Santander Bank, N.A is headquartered in Wilmington and is the 5th largest bank in the state of Delaware. It is also the 36th largest bank in the nation. It was established in 1907 and as of March of 2019, it had grown to 9,851 employees at 628 locations. Santander Bank, N.A has an A health rating.
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Why a check was not cashed.
I called the main office of my bank. I had a check that was not cashed . The customer representative was a very pleasant woman. She did a lot of research and looked into why this check was not cashed. She informed me to call the place where I wrote the check out to. She said that they will probably have the reason why they are not cashing it. So I did as she asked and called the company that I wrote the check out to. Sure enough they were not going to cash it and they were in the process of sending it back to me. They informed me that the amount of the check was incorrect. So I had a good experience with my customer representative at the bank, because she gave me the correct information, and I got everything taken care of.
Convenient Locations
I've been with this bank for the past seven (7) years, with a few different accounts. I have never run into any problems with them, even through the inevitable changes that all banks tend to make to their policies. If anything they were a little too proactive in letting its members know of changes that were occurring and explaining what to expect. Their customer service has always been friendly and helpful. I always enjoy my experience when I do have to venture inside of the actual bank. In my area there are a good amount of branch buildings as well as ATMs in every CVS, which is a plus if I need cash quick. I would definitely recommend this bank to anyone.
Have To Keep Opening New Accounts To Get Advertised Rate
They will give you advertised rate . It will decrease within six months. When you notice rate has decreased ( They hope you will not notice) you call the service center. Service center can not give advertised rate. You go to branch. Branch manager will close your account and open new one to give you advertised rate again.You have to repeat it every few months.
The Worst Experience Ever.
I opened a checking account online. After few weeks I had to change my address explaining to the teller that I no longer have access to the previous address. He added the new address but my card was still sent to the old address. I called customer service after 3 weeks and they issued another card to be expedited to the right address. I travel outside of US very often, and suddenly I wasn’t able to see my online banking so I called Customer Service. I find out that my account got closed because I never signed for the opening of my account, even though I went to their brunches so many times. They issued me a check with the money that I still had. Apparently is on his way to my address.. which address?? I will see..clearly there’s no communication between customers and their representatives.” Don’t waste time and energy with this unserious bank. There are banks out there that know how to communicate and handle basic situations.
Data as of Q1 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 29950 |
| Year Established | 1907 |
| Employees | 9851 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.39% |
| Return on Equity - YTD | 2.26% |
| Annual Interest Income | $699.6MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2019vs Q1 2018 | $78.69B$74.57B |
| Loans | Q1 2019vs Q1 2018 | $52.77B$46.80B |
| Deposits | Q1 2019vs Q1 2018 | $58.05B$57.50B |
| Equity Capital | Q1 2019vs Q1 2018 | $13.56B$13.45B |
| Loan Loss Allowance | Q1 2019vs Q1 2018 | $559.9MM$551.1MM |
| Unbacked Noncurrent Loans | Q1 2019vs Q1 2018 | $530.5MM$566.8MM |
| Real Estate Owned | Q1 2019vs Q1 2018 | $26.4MM$22.7MM |
Rates for Santander Bank, N.A are currently being reviewed.
