Santander Bank, N.A


Overview / Commentary
302-654-5182
824 North Market Street, Suite 100
Wilmington, DE 19801

Santander Bank, N.A is headquartered in Wilmington and is the 4th largest bank in the state of Delaware. It is also the 35th largest bank in the nation. It was established in 1907 and as of June of 2019, it had grown to 9,897 employees at 614 locations. Santander Bank, N.A has an A health rating.

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Why a check was not cashed.

I called the main office of my bank. I had a check that was not cashed . The customer representative was a very pleasant woman. She did a lot of research and looked into why this check was not cashed. She informed me to call the place where I wrote the check out to. She said that they will probably have the reason why they are not cashing it. So I did as she asked and called the company that I wrote the check out to. Sure enough they were not going to cash it and they were in the process of sending it back to me. They informed me that the amount of the check was incorrect. So I had a good experience with my customer representative at the bank, because she gave me the correct information, and I got everything taken care of.

Convenient Locations

Posted by: user69 | Apr 23, 2011

I've been with this bank for the past seven (7) years, with a few different accounts. I have never run into any problems with them, even through the inevitable changes that all banks tend to make to their policies. If anything they were a little too proactive in letting its members know of changes that were occurring and explaining what to expect. Their customer service has always been friendly and helpful. I always enjoy my experience when I do have to venture inside of the actual bank. In my area there are a good amount of branch buildings as well as ATMs in every CVS, which is a plus if I need cash quick. I would definitely recommend this bank to anyone.

Have To Keep Opening New Accounts To Get Advertised Rate

They will give you advertised rate . It will decrease within six months. When you notice rate has decreased ( They hope you will not notice) you call the service center. Service center can not give advertised rate. You go to branch. Branch manager will close your account and open new one to give you advertised rate again.You have to repeat it every few months.

Bye Bye Santander

Posted by: annh | Nov 15, 2019

Banking issues caused me to emailed the customer service rep and branch manager, Both emails were returned. The branch manager’s auto reply gave me someone else to contact but didn’t say when he would return.
I forwarded the email to the suggested associate. After not hearing back 24 hours later I emailed them both again.
Two weeks later I still have never heard from either.
I went to the branch today after not hearing back for over a week. Antonio Scanzello had an attitude before I started talking. I asked why he didn’t reply to me. He didn’t know. He claimed; “Yolanda ([email protected]) said she never got my email - any of them.” (I have to wonder how they knew there was more than one.) He complained that he had just gotten back on Tuesday (it’s Friday) and had over 300 emails.
He did finally ask what he could do. I said to reverse the overdraft. He said, “Why? What did the bank do wrong?”

That was the end of that. The branch manager managed to blame his teller/customer service people and me. What the bank did wrong was NEVER get back to me. HE never got back to me.
We will be closing our account.

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Health

Health Grade Components

Overall
FDIC Certificate #29950
Year Established1907
Employees9897
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.41%
Return on Equity - YTD2.37%
Annual Interest Income$1.42B
Assets and Liabilities
AssetsQ2 2019vs Q2 2018$81.40B$74.44B
LoansQ2 2019vs Q2 2018$54.53B$48.29B
DepositsQ2 2019vs Q2 2018$58.40B$57.78B
Equity CapitalQ2 2019vs Q2 2018$13.74B$13.48B
Loan Loss AllowanceQ2 2019vs Q2 2018$560.3MM$544.7MM
Unbacked Noncurrent LoansQ2 2019vs Q2 2018$502.6MM$520.1MM
Real Estate OwnedQ2 2019vs Q2 2018$21.6MM$20.3MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not Santander Bank, N.A; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

Santander Bank, N.A Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.03%--Santander Savings Account

Santander Bank, N.A Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.60%*$50k*-Santander Premier Plus Money Market Savings - New Money Introductory Period
OTHER TIERS: 0.15% $1 - $10k | 1.35% $10k - $50k
1.60%*$50k*-Santander Money Market Savings - New Money Introductory Period
OTHER TIERS: 0.15% $1 - $10k | 1.35% $10k - $50k
1.60%$1-Santander Select Money Market Savings - New Money Introductory Period
1.41%*$100k*-Santander Money Market Savings - New Money
OTHER TIERS: 0.15% $1 - $10k | 0.93% $10k - $50k | 1.30% $50k - $100k
1.41%*$100k*-Santander Premier Plus Money Market Savings - New Money
OTHER TIERS: 0.15% $1 - $10k | 0.93% $10k - $50k | 1.30% $50k - $100k
1.41%$1-Santander Select Money Market Savings - New Money

Santander Bank, N.A Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.01%--Santander Premier Plus Checking

Santander Bank, N.A CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.80%$100k-18 Month Jumbo Relationship CD
1.80%$500-18 Month Relationship CD
1.75%$500-15 Month Relationship CD
1.75%$100k-15 Month Jumbo Relationship CD
Locations

Availability



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