Salem Five Direct
Salem Five Direct is an online division of Salem Five Cents Savings Bank, an innovative bank located in Salem, Massachusetts with over 150 years of banking experience. On the Salem Five Direct website you will find unique bank product offerings developed exclusively for clients seeking to conduct business on the internet. These offers will not be available through the Salem Five branch network and will change from time to time. The Salem Five Direct mission is to offer unprecedented value to our direct banking customers through exclusive product features at highly competitive prices.
Related Posts
8/7 - Salem Five Direct Rate Drop From 2.51 To 2.35
6/3 - Salem Five Direct Boosts eOne Savings Rate To 2.51% APY
6/1 - Eone Savings, 2.51% APY
1/9 - Salem Five Direct Ups eOne Savings Rate To 2.30% APY
1/8 - Rate Increase To 2.30% On Savings
7/3 - Salem Five Direct Eone Savings 2.05% APY* New Customers Only
6/21 - Salem Five Direct Ups 36-Month eCD Rate
3/12 - Salem Five Direct Ups eOne Savings APY
3/9 - 1.85% On New Eone Savings Accounts
8/18/17 - Salem Five Direct Offers New eOne Savings Account
5/17/17 - Salem Five Direct's eOne Savings Rate Guaranteed To 7/1/18
5/17/17 - 2.00% APY CD Special
3/5/16 - Salem Five Direct Features eOne Savings Rate Guarantee
1/28/16 - Salem Five Direct eOne Savings 1.10%
9/2/15 - Salem Five Direct Offers Two eCD Specials
5/28/15 - Savings Rate Cut To 1.00%
3/12/15 - Salem Five Direct Savings Account Rate Hike
1/14/15 - Salem Five Direct Increases Savings Account Rate - New Rate Guaranteed Until July
4/23/14 - Higher 2-Year CD Rate at Salem Five Direct
7/12/13 - New 5-Year CD Special at Salem Five Direct
7/11/13 - Salem Five 5-Year Ecd
5/22/13 - New CD Specials with Top Rates at Salem Five Direct
2/18/13 - Salem Five Direct Lowers Savings Account Promo Rate
11/7/12 - Salem Five Direct Increases Savings Account Promo Rate
10/17/12 - Higher 30-Month CD Special Rate at Salem Five Direct
10/1/12 - Higher 18-Month CD Special Rate at Salem Five Direct
8/29/12 - Salem Five Direct's New Savings Account & CD Promotions
6/6/12 - Salem Five Direct Eone Online Rates Are Deceptive
5/30/12 - $100 VISA Rewards Card Checking Bonus at Salem Five Direct
2/1/12 - Another Salem Five Direct Savings Account Promotion - Available Nationwide
10/26/11 - eOne Savings Account Rate Falls
4/15/11 - Salem Five Direct Savings Account Promotion - Available Nationwide
1/13/10 - Salem Five Direct's Checking Account Update and Its New Online Savings Account
7/16/09 - Salem Five Direct Slashes eOne Rates
4/15/09 - Salem Five Direct's New eOne Checking Account - Rates up to 5.30% with a 6.10% 60-Day Promo and a $25 Bonus
6/12/07 - Update on Salem Five Direct's Checking Account
Working To Keep Good Customers
They worked with me to keep account with them.
I was quite pleased with customer service.
Great Rates Despite Some Quirks
I figure I can address a lot of the issues and complaints I've seen in reviews based on my own personal experience with Salem Five Direct. I've experienced some of these issues first-hand and can shed some real experience versus speculation.
First thing's first- the rates. The rates are solid. I was a long-time Ally customer, but the promotional rate is what attracted me to the bank. I started at around 1.5% I believe and currently I'm at the 2.05% rate. I have never experienced a reduction in rate based on a bait and switch tactic as others have described. May have happened to others, hasn't happened to me through about 3 rate increases.
Rate Increases- this is another thing. Most online banks simply give you the rate increase. Salem is different. They cite these are promotional rates, but every time I've contacted customer service, they give me the new higher rate. Annoying that they don't automatically give you the rate? Sure. Understandably, they like to highlight these as promotional rates, so as a customer, I understand. Getting the increase is as simple as logging in, and chatting w/ customer service.
Account Setup- One of the more tedious processes. Took somewhere around 7 or so days for me to get this set up. They have a bunch of verification processes and you have to follow the right steps before being able to get mobile access to the app, but if you follow the steps, you'll be set up fine. I do think this could be more streamlined, but they're a small brick and mortar bank based our of the Boston area, so they don't have as many resources as the big banks out there. With that said, customer service has always been helpful.
Paper Statement Fee- Yes, this exists. Your account is automatically set up with it. There is a charge- I believe $2.95. I didn't notice it until it came on my statement. I saw it, I contacted customer service, they removed the fees and showed me how to opt out. Easy. It was annoying that it was the default, and I don't think that should be the case, but they were helpful in solving the issue for me.
ACH Limits- Some have cited limits on ACH transfers. This is universal across the board. You run into this transferring via ACH to other bank accounts. There are very few banks with unlimited funds. If you want to close your account, it will be tricky to transfer bulk funds. This may not be the best account if you need significant liquid funds. HOWEVER, there is a workaround. I ran into this before, but the easy way to navigate this (if you're not in a rush for instant funds), is to use a piggyback eOne Checking account. You can transfer unlimited funds between the Salem Savings and Checking account instantly, and write yourself a check to transfer via digital check deposit to other accounts. Yes, you'll have to wait for the check to clear with your other financial institution, but this is how I've navigated transferring larger sums. Works for my needs, may or may not work for yours.
Mobile App- It does what I need it to do. I can deposit checks, I can initiate transfers, etc. It's not the benchmark in banking apps, but it works.
Transfer Speed- Not the quickest. My other banks have them beat. Typically I see funds enter my account around 48-72 hours on business days. Again, not a big deal for me.
Customer Service- Although I've gone through these headaches, customer service has been great with helping me navigate it. From setting up the free checking account to help with fund transfer, being patient with me while I asked about the initial mobile setup process, and waiving the paper fee for me, they've always been great about it. They don't make the rules, but they've helped me navigate the quirks.
Sure, there are aspects of my experience that can certainly be improved, but as long as you navigate accordingly, I've always emerged a happy customer. The only real gripe I have is that the best rate is not automatically applied to my account, but again, they always accommodate my requests.
Hopefully this gives an unbiased perspective based on my own experience.
Nothing But Trouble
We signed up with them because we wanted a completely online bank that we could setup multiple accounts easily.
Getting accounts setup was fairly easy but it's been nothing but problems since.
If you want to use billpay be prepared for lots of downtime and at the same time the customer service is terrible.
I recommend staying away.
Salem Is Not Ready Yet To Dip Into The Relm Of Internet Banking
I always like to make a quick phone call to a prospective bank's customer service staff before jumping tor the highest interest rate. Most times there is a reason, a necessity for offering those rates. Based on my conversation Salem I believe is going through growing pains and the CS rep, Allison is overwhelmed with the response. She left me with the impression that she really would rather I take my business elsewhere. She was honest in admitting that they have been modifying some of there procedures and especially ornery fees because of complaints, (ie.the $3 ACH external transfer fee for each transaction). But I've dealt with the lengthy and unnecessary application process with other banks where you must provide superfluous documents and information, and then wait.. Hopefully they will get it right some day, hire more people and streamline their system. i wish them the best. For now the extra point 15 percent is by far not worth the anxiety of dealing with banks like this. There are currently fair to good internet banks offering 1.7% on money markets.
Data as of Q4 2020
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 23296 |
| Year Established | 1855 |
| Employees | 612 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.21% |
| Return on Equity - YTD | 11.28% |
| Annual Interest Income | $173.7MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2020vs Q4 2019 | $5.64B$5.16B |
| Loans | Q4 2020vs Q4 2019 | $4.14B$3.97B |
| Deposits | Q4 2020vs Q4 2019 | $4.18B$3.94B |
| Equity Capital | Q4 2020vs Q4 2019 | $618.3MM$570.1MM |
| Loan Loss Allowance | Q4 2020vs Q4 2019 | $52.2MM$40.8MM |
| Unbacked Noncurrent Loans | Q4 2020vs Q4 2019 | $21.5MM$17.9MM |
| Real Estate Owned | Q4 2020vs Q4 2019 | $0$740.00K |