000. I don't need this all that much and when I do I can simply use my local bank. Other than that, no fees whatsoever for my account. Thank you EverBank!
I have used EverBank since 2009, and never had anything than complete satisfaction. Anytime I phone them, they are very responsive, so polite and easy to work with. High interest rates (relatively) on deposits, pre-paid mail-in deposit slips, ATM fee refunds, all add up to a bank that is the polar opposite of the gouging practices of many of the major banks that I shall leave nameless. Add to that, that they are a pleasure to deal with, I highly recommend this bank.
I switched to Everbank from Wachovia about 5 years ago, and haven't entered a bank since. Couldn't be happier.
Free checking and savings accounts, easy online access, and I love mailing my checks in (using prepaid envelopes) rather than going to a bank to deposit them.
I've also used ING. Their online interface is slightly more user-friendly, and they make it very easy to set up different accounts for different savings goals. However, you still need a brick and mortar bank to use ING, because they don't accept deposits. Everbank supplies you with pre-paid envelopes to send in your checks.
ING does offer you free ATM withdrawals from select ATM's, which is nice. Everbank only reimburses you if you have $6,000 in your account.
I tried to open an account back in 2008. I finished the on-iine application but had some questions and decided to call them. It appeared they don't have customer service. Nobody picked up the phone. After three attempts I sent them email that I'm cancelling the application.