Santander Bank, N.A is headquartered in Wilmington and is the 4th largest bank in the state of Delaware. It is also the 36th largest bank in the nation. It was established in 1907 and as of September of 2021, it had grown to 8,409 employees at 509 locations. Santander Bank, N.A has an A+ health rating.
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Great Bank-Great People-Great Service (Happy Since Day 1)
Dear All,
I can say that over the years I've almost always gone to the same Santander Bank location (Swampscott). I have had the privilege of working with the same people year after year who all smile and know me by name. The management from Aaron Siegel to Justin Sacco have always gone above and beyond for us small business owners. The guy I call Mr. Big time Peter and the two ladies at the front Katherine and Yania are all top shelf as well. If I ever have a problem the buck stops here. I always get 110% from these folks.
Happy Customer!!!
AH
Convenient Locations
I've been with this bank for the past seven (7) years, with a few different accounts. I have never run into any problems with them, even through the inevitable changes that all banks tend to make to their policies. If anything they were a little too proactive in letting its members know of changes that were occurring and explaining what to expect. Their customer service has always been friendly and helpful. I always enjoy my experience when I do have to venture inside of the actual bank. In my area there are a good amount of branch buildings as well as ATMs in every CVS, which is a plus if I need cash quick. I would definitely recommend this bank to anyone.
Have To Keep Opening New Accounts To Get Advertised Rate
They will give you advertised rate . It will decrease within six months. When you notice rate has decreased ( They hope you will not notice) you call the service center. Service center can not give advertised rate. You go to branch. Branch manager will close your account and open new one to give you advertised rate again.You have to repeat it every few months.
JUST SAY NO TO SANTANDER
My wife opened an account that promised a bonus if you entered the code. We visited a branch to make sure that all was in order and were told that it was, because telephone reps merely take your info and send it to someplace in the nether regions of the bank. After being told that all was in order, we received a call after 9/30/21 when the promotion had already ended and were told that the code, etc., was not valid. A similar promotion started 10/1/21. My wife can't participate because she had the recent ineligible account.. Bottom line -- no effort to solve the problem or provide customer satisfaction -- simple solution -- JUST SAY NO TO SANTANDER.
Data as of Q3 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 29950 |
| Year Established | 1907 |
| Employees | 8409 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.65% |
| Return on Equity - YTD | 4.99% |
| Annual Interest Income | $1.59B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2021vs Q3 2020 | $97.10B$86.16B |
| Loans | Q3 2021vs Q3 2020 | $52.76B$54.09B |
| Deposits | Q3 2021vs Q3 2020 | $78.99B$67.74B |
| Equity Capital | Q3 2021vs Q3 2020 | $12.13B$11.94B |
| Loan Loss Allowance | Q3 2021vs Q3 2020 | $1.01B$1.24B |
| Unbacked Noncurrent Loans | Q3 2021vs Q3 2020 | $543.1MM$408.9MM |
| Real Estate Owned | Q3 2021vs Q3 2020 | $4.0MM$8.3MM |
