Sunflower Bank, N.A. is headquartered in Denver and is the 3rd largest bank in the state of Colorado. It is also the 207th largest bank in the nation. It was established in 1892 and as of June of 2022, it had grown to 1,136 employees at 75 locations. Sunflower Bank, N.A.'s CD rates are 4X the national average, and it boasts an A+ health rating.
Sunflower Banks Web Banking Changes Terrible
We have been customer of Sunflower for over 20 years. The new website and mobile banking are terrible. Mobile used to take the check picture for you , now you must take it yourself and it too 3 times of uploads to finally deposit the check. The website changes are atrocious. Instead of listing transactions sequentially, they are now separated by processed and pending. Many pending stay for days - very confusing. We had a banking fee processed on 10/16 of $6. Have always IMMEDIATELY had a credit of same amount. Now we are told the credit will be processed at the end of the statement cycle. So, they are now gaining money on customers for a few days, then replacing it-- how deplorable. Looking for a new bank.
Steer Clear Of This Bank :(
Direct deposit- NO GOOD
Customer service- TERRIBLE
Mobile app- ABYSMAL
Atm - LESS than basic and OUT OF ORDER most of the time
DO NOT bank here UNLESS:
-you like unanswered questions about your money,
-you like terrible customer service
***also worthy of mention***
- Drive thru hours are the same as lobby hours (if u work 9-5 you’re out of luck till Saturday
-inefficient and inconvenient in every way to their customers
0/5 Stars if it were possible
Worst Banking Experience Ever!
1) Sunflower Bank wouldn't give me my money on the spot, upon closing my account.
2) Sunflower Bank deducted $5.03 from my balance for a "fee" which couldn't explained.
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Had a CD account at Sunflower Bank that matured one week ago. Renewal rate was too low so went to withdraw my funds at Sunflower Bank on Woodway Dr. in Houston, TX. I’d found a much better rate elsewhere.
This was near 12:30pm on Tuesday, 1018/22.
I was told the manager was out to lunch, that no one else could sign the check, that I’d have to return or have the check mailed (nope!).
Asked if I could be called once that was done.
Two hours later received call saying my cashier's check was ready but when I went and got it, it was $5.03 less than what my balance was.
Was told it was a "fee" and there was no way of avoiding it as it was the cost of closing my account.
I asked for the manager but he was already gone again, so he'd made a very brief appearance, signed my check then split again.
Was told there was nothing that could be done so I asked for name and number of who to contact at Sunflower Bank as to complain.
Was given the name of Rannie Hewitt, Regional Manager. When I called, Ted Pearson, Branch Manager answered, said the Regional Manager was out of the office until Thursday, which was two days later.
Immediately typed up and sent an email to the both of them explaining how I'd been treated at the Houston branch, adding that I was told it was a good thing I didn't miss the maturity date because much more would have been taken from my funds.
Didn't add that after I'd left the bank, was on the road, received a call asking me to return to sign the closing document(s).
So, the closing wasn't even handled right. Totally unprofessional, every step of the way.
My email was sent last Tuesday so tomorrow will be a full week since my experience, my call & email. There’s been no absolutely no acknowledgement whatsoever--no phone call or reply to my email. I'm being totally ignored as there's obviously no concern on the part of Sunflower about the treatment of customers or reputation.
I've never before had a bank tell me they wouldn't give me my money as I'm standing there. Had to burn more gas, waste two hours in that area of town as I waited.
Also, $5.03 isn't a lot of money but to me it's the principle of the matter. Have never had money taken from me for no reason other than that Sunflower Bank is going to get its last bit of $ from exiting customers, just because they can.
Really glad to no longer have any more business with this shady bank and can only warn others to stay away from them.
My account was originally with Pioneer Bank at this location, which was great, but changed over to Sunflower Bank some time ago.
If I could give 0 stars I would.
Awful Customer Service!
Since Pioneer bank was bought out by Sunflower bank it has been a nightmare. I have not spoke to one person that banks with them that actually likes the changes. Our local branch in Hico is fantastic and helps in any way possible. However, when you call the customer service number they do not help, are snide and hateful. We have considered changing banks because of it, if it wasn’t for the fact that we love the local branch ladies, we would have pulled all 7 accounts we have there.
I was “trying” to help my husband log into our joint account and it would not work, I called the after hours number and from the beginning she was not helpful AT ALL! It’s a joint account (all of our accounts are) and they had to speak to him before….why exactly…again joint account! Anyways, she was not even able to help me and told me I needed to call the bank. I’m still not sure why my login will not work for him, it did when it was Pioneer….ABSOLUTELY RIDICULOUS! When I set up my account it took the customer service over 3 hours to get mine to actually work.
And if and when you can actually login to the app it’s almost impossible to navigate, y’all seriously need to make some improvements and maybe consider training your customer service people to be more accommodating.
And I would love to know why do you have to have different 2 apps if you own a business? So much for banking made easier…
Data as of Q2 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 4767 |
| Year Established | 1892 |
| Employees | 1136 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.4% |
| Return on Equity - YTD | 3.84% |
| Annual Interest Income | $107.9MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2022vs Q2 2021 | $7.04B$5.55B |
| Loans | Q2 2022vs Q2 2021 | $5.39B$3.89B |
| Deposits | Q2 2022vs Q2 2021 | $5.95B$4.76B |
| Equity Capital | Q2 2022vs Q2 2021 | $781.8MM$555.0MM |
| Loan Loss Allowance | Q2 2022vs Q2 2021 | $56.1MM$43.0MM |
| Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $29.6MM$37.2MM |
| Real Estate Owned | Q2 2022vs Q2 2021 | $5.4MM$4.0MM |
