Santander Bank, N.A is headquartered in Wilmington and is the 4th largest bank in the state of Delaware. It is also the 34th largest bank in the nation. It was established in 1907 and as of December of 2019, it had grown to 9,722 employees at 588 locations. Santander Bank, N.A has an A health rating.
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Why a check was not cashed.
I called the main office of my bank. I had a check that was not cashed . The customer representative was a very pleasant woman. She did a lot of research and looked into why this check was not cashed. She informed me to call the place where I wrote the check out to. She said that they will probably have the reason why they are not cashing it. So I did as she asked and called the company that I wrote the check out to. Sure enough they were not going to cash it and they were in the process of sending it back to me. They informed me that the amount of the check was incorrect. So I had a good experience with my customer representative at the bank, because she gave me the correct information, and I got everything taken care of.
Convenient Locations
I've been with this bank for the past seven (7) years, with a few different accounts. I have never run into any problems with them, even through the inevitable changes that all banks tend to make to their policies. If anything they were a little too proactive in letting its members know of changes that were occurring and explaining what to expect. Their customer service has always been friendly and helpful. I always enjoy my experience when I do have to venture inside of the actual bank. In my area there are a good amount of branch buildings as well as ATMs in every CVS, which is a plus if I need cash quick. I would definitely recommend this bank to anyone.
Have To Keep Opening New Accounts To Get Advertised Rate
They will give you advertised rate . It will decrease within six months. When you notice rate has decreased ( They hope you will not notice) you call the service center. Service center can not give advertised rate. You go to branch. Branch manager will close your account and open new one to give you advertised rate again.You have to repeat it every few months.
Wrong Exchange Rate, Bad Customer Service
Santander bank is known for good customer service, but recently, I was disappointed with Santander Polish division. On January 3rd, 2020 I transferred 10K USD$ from Guatemala to Euro account at Santander Bank Polska S.A. Instead of using the regular exchange rate USD -> Euro 0.9, they dropped it to 0.83. We lost 600 USD$. I complained to the bank regarding this but it looks like they hoped we wouldn’t notice. Two weeks later I still have never heard back from them.
While, the Santander Bank Polska S.A. needs months to “investigate”, the Guatemalan bank was able to give an overview of the transaction within 15 minutes. It showed that there are no extra charges by Guatemalan or intermediary American Bank Wells Fargo and the 600 USDS$ was taken by the Polish bank.
The bank took nearly 7% of the total transaction value. Taking a plane and delivering this money in person would cost about the same. It is hard to believe that the Santander Bank Polska S.A. would take money needed for a surgery send by a daughter to a small personal account of elderly mother. We will be closing the account.
Data as of Q4 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 29950 |
| Year Established | 1907 |
| Employees | 9722 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.3% |
| Return on Equity - YTD | 1.8% |
| Annual Interest Income | $2.83B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $84.67B$77.24B |
| Loans | Q4 2019vs Q4 2018 | $54.84B$51.15B |
| Deposits | Q4 2019vs Q4 2018 | $61.59B$57.03B |
| Equity Capital | Q4 2019vs Q4 2018 | $13.68B$13.41B |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $533.5MM$545.8MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $412.0MM$502.2MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $15.7MM$26.6MM |
