Santander Bank, N.A is headquartered in Wilmington and is the 4th largest bank in the state of Delaware. It is also the 36th largest bank in the nation. It was established in 1907 and as of March of 2021, it had grown to 8,770 employees at 566 locations. Santander Bank, N.A has an A+ health rating.
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Great Bank-Great People-Great Service (Happy Since Day 1)
Dear All,
I can say that over the years I've almost always gone to the same Santander Bank location (Swampscott). I have had the privilege of working with the same people year after year who all smile and know me by name. The management from Aaron Siegel to Justin Sacco have always gone above and beyond for us small business owners. The guy I call Mr. Big time Peter and the two ladies at the front Katherine and Yania are all top shelf as well. If I ever have a problem the buck stops here. I always get 110% from these folks.
Happy Customer!!!
AH
I Feel Screwed Over (Update: No Longer)
Update:
After I called to close my account, I got one of those "please review your call experience" emails and since I had not gotten a chance to whine to anyone yet, I recounted my frustrations with the overdraft into their survey. I have never received any kind of feedback from these surveys from any company so I was quite surprised to receive a call and email from Santander (on the weekend even!) asking to talk to me to address my concerns. I called them back on Monday and they said the overdraft charges should not have happened and refunded them, so we reopened the account as well as sending me a new debit card overnight since the old one had already been closed out at that point. I was very pleasantly surprised by them reaching out to me and will now attempt to use the account more frequently to thank them for their good customer service.
Previous Review:
I opened an account with Santander because they had a convenient location on my way home from work. Sadly, that location closed/moved shortly afterward. I soon got an account with SoFi but kept the Santander account open just to have a place to deposit cash, etc.
When I bought my house I had the monthly HOA fee direct debited from my Santander account and I have left it that way for several years just so Santander wouldn't close my account from disuse. So every month I had to remember to transfer $200 from my main bank to my Santander account. This worked fine until this past month when the combination of my HOA quietly moving up the debit date and Santander "conveniently" taking several extra days to receive the transfer caused my account to overdraft. I would have chalked this up as my mistake and started transferring earlier in the month....except Santander COMPLETELY neglected to notify me about the overdraft for almost two weeks. This enabled them to charge me extra fees for "sustained" overdraft. An overdraft I knew nothing about. Because they didn't tell me! If I had known I would have paid the original overdraft charge instantly!
So I wasted my money filling the overdrafted account back up to 0 and then closed the account, at which point they did not even bother to ask why I was leaving, they were basically like "K bye". Congratulations Santander, they got their profit from having me as a customer, which clearly matters more than customer experience. They win.
Have To Keep Opening New Accounts To Get Advertised Rate
They will give you advertised rate . It will decrease within six months. When you notice rate has decreased ( They hope you will not notice) you call the service center. Service center can not give advertised rate. You go to branch. Branch manager will close your account and open new one to give you advertised rate again.You have to repeat it every few months.
SANTANDER BANK IS THE WORST!
Santander bank promises to protect their customers and our money. Two weeks ago while making legitimate purchases in my city of Brooklyn NYC, Santander bank shut off my debit card THREE times in 2 days and I had to verify my purchases. How embarrassing. However, a week later, somebody "skimmed my card and made over $500 of unauthorized purchases 800 miles away in Philadelphia PA. Not only did Santander bank not notify me, shut off my card, but allowed these purchases and told me to file a claim with them. After filing the claim, Santander Bank decided to only give me $25.00 back from the fraudulent purchases. This is an insult to me and every customer who decided or will decide to use this bank. DO NOT USE SANTANDER BANK! SANTANDER BANK WILL NOT PROTECT YOUR MONEY. I asked to speak to a manager and my request was denied. I have now spent over an hour and a half on hold trying to speak to a manager.No one will help me. DO NOT BANK AT SANTANDER. THIS BANK IS THE WORST!!!
Data as of Q1 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 29950 |
| Year Established | 1907 |
| Employees | 8770 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.7% |
| Return on Equity - YTD | 5.27% |
| Annual Interest Income | $533.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2021vs Q1 2020 | $88.91B$87.57B |
| Loans | Q1 2021vs Q1 2020 | $53.88B$54.51B |
| Deposits | Q1 2021vs Q1 2020 | $73.20B$61.67B |
| Equity Capital | Q1 2021vs Q1 2020 | $11.89B$13.71B |
| Loan Loss Allowance | Q1 2021vs Q1 2020 | $1.15B$998.6MM |
| Unbacked Noncurrent Loans | Q1 2021vs Q1 2020 | $521.1MM$364.5MM |
| Real Estate Owned | Q1 2021vs Q1 2020 | $5.1MM$14.7MM |
