Their application system has a glitch. It doesn't accept special characters on an ID. It kept saying "please enter a valid id number" and refused to move to next step. Eventually I replaced it w/ space, the system continued but the application was denied.
I opened a savings account here about 4 years ago. This is a great bank with great rates even if you deposit your money into a "passbook" type account. They always seem to pay a little more than regular banks. Sometimes they have a special rate for when you open your account if you deposit it into a time CD. If you don't need your money for a while, this is the way to go. I totally recommend this online bank for your savings. It's easy to access, easy to use, and your money is readily available in case you really need it for some reason. Their website is attractive, it's user friendly, and the rates for their money products can't be beat. What more could you ask for? Also they have a mobile app you can download and use if that's the way you'd rather do your banking, although that's not for me.
I've been a customer of FNBO Direct for seven years now. Year after year they have served me quickly and always put me first as if they were a Federal Credit Union. You get that Credit Union feel from them. Their new app on iOS allows you to deposit checks instantly like most main carriers. Also their security for logging in is intuitive. You'll get comfortable with this bank.
I applied for my FNBO direct account on September 30th. It did not get processed online and it said someone will contact me by phone or email. I received an email asking me to complete my application process - when I logged in, there was nothing for me to complete. I called customer service, they said they have to review it by hand, it will take 48 hrs to see what is missing. Passed 48 hrs no email or phone call. I called customer service back talked to the manager , the manager sent the document again to the department that process this application. I was told I need to fax or mail address proof, I faxed address proof. It has been 2 days since, I called they cannot even confirm if they received my fax yet, let alone the status of the application. Horrible service . Stay away from this bank. I am regretting for even applying here.
I have been banking with FNBO Direct for more than a decade I believe. The bank is not the best for online banks, from my comparison. However, everything about them is tied to their parent company, a company that I previously worked for and have all of my personal accounts through. I have had limited interactions with them - only calling customer support a handful of times. The rates that they offer on savings are not what they used to be and they are rarely worth the extra effort to open an account anymore, but this bank, if you need to have an online only savings account, is on par with others. I have never had a fee from them, so I cannot comment on that. Also, their mobile and web experience falls short of other banks, but is on par with banking in general.
A few years ago, I was frustrated by having such low interest rates at my bank (Wells Fargo). I decided to look at other options by searching the internet. I was very leery about putting my money in an online bank as I had never heard of FNBO Direct. The rates were attractive, but an unknown is still uncomfortable. I tried a little bit of money ($2,000) to test out the process. After a few months, everything seemed legitimate and I have now been using the bank for deposits ever since.
It sort of is a bare bones operation. It's just about transferring your money from your regular bank account to one of the products at FNBO to get that higher interest rate. Of course, one can transfer money out of FNBO (with limits). I have not been impeded by these limits. Lately, other institutions have started beating FNBO's rate, but I don't want to be a rate chaser. For years, FNBO gave me a good rate to park my liquid cash and I am happy with my banking relationship. I do feel a certain disconnect that there is no human face, but perhaps that is just the way the world is going these days. As long as my money is safe and insured and growing, I really can't complain.
I opened a Savings account with FNBO I think in 2010. I did this to have an online savings account which is more difficult to access than a regular bank. I did a lot of research at the time for the best rates. At the time, this bank had the best rate with no minimums. These days there are several other choices. Since I opened the account they have made available more products, such as online checking accounts, which has made it easier to make payments to credit cards and transfer money to my regular accounts. It is helpful, as I often forget about the account and so the money tends to build until I remember I need that extra little cash. I have never run into any issues with customer service or any other experiences with the service. It takes several days to transfer money, but that is one of the reasons to have the account, so that I cannot access the money quickly, so I try to save more.
I grew up with First National (the parent company of FNBO Direct) in my hometown. It was the bank that I had as a kid and then eventually worked at as an intern during college and also for a year after graduation. The FNBO Direct account is a typical savings account - it is nothing special at all. The account is fine, I use it as an emergency savings account, and don't really pull money from it unless I have something I absolutely need money for. The institution is fine - they are the normal bank that has really low rates for savings accounts but also pretty decent customer service. Their online customer service is not as good as other banks, but it is okay. If I could have any online savings account, this is a decent one because it is plain and basic.
I have been using the website www.FNBOdirect.com for more than two years now for an online high-yield savings account. I have not had any problems with my account, deposits, or withdrawals. It has been incredibly easy to link to my checking account at another institution for transfers. Their interest rates are highly competitive with other online savings accounts. All transfers in and out of the account have occurred within two to three days, as stated in their terms. I haven't had to deal with their customer service because of any problems yet. The website at www.fnbodirect.com is easy to maneuver. It is fairly easy to move from the home page to the page to make or check the status of transfers. I have also had no issues when beginning or cancelling any recurring transfers. I have set up recurring transfers into this savings account from my checking account at another institution several times, and I have never had any difficulties. My tax forms have also been easily and fairly quickly accessible through my account on the website when it is a new year and time to begin preparing to file my personal taxes.
FNBO is the first internet banking experience I have ever had. I was not very knowledgeable in setting up a "virtual Banking" account. The set-up of my account was fairly simple. The web page was user friendly and explained the process well. The only difficulty I had was setting up an external transfer. I was able to contact the FNBO technical support department, who then assisted me in setting it up. I found them friendly and explained the process i needed in terms i could understand. They actually stayed on the line while i set it up. I find it convenient to do my banking online. I love the fact that the money is just not "readily available" and i have time to think if i really want to take the money out. I have not needed to contact FNBO for any other issues. Most of the questions i have had were easily found in the Q&A. And again, I have to say my satisfaction is mostly due to the ease of navigating the web site. For someone who was not experienced in doing this type of banking, they made it quite easy for me.
I've had an account with FNBO Direct for over a year, and I'm very pleased with my experience so far. I have a Checking and Savings account, and the best part is that the Checking account earns 0.65% APR and the Savings account earns 0.75%. This is a far better deal than you can get in most non-online non-internet banks. Plus, the access you have to your money is great - you can see it online, any time, and move it around however you want with no fees. And there are no minimum deposits required in order to open an account (other than one dollar, but everyone has one dollar, at least if they're trying to open a bank account). Overall I think these accounts are a great deal for the customer, and because of that, I highly recommend FNBO Direct!
I joined FNBO because I read positive reviews about it and looked up the interest rate on savings accounts. I have had an account with FNBO for about 4 years now and I don't have any remarkable stories about it other than the website is difficult to navigate. I thin it is an average online bank nothing spectacular but setting up an account is fairly easy. Reaching someone from customer support is a hassle you can either email them or try to call the local branch but it takes a while to connect to someone. Overall thoughts about FNBO are that it s an easy enough online bank to sign up with but don't expect exceptional service or high yield interest rates.
I recently applied to open checking account at this Bank. My application was declined without giving any reasons. There was no choice to appeal to this decision. They did not ask me to send document to verify my identity or anything else. It was the worst experience ever. I have account with other online-only bank and never had such experience.
I have very good credit score. I have never been late on credit card payments. I have never paid any fees in any Bank related transactions ( overdraft/return items etc). Don't understand what they look for in applicant.
It appears that this bank is now just a scam to get people to give all personal details. I hope they don't mis-use them.
I wish Government make these online-only banks more accountable and make them give exact reasons why particular application is declined.
I like FNBO for the following reasons:
1) it offers a good cash back card (as competitive as others on the market)
2) free next day ACH transactions
3) simple, but easy to navigate website
4) Offers a decent APY on checking and savings (although this could be better)
5) Long history, and 5 star health record
6) Good customer service