Sterling National Bank (NY)


Overview / Commentary
845-369-8040
400 Rella Boulevard
Montebello, NY 10901

Sterling National Bank (NY) is headquartered in Montebello and is the 8th largest bank in the state of New York. It is also the 70th largest bank in the nation. It was established in 1895 and as of June of 2020, it had grown to 1,617 employees at 80 locations. Sterling National Bank (NY) has an A health rating.

18Th Avenue Branch

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My family is with this bank for the past 40 years and having accounts in different major banks, always happy and satisfied with the service that had been provided by Lyudmila Peygumbari, she is at customer service at the 18th avenue branch. I have several personal accounts, trust account, and 2 business accounts including real estate management company and she had always been very attentive and professional and helpful whenever I needed the professional approach to my accounts. She managed to create a special attention to each and every account that I have. Lyudmila's professional approach and help is the major reason that I stay with this bank.

Actually Pretty Okay...

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In the 5 years I've had a checking account with Provident Bank, I have to say the experience was pretty okay. Customer service was always helpful, polite & accomodating in addressing errors (even my OWN...). Fees are realy no worse than other banks I was with but at least the level of calm & professionalism of individual tellers & phone reps is so refreshing that I regret moving out of their service range. They've closed several branches in the Orange county region, which is a bit of an inconvenience, but we might be able to blame the economy for a lot of that. Nonetheless, a pretty painless relationship when compared to BNY, Welles Fargone & BoA...

Sterling National Bank

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They are the absolute worst bank to deal with!!! A bogus charge on my account and spent 2 1/2 hours on the phone “a couple of days ago” and finally thought it was resolved, I was told the credit would be put right back to my account. Well low and behold “A couple of days” later still nothing!!! I called early this AM and was given the option of a call back (the same # I called the other day) and was told wrong department and she would switch me to card dispute. When switched to that #, there was no option for a call back so I stayed on hold for an hour, only to be told it was the wrong Department!!!!!!! Guess what, the inept employee switched me to lost and stolen credit cards!! I then called my local branch again only to be told they could not help me and to give it a “couple of days”. Really, in my book a couple of days is 2 and we are there!!!! I was also told it’s not just a click of a button? Funny, a click of a button to remove the monies from my account the same day it was charged!!!! Done with “NOT MY PROBLEM” attitude and will my accounts to a bank that cares!!!!!

Behind Times

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Hello, and I must say I have been dealing with this less than par bank now for over 7 months. My mother has an account with the bank and you have been extremely rude to her on more than three accounts. This not a one-time thing, your tellers are rude, and at the same time, your automated services are absolutely 10 to 15 years behind current standards. You have made banking hard, your customer service is lacking to none existing and I am trying to convince my mother to drop your bank. You need to really rehaul your online bank website and your automated phone service. It was an absolute nightmare....nightmare just to activate an ATM card. How is this possible? Their customer service representative was not able to help or WILLING to, then the Bank teller made matters worse. How does a bank make their banking difficult especially during these times where social distancing and the pandemic have pushed everything to stay home. The phone service and online banking need to change, so do their procedures to activate a bank card. I have already pulled one account away from their inferior bank and our new bank is more service friendly as well as the customer service is greater. But from the looks of it, and from experiencing it multiple times, the bank does not care about their customers so do yourself a favor and do not even bother with them.

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Health

Health Grade Components

Overall
FDIC Certificate #30337
Year Established1895
Employees1617
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.53%
Return on Equity - YTD3.54%
Annual Interest Income$526.8MM
Assets and Liabilities
AssetsQ2 2020vs Q2 2019$30.76B$30.18B
LoansQ2 2020vs Q2 2019$21.97B$20.29B
DepositsQ2 2020vs Q2 2019$23.76B$21.07B
Equity CapitalQ2 2020vs Q2 2019$4.60B$4.53B
Loan Loss AllowanceQ2 2020vs Q2 2019$365.5MM$104.7MM
Unbacked Noncurrent LoansQ2 2020vs Q2 2019$260.6MM$192.6MM
Real Estate OwnedQ2 2020vs Q2 2019$8.7MM$13.6MM
Rates

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Locations

Availability

New York Area

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