Santander Bank, N.A is headquartered in Wilmington and is the 4th largest bank in the state of Delaware. It is also the 35th largest bank in the nation. It was established in 1907 and as of December of 2020, it had grown to 8,866 employees at 580 locations. Santander Bank, N.A has an A health rating.
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Great Bank-Great People-Great Service (Happy Since Day 1)
Dear All,
I can say that over the years I've almost always gone to the same Santander Bank location (Swampscott). I have had the privilege of working with the same people year after year who all smile and know me by name. The management from Aaron Siegel to Justin Sacco have always gone above and beyond for us small business owners. The guy I call Mr. Big time Peter and the two ladies at the front Katherine and Yania are all top shelf as well. If I ever have a problem the buck stops here. I always get 110% from these folks.
Happy Customer!!!
AH
Convenient Locations
I've been with this bank for the past seven (7) years, with a few different accounts. I have never run into any problems with them, even through the inevitable changes that all banks tend to make to their policies. If anything they were a little too proactive in letting its members know of changes that were occurring and explaining what to expect. Their customer service has always been friendly and helpful. I always enjoy my experience when I do have to venture inside of the actual bank. In my area there are a good amount of branch buildings as well as ATMs in every CVS, which is a plus if I need cash quick. I would definitely recommend this bank to anyone.
Have To Keep Opening New Accounts To Get Advertised Rate
They will give you advertised rate . It will decrease within six months. When you notice rate has decreased ( They hope you will not notice) you call the service center. Service center can not give advertised rate. You go to branch. Branch manager will close your account and open new one to give you advertised rate again.You have to repeat it every few months.
SANTANDER BANK IS THE WORST!
Santander bank promises to protect their customers and our money. Two weeks ago while making legitimate purchases in my city of Brooklyn NYC, Santander bank shut off my debit card THREE times in 2 days and I had to verify my purchases. How embarrassing. However, a week later, somebody "skimmed my card and made over $500 of unauthorized purchases 800 miles away in Philadelphia PA. Not only did Santander bank not notify me, shut off my card, but allowed these purchases and told me to file a claim with them. After filing the claim, Santander Bank decided to only give me $25.00 back from the fraudulent purchases. This is an insult to me and every customer who decided or will decide to use this bank. DO NOT USE SANTANDER BANK! SANTANDER BANK WILL NOT PROTECT YOUR MONEY. I asked to speak to a manager and my request was denied. I have now spent over an hour and a half on hold trying to speak to a manager.No one will help me. DO NOT BANK AT SANTANDER. THIS BANK IS THE WORST!!!
Data as of Q4 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 29950 |
| Year Established | 1907 |
| Employees | 8866 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | -2.03% |
| Return on Equity - YTD | -14.02% |
| Annual Interest Income | $2.38B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2020vs Q4 2019 | $89.50B$84.67B |
| Loans | Q4 2020vs Q4 2019 | $54.05B$54.84B |
| Deposits | Q4 2020vs Q4 2019 | $73.72B$61.59B |
| Equity Capital | Q4 2020vs Q4 2019 | $11.92B$13.68B |
| Loan Loss Allowance | Q4 2020vs Q4 2019 | $1.23B$533.5MM |
| Unbacked Noncurrent Loans | Q4 2020vs Q4 2019 | $487.0MM$412.0MM |
| Real Estate Owned | Q4 2020vs Q4 2019 | $6.3MM$15.7MM |
