Truist is headquartered in Charlotte and is the 2nd largest bank in the state of North Carolina. It is also the 7th largest bank in the nation. It was established in 1872 and as of June of 2022, it had grown to 48,086 employees at 2,122 locations. Truist has an A health rating.
One Of The Good Guys!
Fantastic communication!
Fantastic guidance!
Fantastic team!
Everything about my experience with this bank was amazing. They've got nothing to hide and a great team of carefully selected workers!
Excessive Charges, No Customer Service
I opened a checking account May 13,2022. Supposed to be free with Direct Deposit. Was charged a monthly fee June 27 because DD didn't come in until the 30th. Jumped thru hoops, hours on the phone to be "forgiven as a one time courtesy" $12 fee. December 2022, my DD (it is a pension) comes early due to holiday. Because Truist statemetn runs to 27th of month, Dec. 2022 had 2 DD's (Nov 30 & Dec 20) and Jan 2023 had NONE as their statement period ended 1/27/23, my pension DD comes in 1/31/23. An hour on the phone, numerous holds, now waiting for a call back for a supervisor.
INCOMPETENCE AT BEST
4/22/2022 - MOST RECENT: VISITING NEW BRANCH IN WAKE FOREST, NC ON CAPITAL BLVD.
DEPOSITED CHECK AT TELLER LINE 4-4:30 PM ON FRIDAY, NO SPECIAL REQUESTS, NO CASH BACK , NO HOLDS (because I asked if this would be the case) OR ANYTHING, OTHER THAN IT TOOK TELLER ALMOST 10 MINUTES TO HANDLE THIS TRANSACTION. CHECK DOES NOT SHOW UP ON LINE, IMMEDIATELY...NOR DOES IT SHOW UP NEXT DAY (SAT. MORNING). I CALL BRANCH, TALK TO ATTENDING MGR. AND SHE SAYS IT MUST BE SOME "GLITCH" IN THE SYSTEM, AND THAT I WILL HAVE TO WAIT UNTIL MONDAY TO FIND OUT IF THERE IS A PROBLEM. I LOOK ONLINE ON SUNDAY MORNING - NOTHING POSTED, AND I CHECK again MONDAY MORNING, STILL NO CREDIT TO MY ACCOUNT. I VISIT BRANCH BEFORE LUNCH. THE PLACE IS OUT OF CONTROL. THE MANAGER WALKS IN AND I INQUIRE ABOUT IT, AND HE SAYS HE SAW SOMETHING ABOUT IT COME ACROSS HIS DESK, BUT NOTHING HAD BEEN DONE ABOUT IT. AT THIS POINT I AM STRESSED...I REQUEST THEY locate this check/ MY MONEY, HE SAYS HE CAN'T, AND HE REPORTS HE...WILL LOOK INTO IT! HE SAYS IT WILL BE THE END OF THE DAY BEFORE HE COULD HAVE A RESPONSE. THIS CK. IS FOR OVER 11K (WRITTEN FROM AN ATTORNEY'S TRUST ACCOUNT) AND THE ONLY THING I HAVE IS SOME ODD LOOKING DEPOSIT SLIP GIVEN TO ME ON FRIDAY.
HE COULDN'T TELL ME WHAT HAD TRANSPIRED. I TOLD HIM, I WOULD BE REPORTING THIS TO THE ATTORNEY GENERAL, THE NEWSPAPER, AND THE POLICE OF WHICH I DID CALL AFTER LEAVING. I WENT BACK INTO THE BRANCH THREE HOURS LATER, TAKING WITH ME A WITNESS, AND THE MANAGER AT THIS TIME SAYS THEY HAD FOUND MY CHECK, WHICH HE HAS ON HIS DESK. HE DOESN'T OFFER ANY EXPLANATION.
HE DOES SEEM ODD, AND DIFFERENT FROM MY HAVING SEEN HIM IN THEIR OLD LOCATION. IN PREVIOUS DEALINGS HE SEEMED IN CONTROL. BUT TODAY, HE SEEMED PERPLEXED AS IF HE WERE WALKING ON EGGSHELLS AFRAID OF REALLY HANDLING THIS SITUATION INTERNALLY.
A CAVEAT TO THIS...AND NOT TO SAY THAT ANY OF THIS RELATES TO THE OTHER BUT---ON FRIDAY THE EMPLOYEES WERE DRESSED IN SOME KIND OF ATTIRE, UNUSUAL TO THE PROFESSIONAL APPEARANCES USUALLY SEEN AT A BANK. ADDITIONALLY, THE TELLERS WERE WEARING THE (COVID) MASKS, IN FACT I COULD NOT UNDERSTAND THE TELLER HANDLING MY TRANSACTION. HER VOICE WAS LOW AND MUFFLED, AND WHEN I EXPRESSED TO HER THAT I COULD NOT HEAR HER CLEARLY...NOTICEABLY THE TELLER BESIDE HER ODDLY STOOD UP, CATCHING MY ATTENTION, TURNED HER BACK IN MY DIRECTION, AND STOOD THERE...I COULD NOT HELP BUT READ...THE BACK OF HER SHIRT ...WHICH HAD IN LARGE PRINT..."BLACK LIVES MATTER". (which is fine, but I did not know this was the stance this business was taking, being that it seems to be so controversial)
This WHOLE experience was really simply unnecessary...I have never witnessed anything like this in dealing with BB&T or any bank for that matter. Needless to say, I am not going to continue to do business with them. It was too much work, too many issues for a simple deposit, having never previously had any issues with any on site transactions. Truly most of my transactions are on line, but still.
Turn Around And RUN
Don't walk run far away from this banking establishment. I banked with BB&t for over 20 years without issue. Since they merged and became truest I have had nothing but issues and problems. Zelle payments not being received, not being able to use the mobile app to make deposits, extremely long customer service wait times compounded with clearly call center agents instead of banking employees, and a mobile app leaps and bounds less user friendly and intuitive than the one BB&t used.
Sad Excuse Of A Bank
Banked with Suntrust for over 20 years. (I'm with the same car insurance company for 47 years, cell phone company 32 years ..... I'm loyal). This switch to Truist has been a nightmare.
Not only is getting someone on the phone next to impossible, the business practices of the new company are anti-consumer, backward thinking, and heartless.
Some background, I used to have over $100k in varies accounts with Suntrust. Unfortunately after a divorce, numerous health set backs, etc. that is no longer the case. I'm now waiting for disability approval and haven't worked in 8 months.
I deposited 2 checks, $1,000 each, on 2/8 via the mobile app. These were from brothers to cover some bills and purchase medication i need. I have been doing this monthly for the past 5 months. Under Suntrust these deposits cleared in 2 days.
But Truist decided to put a hold on these checks. I called Customer. Svc. and was disconnected after a 1 hour hold TWICE before finally getting through. They now tell me the checks will post at 9am on 2/18. This despite the fact the funds have already come out of the accounts they were drawn on! So Truist just wants to draw interest on the money until 2/18.
This new "policy" is going to put me in the hospital. All so they can get a buck off of $2000?
Once the checks clear, I'll be moving to another, more customer friendly bank. Assuming I'm still around to do it.
Shame on you Truist.
Do Not Bank With Truist
I have had endless issues with Truist since the Suntrust merger- Statement balances are not kept up to date, internal transfers have taken DAYS, have no Zelle now, app was down for a while, customer service is limited to only front line assistance, then you must wait for a call back from a manager. Do your research if you consider banking here, BBB has 1.7 of 5 rating FOR A REASON!
Data as of Q2 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 9846 |
| Year Established | 1872 |
| Employees | 48086 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.01% |
| Return on Equity - YTD | 8.74% |
| Annual Interest Income | $6.62B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2022vs Q2 2021 | $532.1B$510.3B |
| Loans | Q2 2022vs Q2 2021 | $299.9B$280.9B |
| Deposits | Q2 2022vs Q2 2021 | $435.4B$412.7B |
| Equity Capital | Q2 2022vs Q2 2021 | $58.23B$64.29B |
| Loan Loss Allowance | Q2 2022vs Q2 2021 | $3.46B$4.26B |
| Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $1.08B$1.04B |
| Real Estate Owned | Q2 2022vs Q2 2021 | $181.0MM$78.0MM |
