I plan to end my relationship with Truliant. The two day holds they place on my checks are getting old. I have plenty of money in my accounts. The locations are few and the ATMs. are out of service frequently. The phone app and phone deposit app are lacking in quality. Friendly tellers in branches.
I've been a member of Truliant for about 15 years and sing its praises often. Why do people have traditional banks that exist to make a profit off you? Credit unions are better because they don't charge fees for many things and the interest rates are better. I love my credit union so much that even when I moved out of state, I simply continue my banking with them using their app. I can deposit checks, check my balance, transfer funds, and pay bills with a simple tap. I have a free checkings, savings, and rainy day account that takes the change at the end of a transaction and puts it in a special high interest rainy day account. The credit card rates are fantastic as well. Also, I have a CD with a good interest rate for saving money. I can't recommend this enough. Join Truliant and make money. Don't pay a bank to hold your money. After all, it's yours.
New to the area and this credit union seemed reputable, so I opened two accounts with them. But oh quite the contrary. Watch your account(s) activity and balances closely! Truliant FCU experienced a "glitch" or technical issues which withdrew funds excessively and jacked up both the open accounts I had with them. No one ever came to me, I noticed the error myself. And once I notified them of THEIR error, it took several calls, complaint's and days for them to correct! I would not recommend this financial institution to my dog!! #Beware
Over 1 month ago I opened a savings account with a check from an insurance settlement. THEN the indefinite WAITING began.
No statements, no checks, no debit card, no welcome letter....NADA ! Finally, assuming something was wrong I phoned the C.S. number and after refusing the automated runaround a few times(I like to "argue" with voice activated "help"!)
Eventually I got a human who, after requiring me to recite my personal info with great detail over an insecure line, assured me the card and checks will be sent in 1 MORE week, if not than call the bank at once.
Well that day came and went with NOTHING but a "welcome" letter. I phoned again and as usual TFCU required a reciting of full personal info-SS #,dob,acct #, family names etc, etc "for MY security".
As professional banks don't do this I declined and will make the long drive to the branch my 2nd and last time - TO CLOSE MY ACCOUNT.
I have been with Truliant for 7 yrs, I had direct depoist. Well I applied for a payday loan and paid the balance well these people keep trying to get money out of my account. I called Truliant to stop this because they charged me a fee when these people tried to get money out of my account there was no money there. So I called Truliant and told them not to let this go through, first of all they would not stop this because I owe them money, which is the fee for the payday loan not being there.I was told to pay this fee and $20 to close the account. They are full of it and I will never bank with them again and they can take there fees and put it you know where.
I opened an acocunt with Truliant in 2008 as they had a relationship wiht the organization I work with.
They promised several features and benefits via membership, none of which ever materialized.
Within a year of opening my account, they closed the only local branch within 40 miles. In order to see a "banker" I have to drive 45 minutes both ways. This is a horrible inconvenience.
The interest rates at Truliant are horrible, for investment vehicles, loans and simple personal banking. I strongly recommend Coastal FCU as an alternative.
Trulinat customer service is steadily declining. When I opened this account it was a simple call to a local area to connect with a rep. Now hold times when calling in are similar to calling the IRS. The reps are not educated and are borderline hositle. Likely becuase they are making minimum wage or just over.
Since they revamped their online access platform, it is nearly impossible to easily access your accounts. You have to click about 6 times once you land on their homepage to get to the login screen. After you login they have a ridiculous process where they call you with and access code to see your accounts. The time suck is mind numbing. The rep said this is going to be a banking industry standard going forward. I have not been able to find supporting evidence for that claim.
Save yourself the time and the hassle. Bank somewhere else.
I have been a member of Truliant for over 15 years. They used to be terrific. Over the past 5 years they have become terrible. Instead of using profits to lower fees and increase benefits, they instead built a mansion of a main office in Winston-Salem. Customer must walk 75 yards or more to the front door so executives can have there grandiose pool in front. They recently opened membership to anyone and greatly increased customers, but did not increase staff. Expect long lines and slow service and too many fees. I am now searching for another bank. I would not recommend Truliant to anyone.
This bank just got a new system. It is terrible for joint checking accounts. I cannot see any easy payments online that my spouse entered, and vice versa. To managementWe could balance our checkbook before and see all pending payments. I complained to management and they told me their new system is made for an individual, not joint accounts. I am just waiting for my checks to run out, as I am very unhappy. Also, they sent me checks with the wrong information and told me they would resend new checks with the right information and not charge the account for both. Wrong....they charged me for both. Terrible bank and customer service. I should have known when I got this account a few years ago, and a fraud cashed a check through Cary's drive through and they didn't allow someone to cash a check that didn't even have an account with the credit union. It is their policy (that they didn't adhere to) to make any non credit union member come in the bank. I did not get my money back on this. Shady people, and they do not care if you stay a customer our not...
we had opened an account at truliant and we were going to move most of our funds there, from one of the so called "bad" big banks. well both my husband and i work at one of those big banks and they would never do what truliant did. they charged fee after fee just for a checking account until it was charged off and closed.
they never sent a single statement.
i will never do business with them again.