Sandy Spring Bank is headquartered in Olney and is the 2nd largest bank in the state of Maryland. It is also the 155th largest bank in the nation. It was established in 1900 and as of December of 2019, it had grown to 932 employees at 57 locations. Sandy Spring Bank has an A+ health rating.
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I Love This Bank
I have been with Sandy spring Bank for several years. I have never had a problem, the people who work there are helpful, curtius, and always cheerful. I have both my grandchildrens account there, and we all trust, admire and depend on them. This ( sandy spring bank) is the BEST bank I have ever done bussiness with any where!! If you want a bank you can trust and feel apart of, this is it. They make you feel like family.
Tyrannical Customer Service
The clerk at the Reston branch behaved like a man-hating tyrant. Despite multiple evidence of proof of identity she refused to recognize my ownership of an account and help me login online. She demanded IRS forms be retrieved! No, really. Arguing and providing even more ID made no difference. Fortunately, the central bank management in Maryland accepted my ID proof over the phone and helped me.
I've never in my life been subjected to such grilling and arbitrary nastiness. I could tell she liked it. She actually giggled on the phone just before I hung up.
Terrible Customer Service
The only account I have at Sandy Spring is a Health Savings Account through my company. I don't access the account often, but when I have attempted to log-in on their website, I can find no way to do so. Sure, someone will eventually talk you through it over the phone -- if you call during regular business hours -- but the idea of making web banking difficult for your customers strikes me as negligent at best, and plain stupid at worst. I've called and written asking them to address this easy-to-fix deficiency, with zero result. This may seem trivial, and it is, but it's an indication of how Sandy Springs Bank treats customers. Be warned.
Worst Bank In Maryland
I have been with this bank for over 20 years with 3 different accounts. Every year they get worse, when other banks are getting better with hours and services. The bank hours are so bad I can only make the drive thru one day a week. Online service is just not up to par for 2013 and the staff are the ruddiest people they can find. Last year one of the employees either stole or sold my debit card that never got to me and stole 15K and had to fight tooth and to put it back the money in my account for over a week, they could have cared less.
The last straw to me finally changing banks was trying to cash a check and the Manager at the Aspen Hill Branch gave me such a hard time and wasted 30 minutes just trying to cash a check and wouldn't do it because it was a business check. She made me get out of my car and go to the ATM. I should thank her because that got my lazy butt in gear and change to a real bank, one that has hours and services like taking a photo of my check to cash. If you want hassles, high fees and bad hours this bank is for you.
Data as of Q4 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 4865 |
| Year Established | 1900 |
| Employees | 932 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.42% |
| Return on Equity - YTD | 10.53% |
| Annual Interest Income | $347.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $8.62B$8.23B |
| Loans | Q4 2019vs Q4 2018 | $6.70B$6.54B |
| Deposits | Q4 2019vs Q4 2018 | $6.53B$5.94B |
| Equity Capital | Q4 2019vs Q4 2018 | $1.24B$1.07B |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $56.1MM$53.5MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $45.9MM$52.6MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $1.5MM$1.6MM |
