Sharonview Federal Credit Union


Overview / Commentary
704-969-6700
1081 Red Ventures Dr
Fort Mill, SC 29707

Sharonview Federal Credit Union is headquartered in Fort Mill and is the 3rd largest credit union in the state of South Carolina. It is also the 194th largest credit union in the nation. It was established in 1976 and as of December of 2019, it had grown to 312 employees and 88,245 members at 19 locations. Sharonview Federal Credit Union has an A health rating.

Field of Membership Restrictions

Membership in Sharonview Federal Credit Union is open to anyone through joining the Carolinas Consumer Council ($18 one-year fee). Membership is also open to the following: (1) those who live, work, volunteer, worship, or attend school in Gaston, Bladen, or Robinson Counties in North Carolina and in select areas of Charlotte, Salisbury, or Wilmington, North Carolina; (2) those who live, work, attend school, volunteer, or worship in Florence County or select areas of Spartanburg or Greenville Counties in South Carolina; (3) employees or retirees of American Asset, APAC-Atlantic, and over 100 other companies or organizations. (Membership requirements are detailed in the credit union's online application)
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Excellent Customer Service And Communication

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I've been a member of Sharonview Credit Union for a number of years. Communication is always excellent. My online account information is easy to navigate. Their CSR's are always professional and friendly and their turnaround time with answers to any of my questions is always fast.

Good People, technology is a little behind

My experience with sharonview is somewhat dichotomous, on the one hand they have been incredibly helpful when dealing with them in-branch. There was one time that I lost my account information and they went above and beyond to assist with getting me new ID cards. However, on the flip side, when you're not able go into their branches, all of the rest of their technology seems a little behind. In particular, my wife and I had set aside money to be used for an adoption, and as part of the process we ended up needing to wire money to a law firm. There was no way to do so via their online portal, and so we had to actually fax in a form to their office to complete the transaction, and through that process their fax would not work, and we had to keep attempting throughout the day. Maybe not a huge deal for some, but when you're 700 miles away, and trying to access your money for something as important as an adoption, it was frustrating to not be able to access our money.

Damaging Lack Of Communication And Implementation Of Policies

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Disappointed in the decline in service from this credit union. I’ve been a member for seven years, even keeping my accounts when I moved out of state. At the time, their service and values were still worth the inconvenience of not having a branch in my state. Not anymore. Their lack of communication about and inconsistent application of changes to mobile check deposit policies have caused me personal damage, and the absurdity of the situation tells me I can only expect more of the same in the future.

THREE DAYS AFTER I received confirmation mobile screens, emails, and could see the funds in my account from a large check deposit (10 Aug), I received an email from the credit union stating my funds were being removed from my account simply because I did not put “for mobile deposit only” on the back of the check. I have never heard of this requirement. Also, a check I deposited TWO DAYS BEFORE THAT (8 Aug) cleared without a problem and without this language. When I called for clarification, I was told this is new Federal policy. Fine, but why was I not informed of this requirement, and why did one check clear when another was rejected AFTER the funds were already placed in my account? The lady said the mobile deposit should have rejected the check at the time of deposit. Well, it didn’t, so I fail to see how that’s my problem. But now it is, because I had already sent those funds to pay a bill, which will now be rejected for insufficient funds. The other suggestion was to just reload the check, which I no longer have as I disposed of it when I received EVERY CONCEIVABLE CONFIRMATION that it had cleared and was deposited. The lady said, well, best practice is to keep a check for 60 days after deposit… Got me there, I guess. I thought it would be best practice to not have a check with someone’s banking information floating around my house two months after it was deposited, but I guess they know best.  

I had already moved most of my money out of SFCU, but this is the last straw. Damagingly Inconstant and inconsiderate.

Credit Union Went DOWN HILL

I have been a member of this credit union for over five years. I used to love Sharonview. They were great to deal with and everything was always so simple.

Well, recently they changed their mobile deposit conditions. I used to be able to mobile deposit my pay check and have all the funds available to me right away. Now, without any warning, they hold 10% of my pay check for FIVE BUSINESS DAYS. This is absolutely disgusting. I live pay check to pay check usually and I cannot live having 10% of my pay check held for a whole WEEK! I simply cannot go to a branch because there is none around me anymore. Myself and my entire family that is with Sharonview will be closing our accounts.

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Health

Health Grade Components

Overall
NCUA #22458
Year Chartered1976
Employees312
Primary Regulator
Profit Margin
Return on Assets - YTD0.45%
Return on Equity - YTD4.45%
Annual Interest Income$80.2MM
Assets and Liabilities
AssetsQ4 2019vs Q4 2018$1.63B$1.61B
LoansQ4 2019vs Q4 2018$1.36B$1.43B
DepositsQ4 2019vs Q4 2018$1.12B$1.05B
Equity CapitalQ4 2019vs Q4 2018$165.6MM$157.5MM
Loan Loss AllowanceQ4 2019vs Q4 2018$9.5MM$10.6MM
Unbacked Noncurrent LoansQ4 2019vs Q4 2018$9.9MM$8.6MM
Real Estate OwnedQ4 2019vs Q4 2018$299.00K$72.00K
Rates

Rates for Sharonview Federal Credit Union are currently being reviewed.

Locations

Availability



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