Skyla Credit Union is headquartered in Charlotte and is the 8th largest credit union in the state of North Carolina. It is also the 307th largest credit union in the nation. It was established in 1962 and as of June of 2023, it had grown to 280 employees and 105,076 members at 20 locations. Skyla Credit Union has an A health rating.
Membership in Skyla Credit Union is available through membership in the American Consumer Council. Membership is also extended to those who live, work, worship, or attend school in the North Carolina counties of Cabarrus, Gaston, Iredell, Lincoln, Mecklenburg, Rowan, or Union or the South Carolina counties of Chester, Lancaster, or York. Employees of Parsons Corporation, Worley Corporation, or Parsons Complex Tenants who work in Pasadena, California are also eligible to join. Family members of a current Skyla Credit Union member are welcome to apply.
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A friendly environment has been created at Skyla’s Huntersville branch. Today we had the pleasure of working with Dee, one of their managers. To say Dee is knowledgeable would be an understatement. She patiently walked us through each option, explaining the pros & cons specific to our desired outcome. It was more like sitting with a friend having an easy, open conversation. We made our decision, confident that it’s absolutely the best choice. Dee wasted no time getting all the paperwork in order. Signed, sealed and delivered! We’ll be referring to her as “Five Star Dee” from now on! THANK YOU DEE!!!
I had just move to the area and was looking for a local credit union when I came across Charlotte Metro Credit Union. As I Walk into the branch I notice that it had the relaxed and small town feel I was used to. As I waited in line to see a customer service agent I looked over the product information that they offer at CMCU and was impressed with all of the things they offered. Once I met with my agent I felt like a part of the family as soon as I sat at her desk. The products they offer were similar to all of the other big banks in the area but you felt like you have more of a personal touch with CMCU.
Although the Huntersville branch is closer I prefer the University branch.
After the Huntersville branch moved to its new location, service seemed go down hill. It's only gotten worse with the merger.
Staff doesn't seem to be as knowledgeable or personable as previously, bordering on rude.
On many occasions I been privy to personal discussions (lunch orders, etc.); had employees be lax with my personally identifying information; had an employee ASSUME why I was visiting the branch instead of asking me; left the branch without a receipt, return to the branch to request my receipt, being told I DID get a receipt, then employee accessed my account WITHOUT getting any id or asking my name (was my account still sitting open on her screen AFTER I left the branch?) to print my receipt
They could all use REAL customer service training as well as trained on regulations for keeping customer information confidential.
I've been a member for over a decade so I don't want to leave but I AM researching other credit unions options in my area.
This Credit Union sometimes has competitive interest rates for Certificates of Deposits (CDs). You will need to become a “member” to be able to invest money in their CDs. Somewhere buried in their terms and conditions they tell you that they will make a hard inquiry against your credit history. While this make sense if you want to get a loan from Skyla, there is no reason to do this when Skyla borrows money from YOU. You end up with a hard inquiry on your credit history, which stays there for 2 years and affects your credit score negatively. From the outside it looks like you applied for a loan from Skyla but ultimately did not qualify for it.
This was the absolute worst experience I've ever had with a bank. I had very high hopes with my account and they turned out to be worse than the other big bank in Charlotte.
I open the account and was unaware that they were doing a hard pull on my credit. Wouldn't have been a big deal if I had known that was happening, but I didn't know until after I checked my report.
They restrict access to the ATM for 90 days, so you can't deposit cash or checks into them and you are forced to go into the bank. Extremely inconvenient. And on top of that the guys who works as a teller even said he doesn't trust the atms and that I should drop my money into they're Dropbox safe.
I also explained to them a transaction, that I did not do, ran through my account and after many phone calls, and time wasted with the branch manager they would not return the fee that was accrued. Tried to dispute it and they wouldn't do it.
Very disappointed with this bank. I really had high hopes for Charlotte metro but it's been joke since day one.
If you're looking for convenience this is not the bank you want to work with.
|Return on Assets - YTD||0.11%|
|Return on Equity - YTD||1.24%|
|Annual Interest Income||$33.8MM|
|Assets and Liabilities|
|Assets||Q2 2023vs Q2 2022||$1.48B$1.10B|
|Loans||Q2 2023vs Q2 2022||$1.17B$837.8MM|
|Deposits||Q2 2023vs Q2 2022||$1.29B$971.2MM|
|Equity Capital||Q2 2023vs Q2 2022||$134.5MM$112.9MM|
|Loan Loss Allowance||Q2 2023vs Q2 2022||$0$3.3MM|
|Unbacked Noncurrent Loans||Q2 2023vs Q2 2022||$4.9MM$1.9MM|
|Real Estate Owned||Q2 2023vs Q2 2022||$0$0|
Rates for Skyla Credit Union are currently being reviewed.