Featured Savings Rates
Featured Accounts

Salem Five Direct

Popular Accounts at this Bank

APYACCOUNT TYPEACCOUNT NAME
1.25%SavingseOne Savings - New Money Only
2.00%3-year CD36 Month eCD Special
1.50%18-month CD18 Month eCD Special

Overview / Commentary
800-850-5000
71 Washington Street
Salem, MA 01970

Salem Five Direct is an online division of Salem Five Cents Savings Bank, an innovative bank located in Salem, Massachusetts with over 150 years of banking experience. On the Salem Five Direct website you will find unique bank product offerings developed exclusively for clients seeking to conduct business on the internet. These offers will not be available through the Salem Five branch network and will change from time to time. The Salem Five Direct mission is to offer unprecedented value to our direct banking customers through exclusive product features at highly competitive prices.

Related Posts

Salem Five Direct's eOne Savings 1.25% APY Guaranteed To 7/1/18 - 5/17/2017

Salem Five Direct has raised the rate on its eOne Savings (1.25% APY), with a rate guarantee through July 1, 2018. Available to new eOne Savings customers only.

2.00% APY CD Special - 5/17/2017

Salem Five Direct is posting a 2% 36-month CD special as of today.

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Excellent Bank

Posted by: Tee | Mar 17, 2015

Easy and fast opening of savings account earning 1.10% on a existing account...I am highly impressed with there customer service. Please mail in your signature card as soon as possible on your new account they put a hold on the entire balance until its received...No Complaints to date and I am the hardest to satisfy...A+

Eone Savings APR .65% For EXISTING CUSTOMERS

Posted by: tmdeee | Oct 20, 2014

It has been down to .65% for about a year now. When I opened this account about 4 years ago they guaranteed the advertised rate for a certain amount of time. Now all I find on their website is this quote: "The rate may change after the account is opened." I talked to a customer rep who said the rate is subject to change on Tuesday of each week, but rarely changes. Still couldn't get a straight answer as to when the 1.00% would change for newer accounts.

As far as transfer/ACH out: The $3 charge is only if the transfer is initiated at Salem Five as a transfer OUT. Three ways to get money out of eOne Savings with NO FEES: 1) Initiate a transfer at the account you want the money to go to. 2) Open an eOne checking account when you open an eOne Savings account -only $100 minimum to open, no minimum to maintain, no fees and some free checks plus .25% interest- transfer whatever amount you want to withdraw to checking and use bill pay which also has no fees and usually ends up being an ACH anyway depending on who you are paying, or 3) write yourself or whoever a paper check. I have had good customer service with them although they sometimes don't answer emails promptly.

Existing Customer Rate Is .6% APY.

Posted by: Sperry8 | Jan 20, 2014

I spoke with the bank as a current customer and they will not honor the higher promo rate (currently .9%) for existing customers. Further they will not honor the .9% rate for new money from existing customers. Apparently existing customers new money is less valuable than a new customers new money. Hmmmmmm.

Superb Service, Great Products, Customer Since 2007

I've had an eOne Checking account since July 2007, and an eOne Savings acocunt since January 2012. I can understand the complaints that other people on this site have had with ACH deposits *initiated from SalemFive* (the fee does not apply if the other bank initiated the deposit) and restrictions with very large sums of money (but if you have over $25,000 available to invest, why are you putting it in a standard savings account?).

However, I have definitely had polar opposite experiences with their customer service compared to what other reviewers seem to be saying. I've had to call them for at least a dozen various reasons (inform of travel, fix a failed ACH transfer, inquire to a returned bill pay, etc.), and every time, I've gotten a live, native-English speaking, intelligent human within 30 seconds (they have a one-level phone tree). They've answered my question or fixed the problem almost immediately each time. The worst situation I had was where a large transfer from my external mutual fund account failed to show up in my checking account. SalemFive got me and my mutual fund company on a three-way conference call. I'm still not entirely clear what went wrong, but they fixed the problem and the money showed up in my checking account an hour later, while both companies offered to pay the late fee for my then-late tuition bill for me.

The products they offer have been perfect for me. I've never encountered any service charge from them, and they refund all ATM fees, including from international ATMs, for up to $15 in fees per month. I've never lived near any of their physical branches, but I feel completely free to go to any ATM I run into. Their bill pay is quick and free (offering a regular and expedited - 1-2 day delivery - delivery speed). I don't use the debit card much, but that gives small rewards for using it. There are no minimums to maintain, no minimum number of debit card transactions, and no monthly fees. They don't have the best interest rates out there, but they have been consistently in the top 20 or so (as listed on this website) on both the checking and savings accounts.

The biggest difficulty I've had with my accounts is related to finding ways to deposit money into the account. They accept NYCE Shared Deposit, but there aren't many of those ATMs around, even in NYC. They do send you free postage-paid deposit envelopes (with a nice and obscure "Service Center" address), but mailing deposits is still a pain.

Overall though - I've had a fantastic experience with this bank, and have recommended them to many of my friends. No fees, great products, and superb customer service seems hard to beat to me. Plus, they're a small bank so they get you away from the BoA and other corporate behemoths.

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Health

Health Grade Components

Overall
FDIC Certificate #23296
Year Established1855
Employees561
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD0.79%
Return on Equity - YTD7.49%
Annual Interest Income$135.5MM
Assets and Liabilities
AssetsQ4 2016vs Q4 2015$4.12B$3.84B
LoansQ4 2016vs Q4 2015$2.98B$2.70B
DepositsQ4 2016vs Q4 2015$3.09B$2.80B
Equity CapitalQ4 2016vs Q4 2015$435.6MM$404.3MM
Loan Loss AllowanceQ4 2016vs Q4 2015$24.6MM$22.3MM
Unbacked Noncurrent LoansQ4 2016vs Q4 2015$14.7MM$17.9MM
Real Estate OwnedQ4 2016vs Q4 2015$2.0MM$3.9MM
  User-submitted Promotions & Notices

This section lists recent deals, promotions and rate changes submitted by our community within the past 90 days. Always verify official rates and promotions with the bank or credit union.

2.00% APY CD Special

ChasR   |  
Salem Five Direct is posting a 2% 36-month CD special as of today.

Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Salem Five Direct Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.25%*-$500keOne Savings - New Money Only
OTHER TIERS: 0.05% $500k+

Salem Five Direct Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.25%-$1meOne Checking

Salem Five Direct CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.00%$10k$500k36 Month eCD Special
1.75%$10k-48 Month eCD Special
1.50%$10k-18 Month eCD Special
1.30%$10k-30 Month eCD Special
Locations

Salem Five Direct is an Internet only bank and does not have branch locations. Its headquarters is located at 71 Washington Street - Salem, MA 01970