Sunflower Bank, N.A. is headquartered in Denver and is the 3rd largest bank in the state of Colorado. It is also the 207th largest bank in the nation. It was established in 1892 and as of June of 2022, it had grown to 1,136 employees at 75 locations. Sunflower Bank, N.A. has an A+ health rating.
Sunflower Banks Web Banking Changes Terrible
We have been customer of Sunflower for over 20 years. The new website and mobile banking are terrible. Mobile used to take the check picture for you , now you must take it yourself and it too 3 times of uploads to finally deposit the check. The website changes are atrocious. Instead of listing transactions sequentially, they are now separated by processed and pending. Many pending stay for days - very confusing. We had a banking fee processed on 10/16 of $6. Have always IMMEDIATELY had a credit of same amount. Now we are told the credit will be processed at the end of the statement cycle. So, they are now gaining money on customers for a few days, then replacing it-- how deplorable. Looking for a new bank.
Awful Customer Service!
Since Pioneer bank was bought out by Sunflower bank it has been a nightmare. I have not spoke to one person that banks with them that actually likes the changes. Our local branch in Hico is fantastic and helps in any way possible. However, when you call the customer service number they do not help, are snide and hateful. We have considered changing banks because of it, if it wasn’t for the fact that we love the local branch ladies, we would have pulled all 7 accounts we have there.
I was “trying” to help my husband log into our joint account and it would not work, I called the after hours number and from the beginning she was not helpful AT ALL! It’s a joint account (all of our accounts are) and they had to speak to him before….why exactly…again joint account! Anyways, she was not even able to help me and told me I needed to call the bank. I’m still not sure why my login will not work for him, it did when it was Pioneer….ABSOLUTELY RIDICULOUS! When I set up my account it took the customer service over 3 hours to get mine to actually work.
And if and when you can actually login to the app it’s almost impossible to navigate, y’all seriously need to make some improvements and maybe consider training your customer service people to be more accommodating.
And I would love to know why do you have to have different 2 apps if you own a business? So much for banking made easier…
Theft Via Extortion
I opened a no fee account. 3 months later they charged a fee. I paid it. They said if I changed to online there would be no additional fees. 3 months later, more fees and penalty. They said they changed the account parameters and I had to pay it before I could close the account. If I don't pay it, it's negative on my credit report. I consider this THEFT.
A Sad Bank
Sunflower/1870 Bank bought out our local bank - First National of Santa Fe and it's been downhill ever since - closed most of the ATMs and branch locations so whole sections of the city have no available bank location. Don't monitor the remaining ATMs and machines often run out of cash during weekends or even week days sometimes. Customer service on the phone puts you on hold for long periods. Local customer service in the few remaining branches remains OK because they kept old bank personnel, but it does not make up for the overall decline. Sunflower's President getting arrested for driving on a suspended license and past DWI arrest should have been a warning.
Perhaps The Worst Banking Experience I’Ve Had In 65 Years
I’ve visited Sunflower twice. When I set up a personal account and a business account in August of 2020 the bank official was positively rude. I inquired about the account options available and was told that these would be reviewed after setting up the accounts. Only after signing paperwork was I informed that their was a monthly fee for maintaining a business checking and $30 fees for closing any account prior to six months. Dishonest? I guess they need this fee since it appears that 100% of their customers loathe them.
They are also so incompetent that they can’t set up online banking for me. I’m closing both accounts.
Lost Documents
This bank first did not properly file documents so I could register it after purchasing it in Colorado.They also did not send documents to the State of Missouri when requested making it impossible to register my vehicle. They sent the title to an old address after the loan was paid in full and now expect me to pay for a new one. Never do business with this bank.
The Worst Bank
Sunflower Bank is the worst financial institution I ever known. Abusive, deceitful management staff. They force long-standing, trustworthy customers close their accounts without explanation. Never recommend this bank to no one.
Data as of Q2 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 4767 |
| Year Established | 1892 |
| Employees | 1136 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.4% |
| Return on Equity - YTD | 3.84% |
| Annual Interest Income | $107.9MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2022vs Q2 2021 | $7.04B$5.55B |
| Loans | Q2 2022vs Q2 2021 | $5.39B$3.89B |
| Deposits | Q2 2022vs Q2 2021 | $5.95B$4.76B |
| Equity Capital | Q2 2022vs Q2 2021 | $781.8MM$555.0MM |
| Loan Loss Allowance | Q2 2022vs Q2 2021 | $56.1MM$43.0MM |
| Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $29.6MM$37.2MM |
| Real Estate Owned | Q2 2022vs Q2 2021 | $5.4MM$4.0MM |
