Santander Bank, N.A is headquartered in Wilmington and is the 4th largest bank in the state of Delaware. It is also the 35th largest bank in the nation. It was established in 1907 and as of September of 2019, it had grown to 9,911 employees at 591 locations. Santander Bank, N.A has an A+ health rating.
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Why a check was not cashed.
I called the main office of my bank. I had a check that was not cashed . The customer representative was a very pleasant woman. She did a lot of research and looked into why this check was not cashed. She informed me to call the place where I wrote the check out to. She said that they will probably have the reason why they are not cashing it. So I did as she asked and called the company that I wrote the check out to. Sure enough they were not going to cash it and they were in the process of sending it back to me. They informed me that the amount of the check was incorrect. So I had a good experience with my customer representative at the bank, because she gave me the correct information, and I got everything taken care of.
Convenient Locations
I've been with this bank for the past seven (7) years, with a few different accounts. I have never run into any problems with them, even through the inevitable changes that all banks tend to make to their policies. If anything they were a little too proactive in letting its members know of changes that were occurring and explaining what to expect. Their customer service has always been friendly and helpful. I always enjoy my experience when I do have to venture inside of the actual bank. In my area there are a good amount of branch buildings as well as ATMs in every CVS, which is a plus if I need cash quick. I would definitely recommend this bank to anyone.
Have To Keep Opening New Accounts To Get Advertised Rate
They will give you advertised rate . It will decrease within six months. When you notice rate has decreased ( They hope you will not notice) you call the service center. Service center can not give advertised rate. You go to branch. Branch manager will close your account and open new one to give you advertised rate again.You have to repeat it every few months.
Bye Bye Santander
Banking issues caused me to emailed the customer service rep and branch manager, Both emails were returned. The branch manager’s auto reply gave me someone else to contact but didn’t say when he would return.
I forwarded the email to the suggested associate. After not hearing back 24 hours later I emailed them both again.
Two weeks later I still have never heard from either.
I went to the branch today after not hearing back for over a week. Antonio Scanzello had an attitude before I started talking. I asked why he didn’t reply to me. He didn’t know. He claimed; “Yolanda ([email protected]) said she never got my email - any of them.” (I have to wonder how they knew there was more than one.) He complained that he had just gotten back on Tuesday (it’s Friday) and had over 300 emails.
He did finally ask what he could do. I said to reverse the overdraft. He said, “Why? What did the bank do wrong?”
That was the end of that. The branch manager managed to blame his teller/customer service people and me. What the bank did wrong was NEVER get back to me. HE never got back to me.
We will be closing our account.
Data as of Q3 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 29950 |
| Year Established | 1907 |
| Employees | 9911 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.41% |
| Return on Equity - YTD | 2.42% |
| Annual Interest Income | $2.14B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2019vs Q3 2018 | $83.54B$74.20B |
| Loans | Q3 2019vs Q3 2018 | $54.74B$49.37B |
| Deposits | Q3 2019vs Q3 2018 | $60.36B$55.85B |
| Equity Capital | Q3 2019vs Q3 2018 | $13.80B$13.24B |
| Loan Loss Allowance | Q3 2019vs Q3 2018 | $536.3MM$531.0MM |
| Unbacked Noncurrent Loans | Q3 2019vs Q3 2018 | $447.5MM$521.8MM |
| Real Estate Owned | Q3 2019vs Q3 2018 | $18.5MM$21.3MM |
Always verify rates and promotions with the bank or credit union. We are not Santander Bank, N.A; we are a rate comparison website and cannot provide official rates or promotions.
* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.
Santander Bank, N.A Savings Account Rates
| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
|---|---|---|---|---|
| 0.03%† | - | - | Santander Savings Account |
Santander Bank, N.A Money Market Rates
Santander Bank, N.A Checking Account Rates
| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
|---|---|---|---|---|
| 0.01%† | - | - | Santander Premier Plus Checking |
Santander Bank, N.A CD Rates
| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
|---|---|---|---|---|
| 1.80%† | $100k | - | 18 Month Jumbo Relationship CD | |
| 1.80%† | $500 | - | 18 Month Relationship CD | |
| 1.75%† | $500 | - | 15 Month Relationship CD | |
| 1.75%† | $100k | - | 15 Month Jumbo Relationship CD |
