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302-654-5182
824 North Market Street, Suite 100
Wilmington, DE 19801

Santander Bank, N.A is headquartered in Wilmington and is the 5th largest bank in the state of Delaware. It is also the 35th largest bank in the nation. It was established in 1907 and as of December of 2017, it had grown to 9,308 employees at 651 locations. Santander Bank, N.A has an A health rating.

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Why a check was not cashed.

I called the main office of my bank. I had a check that was not cashed . The customer representative was a very pleasant woman. She did a lot of research and looked into why this check was not cashed. She informed me to call the place where I wrote the check out to. She said that they will probably have the reason why they are not cashing it. So I did as she asked and called the company that I wrote the check out to. Sure enough they were not going to cash it and they were in the process of sending it back to me. They informed me that the amount of the check was incorrect. So I had a good experience with my customer representative at the bank, because she gave me the correct information, and I got everything taken care of.

Convenient Locations

Posted by: user69 | Apr 23, 2011

I've been with this bank for the past seven (7) years, with a few different accounts. I have never run into any problems with them, even through the inevitable changes that all banks tend to make to their policies. If anything they were a little too proactive in letting its members know of changes that were occurring and explaining what to expect. Their customer service has always been friendly and helpful. I always enjoy my experience when I do have to venture inside of the actual bank. In my area there are a good amount of branch buildings as well as ATMs in every CVS, which is a plus if I need cash quick. I would definitely recommend this bank to anyone.

Have To Keep Opening New Accounts To Get Advertised Rate

They will give you advertised rate . It will decrease within six months. When you notice rate has decreased ( They hope you will not notice) you call the service center. Service center can not give advertised rate. You go to branch. Branch manager will close your account and open new one to give you advertised rate again.You have to repeat it every few months.

Why I like Santander Bank

Santander Bank first attracted my attention with a free checking account that paid me $150.00 dollars if I deposited $500 in the new account within three months of opening the account. I had never opened an online checking account so I had a few problems to begin with. The banks customer service was always friendly, able to help and open every day. I called them repeatedly with all my problems and every time they were able to help me fix my problem and even stayed on the phone until the problem was solved. I had much better service from Santander than my brick and mortar bank here at home. I found myself comparing the attitudes of the online bank to my hometown bank and I found my hometown bank lacking in courtesy and help during the hours I needed help. So three months later I received my incentive from Santander and I intend to keep the account open because I am happy with the bank.

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Health

Health Grade Components

Overall
FDIC Certificate #29950
Year Established1907
Employees9308
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.28%
Return on Equity - YTD1.63%
Annual Interest Income$2.32B
Assets and Liabilities
AssetsQ4 2017vs Q4 2016$74.45B$83.09B
LoansQ4 2017vs Q4 2016$47.59B$51.56B
DepositsQ4 2017vs Q4 2016$56.89B$60.24B
Equity CapitalQ4 2017vs Q4 2016$13.52B$13.42B
Loan Loss AllowanceQ4 2017vs Q4 2016$545.6MM$533.0MM
Unbacked Noncurrent LoansQ4 2017vs Q4 2016$616.1MM$581.2MM
Real Estate OwnedQ4 2017vs Q4 2016$24.2MM$34.3MM
Rates
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† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

Santander Bank, N.A Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.03%--Santander Savings Account

Santander Bank, N.A Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.01%--Santander Premier Plus Checking

Santander Bank, N.A CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.40%$500-5 Year CD
2.30%$500-3 Year CD
2.10%$500-18 Month CD
2.00%$500-15 Month CD
Locations

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