Technology Credit Union


Overview / Commentary
408-451-9111
2010 N 1st St
San Jose, CA 95131

Technology Credit Union is headquartered in San Jose and is the 18th largest credit union in the state of California. It is also the 88th largest credit union in the nation. It was established in 1960 and as of December of 2019, it had grown to 239 employees and 124,496 members at 10 locations. Technology Credit Union has an A+ health rating.

Field of Membership Restrictions

Technology Credit Union is open through a membership in the Financial Fitness Association ($8 membership fee). Membership is also open to those who live, work, attend school or worship in Santa Clara, Alameda, San Mateo, Santa Cruz, Contra Costa, or San Francisco Counties and to employees of any of the following select employer groups: American Cancer Society, American Diabetes Association, Cisco Systems, Inc. Ebay, Inc. or any of the over 300 SEGs (a full list of groups can be found in the credit union's online application).
See current membership details

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Not Great, Not Terrible

Posted by: |

Pros:
- Pleasant online banking experience
- No maintenance fees for basic checking

Cons:
- Rates aren't competitive: No rewards checking, higher loan rates than you can find elsewhere
- Credit cards offerings are pretty bland

I opened this account because they offered a bonus, but I don't have any incentive to keep it once the minimum time is up.

Online Access Restricted For ACH Transfers

Posted by: |

Tech CU restricted my online access to my accounts due to conducting "too many ACH transfers" according to their "internal policy" (read: undisclosed and unknown), and would not reinstate access. There are no restrictions or limits on the number or frequency of ACH transfers noted in Tech CU's Member Handbook, and I've been with them since 2012. Do not bank with Tech CU; it's simply not worth your time or your nerves. Choose another banking provider that will regard and treat you as a customer and a human being, not a running balance and a collection of transactions.

Not Converting To A Bank (But Not That Great Either)

The credit union did try to convert to a bank a few years ago, and the membership resoundingly rejected it. However, the management stayed in place and members were unable to create change. I left some money on deposit, but I'm in the process of cleaning it and moving it from a savings account paying 0.05% APY to something much higher. By moving the savings to another institution, I'll be getting as much interest every month (1.00% APY) as I do in a year at Tech CU.

Rates aren't that great, and the web tools are antiquated. I'll probably keep the account because it's always worth staying a member, but it's definitely way down on the list of CUs that I recommend.

Dissatisfied With Customer Service

Posted by: |

I have been banking with Technology Credit union for a couple years and I am completely unsatisfied with the service.  I went to Tech CU to experience the higher interest rates and better customer service they advertise over larger banks. To date - I've seen neither.  Interest rates are low, holds on checks are longer than average, customer service hours on phone are lower and I've had multiple negative experiences with the in-bank personnel related to customer service.

Recently - they charged multiple overdraft fees on my checking account despite having thousands of dollars in the bank.  The prioritization of fees and charges over customer services is disheartening.  I think the move to be a bank has really changed the mindset of employees.  Stick with the bigger banks, you'd be surprised you'll get better service, better rates and lower fees!

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Health
A+

Health Grade Components

Overall
NCUA #68383
Year Chartered1960
Employees239
Primary Regulator
Profit Margin
Return on Assets - YTD1.05%
Return on Equity - YTD9.81%
Annual Interest Income$118.5MM
Assets and Liabilities
AssetsQ4 2019vs Q4 2018$3.05B$2.74B
LoansQ4 2019vs Q4 2018$2.36B$2.18B
DepositsQ4 2019vs Q4 2018$2.71B$2.34B
Equity CapitalQ4 2019vs Q4 2018$322.7MM$284.3MM
Loan Loss AllowanceQ4 2019vs Q4 2018$21.2MM$18.1MM
Unbacked Noncurrent LoansQ4 2019vs Q4 2018$7.9MM$6.4MM
Real Estate OwnedQ4 2019vs Q4 2018$0$0
Rates

Rates for Technology Credit Union are currently being reviewed.

Locations


Cities: Cupertino, Dublin, Fremont, Milpitas, Palo Alto, San Francisco, San Jose, Sunnyvale

Cupertino Branches
Branch Office10051 S De Anza BlvdCupertino, CA 95014-2105

Dublin Branches
Branch Office6601 Dublin Blvd Ste ADublin, CA 94568-3118

Fremont Branches
Branch Office43848 Pacific Commons BlvdFremont, CA 94538

Milpitas Branches
Branch Office360 Cypress DrMilpitas, CA 95035-7906

Palo Alto Branches
Branch Office490 California AvePalo Alto, CA 94306-1900

San Francisco Branches
Branch Office1449 Mission StSan Francisco, CA 94103-2510

San Jose Branches
Branch Office2010 N 1st StSan Jose, CA 95131-2018
Branch Office846 Blossom Hill RdSan Jose, CA 95123-2718
Branch Office1562 S Bascom AveSan Jose, CA 95125-6108

Sunnyvale Branches
Branch Office333 W El Camino RealSunnyvale, CA 94087

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