Overview / Commentary
302-654-5182
824 North Market Street, Suite 100
Wilmington, DE 19801

Santander Bank, N.A is headquartered in Wilmington and is the 5th largest bank in the state of Delaware. It is also the 36th largest bank in the nation. It was established in 1907 and as of December of 2018, it had grown to 9,739 employees at 631 locations. Santander Bank, N.A's money market rates are 5X the national average, and it has an A health rating.

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Why a check was not cashed.

I called the main office of my bank. I had a check that was not cashed . The customer representative was a very pleasant woman. She did a lot of research and looked into why this check was not cashed. She informed me to call the place where I wrote the check out to. She said that they will probably have the reason why they are not cashing it. So I did as she asked and called the company that I wrote the check out to. Sure enough they were not going to cash it and they were in the process of sending it back to me. They informed me that the amount of the check was incorrect. So I had a good experience with my customer representative at the bank, because she gave me the correct information, and I got everything taken care of.

Convenient Locations

Posted by: user69 | Apr 23, 2011

I've been with this bank for the past seven (7) years, with a few different accounts. I have never run into any problems with them, even through the inevitable changes that all banks tend to make to their policies. If anything they were a little too proactive in letting its members know of changes that were occurring and explaining what to expect. Their customer service has always been friendly and helpful. I always enjoy my experience when I do have to venture inside of the actual bank. In my area there are a good amount of branch buildings as well as ATMs in every CVS, which is a plus if I need cash quick. I would definitely recommend this bank to anyone.

Have To Keep Opening New Accounts To Get Advertised Rate

They will give you advertised rate . It will decrease within six months. When you notice rate has decreased ( They hope you will not notice) you call the service center. Service center can not give advertised rate. You go to branch. Branch manager will close your account and open new one to give you advertised rate again.You have to repeat it every few months.

The Worst Bank Ever

Posted by: Eugenio | Mar 10, 2019

I've had issues with this bank and the worsted is their customer services reps don't help and makes me feel like they don't want to help. My 1st issue was last year when I signed to an online health company who charge automatically every month. I wasn't satisfied with the service and ate the 1st charge but when I called the bank to block future transaction they would not do it. I called the company to try and cancel the service and was never able to speak to someone. When I did they gave me the run around that they couldn't find my account. But to charge me every month they could? Because the bank would not help I ended up pretending to have lost my card and getting a new re-issued...

I am now dealing with an issue on a loan check I took to pay my Bill's. The check was under my wife 's name she signed it and I deposited it. They wanted her to come to the bank and sign an affidavit but they wouldn't accept her IDs. The same id's she uses to cash her checks. The bank ended freezing my account for over a month and upon my request a month earlier to send the check back to the sender or give back to me they finally took the money out of the account. This was 3 weeks ago. I checked to see if the check was sent back and now they see they send the check back in 30 to 90 days... that is unbelievable... meanwhile I have Bill's that need to be paid and already owe over $600 on the loan check I took. And Santander doesn't care. Needless to say once this is all cleared up I will be leaving this bank. I suggest those looking for a bank keep looking. Simply the worst and uncaring customer service.

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Health

Health Grade Components

Overall
FDIC Certificate #29950
Year Established1907
Employees9739
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.53%
Return on Equity - YTD2.95%
Annual Interest Income$2.54B
Assets and Liabilities
AssetsQ4 2018vs Q4 2017$77.24B$74.45B
LoansQ4 2018vs Q4 2017$51.15B$47.59B
DepositsQ4 2018vs Q4 2017$57.03B$56.89B
Equity CapitalQ4 2018vs Q4 2017$13.41B$13.52B
Loan Loss AllowanceQ4 2018vs Q4 2017$545.8MM$545.6MM
Unbacked Noncurrent LoansQ4 2018vs Q4 2017$502.2MM$616.1MM
Real Estate OwnedQ4 2018vs Q4 2017$26.6MM$24.2MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not Santander Bank, N.A; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

Santander Bank, N.A Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.03%--Santander Savings Account

Santander Bank, N.A Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.00%*$10k*-Money Market Savings 6 Month Intro Rate - New Money Only
OTHER TIERS: 0.30% $1 - $10k
2.00%*$10k*-Premier Plus Money Market Savings 6 Month Intro Rate - New Money Only
OTHER TIERS: 0.30% $1 - $10k
1.70%*$100k*-Money Market Savings - New Money Only
OTHER TIERS: 0.25% $1 - $10k | 1.55% $10k - $50k | 1.60% $50k - $100k
1.70%*$100k*-Premier Plus Money Market Savings - New Money Only
OTHER TIERS: 0.25% $1 - $10k | 1.55% $10k - $50k | 1.60% $50k - $100k

Santander Bank, N.A Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.01%--Santander Premier Plus Checking

Santander Bank, N.A CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.65%$500-18 Month Relationship CD
2.40%$500-12 Month Relationship CD
2.35%$500-9 Month Relationship CD
Locations

Availability



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