Truliant Federal Credit Union is headquartered in Winston Salem and is the 3rd largest credit union in the state of North Carolina. It is also the 75th largest credit union in the nation. It was established in 1952 and as of December of 2024, it had grown to 902 employees and 340,656 members at 37 locations. Truliant Federal Credit Union has a B+ health rating.
Field of Membership Restrictions
Membership in Truliant Federal Credit Union is open to residents of Georgia, North Carolina, South Carolina, Tennessee, and Virginia by joining the American Consumer Council. Membership is also open to: (1) those who live, work, worship, or attend school in the North Carolina counties of Alamance, Alexander, Alleghany, Cabarrus, Caswell, Catawba, Chatham, Cleveland, Davidson, Davie, Forsyth, Gaston, Guilford, Iredell, Lee, Mecklenburg, Montgomery, Orange, Randolph, Rockingham, Rowan, Stanly, Stokes, Surry, Wilkes, or Yadkin; (2) those who live, work, worship, or attend school in the Virginia counties of Chesterfield, Grayson, Henry, Henrico, Montgomery, Pulaski, Russell, Smyth, Washington, or Wythe; (3) those who live, work, worship, or attend school in Greenville County (South Carolina) or Johnson County (Tennessee); (4) employees of AT&T Company, Blue Rhino Corporation, Corn Products International and more than 1,600 other Select Employer Groups.
See current membership details
Truliant Rate Changes
7 mo (new money) 4.7%APY
17 mo (new money) 4.25%APY
25 mo (new money) 4.1%APY
HYS 4.25%APY
RUN! DONT DO IT!
If I could leave 0 stars I would! I've never had a banking experience worse than with Truliant and they do nothing at all the compensate you or make up for the mistakes. The most you will get is a "I'm sorry that happened.”
1. If you are refinancing a loan- they won’t wire the funds to your current lender. So be prepared to pay double interest for both loans for 2 weeks while your payoff check is being shipped via the lowest possible speed mail possible.
2. To open a loan you must open a savings account as well- they are both connected. My loan was not set up correctly or finished processing correctly, therefore my savings account was not set up correctly. Which brings me to my issue below.
3. After making multiple phone calls and speaking to at least 5 people I will summarize my experience. I have spent no less 3 hours on the phone attempting to rectify the issue above. Because my accounts were not setup correctly, my loan payments from my Truliant savings account to my loan were rejected. I was then cut off from making online payments online and charged returned check fees. Each time I called no one knew what was going on and I was put on hold for 30 minutes at a time. I was told the issue was rectified and it would not be and I would have to call again. I believe the issue has now been resolved but I cannot say for sure and am not hopeful. I requested compensation for their error- I had to spend hours on the phone trying to fix their mistake just to be able to pay my loan. I asked for compensation for my time, I received nothing. Not even a little $25 account credit. I should have been paid the minimum wage for hours on the phone as much as they made me work just to be able to pay my loan. Had I not continued to call and call and call I wouldn’t have been able to make my payments.
4. They close at 5:30 so you’ll most likely have to carve out time during your work day to get assistance.
I wish I never opened my loan with them and as soon as it’s paid off I will be closing my accounts. That is if I don’t just go to another bank and refinance before then.
While they do have good personal loan rates- they definitely make you work for it with the headaches they cause. Worst banking experience I’ve ever had in my life. I feel so uncomfortable having a loan with them and knowing they have something that is tied to my credit score and can harm me due to their mistakes and negligence.
Data as of Q4 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 7840 |
| Year Chartered | 1952 |
| Employees | 902 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.44% |
| Return on Equity - YTD | 6.11% |
| Annual Interest Income | $338.9MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2024vs Q4 2023 | $5.22B$5.17B |
| Loans | Q4 2024vs Q4 2023 | $4.23B$3.91B |
| Deposits | Q4 2024vs Q4 2023 | $4.52B$4.46B |
| Equity Capital | Q4 2024vs Q4 2023 | $378.6MM$341.3MM |
| Loan Loss Allowance | Q4 2024vs Q4 2023 | $64MM$45.8MM |
| Unbacked Noncurrent Loans | Q4 2024vs Q4 2023 | $42.4MM$31.1MM |
| Real Estate Owned | Q4 2024vs Q4 2023 | $0$0 |
