Santander Bank, N.A


Overview / Commentary
302-654-5182
824 North Market Street, Suite 100
Wilmington, DE 19801

Santander Bank, N.A is headquartered in Wilmington and is the 5th largest bank in the state of Delaware. It is also the 36th largest bank in the nation. It was established in 1907 and as of December of 2018, it had grown to 9,739 employees at 631 locations. Santander Bank, N.A has an A health rating.

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Why a check was not cashed.

I called the main office of my bank. I had a check that was not cashed . The customer representative was a very pleasant woman. She did a lot of research and looked into why this check was not cashed. She informed me to call the place where I wrote the check out to. She said that they will probably have the reason why they are not cashing it. So I did as she asked and called the company that I wrote the check out to. Sure enough they were not going to cash it and they were in the process of sending it back to me. They informed me that the amount of the check was incorrect. So I had a good experience with my customer representative at the bank, because she gave me the correct information, and I got everything taken care of.

Convenient Locations

Posted by: user69 | Apr 23, 2011

I've been with this bank for the past seven (7) years, with a few different accounts. I have never run into any problems with them, even through the inevitable changes that all banks tend to make to their policies. If anything they were a little too proactive in letting its members know of changes that were occurring and explaining what to expect. Their customer service has always been friendly and helpful. I always enjoy my experience when I do have to venture inside of the actual bank. In my area there are a good amount of branch buildings as well as ATMs in every CVS, which is a plus if I need cash quick. I would definitely recommend this bank to anyone.

Have To Keep Opening New Accounts To Get Advertised Rate

They will give you advertised rate . It will decrease within six months. When you notice rate has decreased ( They hope you will not notice) you call the service center. Service center can not give advertised rate. You go to branch. Branch manager will close your account and open new one to give you advertised rate again.You have to repeat it every few months.

Terrible Bill Payment Service - Stay Away!

Posted by: eugfri | May 14, 2019

I have received promo mailer from Santander and decided to give it a try. I have opened their SIMPLE CHECKING and got my direct deposit setup. When I tried to use their bill payment service first time it seemed ok, no any better or worse than any other bank. I have paid 5 of my bills and happily went about my day. Few days later I have received an email from Fiserv (which is apprently their bill payments service provider) about my payments being made to my payees but them not being able to get money from my account. Therefore they have suspended my bill payment service, accessed fees on my account etc. After multiple calls to them and to Santander customer service I finally understood what has happened. Long ago I used to have an account with Santander, which has been closed for probably 3-4 years. Guess what? Their bill payment service tried to take money from the CLOSED ACCOUNT, while my existing open checking account had needed funds to cover my payments. 4 customer service calls and numerous emails later, they have reversed 3 of my bill payments (i.e. Fiserv got their money back) and 2 other payments they could not reverse cause those were utility companies. Luckily I had quickly paid my bills again via my other bank. I have given them authorization to take money for my 2 utility bills from my Santander checking account, I am still waitintg for my bill payments to be re-activated almost one week after all this happened.

I have promised Santander customer service to file a complaint to Better Business Bureau which I definitely intend to do, plus I have promised them to leave "nice" reviewes everywhere I can about their "wonderful" customer service.

Stay away from this Craptander Bank and their "service" as far as possible! Be warned!

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Health

Health Grade Components

Overall
FDIC Certificate #29950
Year Established1907
Employees9739
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.53%
Return on Equity - YTD2.95%
Annual Interest Income$2.54B
Assets and Liabilities
AssetsQ4 2018vs Q4 2017$77.24B$74.45B
LoansQ4 2018vs Q4 2017$51.15B$47.59B
DepositsQ4 2018vs Q4 2017$57.03B$56.89B
Equity CapitalQ4 2018vs Q4 2017$13.41B$13.52B
Loan Loss AllowanceQ4 2018vs Q4 2017$545.8MM$545.6MM
Unbacked Noncurrent LoansQ4 2018vs Q4 2017$502.2MM$616.1MM
Real Estate OwnedQ4 2018vs Q4 2017$26.6MM$24.2MM
Rates

Rates for Santander Bank, N.A are currently being reviewed.

Locations

Availability

Philadelphia Area

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