Suncoast Credit Union


Overview / Commentary
813-621-7511
6801 E Hillsborough Ave
Tampa, FL 33610

Suncoast Credit Union is headquartered in Tampa and is the largest credit union in the state of Florida. It is also the 10th largest credit union in the nation. It was established in 1978 and as of June of 2020, it had grown to 1,828 employees and 892,053 members at 74 locations. Suncoast Credit Union has an A health rating.

Field of Membership Restrictions

Membership in SunCoast Credit Union is open to those who live, work, worship, or attend school in the Florida counties of Alachua, Brevard, Broward, Charlotte, Citrus, Clay, Collier, Desoto, Dixie, Duval, Gilchrist, Glades, Hardee, Hendry, Hernando, Highlands, Hillsborough, Indian River, Lake, Lee, Leon, Levy, Manatee, Marion, Martin, Miami-Dade, Monroe, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Sarasota, Seminole, St. Johns, St. Lucie, Sumter, or Volusia. Alumn of Florida College in Temple Terrace also qualify for membership.
See current membership details

A Great Banking Experience

Posted by: |

My experience with Suncoast Federal Credit union has been nothing but pleasurable. I currently have 2 savings accounts and a checking account and haven't had any issues. The credit union offers about 5 times the interest of the big national banks. My debit card allows me to get rewards points which is a big bonus for me. The accounts are also amazing to have because there are no account minimums or requirements to have them. I know that if were banking at a big national bank I would have been charged a fee a few times due to the account requirements. I've been banking there many years and wouldn't think about switching to another bank. Every time I go to that bank I have had great customer service, which matters to me.

Got A Nice CD...

...in Summer of '19 and it wasn't painful. Had to mail documents, back and forth but, for 2.7% APY for 48 mos was worth the effort. No other experience but, they answer the phone at least. Website could be better but, I've used worse. Dropped rates fast so not so competitive anymore...

Suncoast Credit Union in Florida

I recently joined Suncoast after a friend mentioned that they are now open for residents on my county in Florida. I previously wanted to join, but it limited to teachers and police...local workers. I found their rates for loans to be much lower that rates offered by other big banks. I am sick of the rates that Bank of America charges. With online banking, I don't ever go to a branch unless it is a special situation. Suncoast does have a local branch about 5 minutes from my house, so if I do need to go there, it is very easy and convenient to get too. I just found that they offer investment services and I am very interested to learn about those.

Simple Request

I have two different banks. One I receive direct deposit for work, the other (Suncoast CU) for other personal uses.

My main debit card that I use from my other bank was compromised. I am currently waiting for a new card. In order to use the money from my pay check I needed to transfer funds from one to Suncoast.

I called and waited 6 minutes (loud annoying robot repeating "We will be with you shortly").

Once obtaining a rep, I simply asked what the routing number was for Suncoast. "Well you can find that on our website." I didn't ask WHERE I can find it, I asked for it for what I thought would save me time and hassle. Then after stating I don't have time to go online, with a heavy sigh I was finally read the routing number.

Then, I simply asked for my FULL account number as to I only had the last 7. "You can find that on your mobile app under statements." Again I didn't ask WHERE to find it.

So what your telling me is after verifying who I am with name, ACCOUNT NUMBER, and two security questions you cant give me the first three of my account number? Another heavy sigh and what sounded like the start of an excuse, I hang up because I do not deserve to be treated this way as a client.

Login in to my mobile app. Searching...searching...searching...

I spent 15 minutes of my busy day to find out the rude customer service rep couldn't tell me that the first three are "000"...no. Apparently satisfying clients with very simple questions isn't what Suncoast is about anymore.

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Health

Health Grade Components

Overall
NCUA #68645
Year Chartered1978
Employees1828
Primary Regulator
Profit Margin
Return on Assets - YTD0.77%
Return on Equity - YTD8.47%
Annual Interest Income$208.5MM
Assets and Liabilities
AssetsQ2 2020vs Q2 2019$11.90B$10.32B
LoansQ2 2020vs Q2 2019$8.87B$7.72B
DepositsQ2 2020vs Q2 2019$10.62B$9.12B
Equity CapitalQ2 2020vs Q2 2019$1.04B$927.9MM
Loan Loss AllowanceQ2 2020vs Q2 2019$114.3MM$85.7MM
Unbacked Noncurrent LoansQ2 2020vs Q2 2019$31.8MM$32.3MM
Real Estate OwnedQ2 2020vs Q2 2019$995.00K$1.2MM
Rates

Rates for Suncoast Credit Union are currently being reviewed.

Locations

Availability



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