Truliant Federal Credit Union is headquartered in Winston Salem and is the 3rd largest credit union in the state of North Carolina. It is also the 98th largest credit union in the nation. It was established in 1952 and as of December of 2022, it had grown to 927 employees and 301,908 members at 38 locations. Truliant Federal Credit Union's money market rates are 3X the national average, and it has a B+ health rating.
Field of Membership Restrictions
Membership in Truliant Federal Credit Union is open to anyone through joining the American Consumer Council. Membership is also open to the following: (1) those who live, work, attend school or worship in Alamance, Alexander, Alleghany, Cabarrus, Caswell, Catawba, Chatham, Cleveland, Davidson, Davie, Forsyth, Guilford, Gaston, Iredell, Mecklenburg, Montgomery, Randolph, Rockingham, Rowan, Stanly, Stokes, Surry, Wilkes, or Yadkin Counties in North Carolina; (2) those who live, work, attend school or worship in Henry, Montgomery, or Pulaski Counties in Virginia and select areas of Wythe, Henrico and Chesterfield Counties; (3) those who live, work, attend school or worship in select areas of Greenville County in South Carolina; (4) employees of AT&T Company, Blue Rhino Corporation, Corn Products International and over 300 Select Employer Groups.
See current membership details
Low Fees And Low Interest Rates On Loans
I been with Truliant Federal Credit Union for five years since moving to NC. My checking account does not have any fees, especially no debit card fees. I have also saved money due to the low loan rates I have gotten on my home and auto.
Truliant Is Great For Everyday People
I would highly recommend Truliant Credit Union for the normal everyday person. I work for one of the big name banks so I have an understanding of what is involved in the financial services industry. Although I work there, I do not make enough money nor do I have a good enough credit history to qualify for their “best” products. I opened a savings account with Truliant and I have super pleased ever since I did. I get much better returns on my savings account with them than I do at the bank I work for. I was also able to qualify for a low interest loan without a lot of hassle at Truliant. Every time I have dealt with someone there they have had superior customer service attitudes. I would highly recommend them for anyone needing a real-world financial services institution rather than one that caters or is designed more for the high net-worth customers.
My Experience with Truliant
I used to work for AT&T and joined their credit union which then changed to Truliant Credit Union. I found dealing with the credit union to be exactly the
same as dealing with the various banks I was with previously. In other words they offered the exact same services but with MUCH better fees. I mean they
had no fees at all for checking but you did have to keep $5.00 in the savings account that you were required to open. You did get the $5.00 back when you closed your account. I recall the tellers being courteous and professional and I received an excellent interest rate for my car loan. The car loan was also processed very quickly. It was a very good experience.
RUN! DONT DO IT!
If I could leave 0 stars I would! I've never had a banking experience worse than with Truliant and they do nothing at all the compensate you or make up for the mistakes. The most you will get is a "I'm sorry that happened.”
1. If you are refinancing a loan- they won’t wire the funds to your current lender. So be prepared to pay double interest for both loans for 2 weeks while your payoff check is being shipped via the lowest possible speed mail possible.
2. To open a loan you must open a savings account as well- they are both connected. My loan was not set up correctly or finished processing correctly, therefore my savings account was not set up correctly. Which brings me to my issue below.
3. After making multiple phone calls and speaking to at least 5 people I will summarize my experience. I have spent no less 3 hours on the phone attempting to rectify the issue above. Because my accounts were not setup correctly, my loan payments from my Truliant savings account to my loan were rejected. I was then cut off from making online payments online and charged returned check fees. Each time I called no one knew what was going on and I was put on hold for 30 minutes at a time. I was told the issue was rectified and it would not be and I would have to call again. I believe the issue has now been resolved but I cannot say for sure and am not hopeful. I requested compensation for their error- I had to spend hours on the phone trying to fix their mistake just to be able to pay my loan. I asked for compensation for my time, I received nothing. Not even a little $25 account credit. I should have been paid the minimum wage for hours on the phone as much as they made me work just to be able to pay my loan. Had I not continued to call and call and call I wouldn’t have been able to make my payments.
4. They close at 5:30 so you’ll most likely have to carve out time during your work day to get assistance.
I wish I never opened my loan with them and as soon as it’s paid off I will be closing my accounts. That is if I don’t just go to another bank and refinance before then.
While they do have good personal loan rates- they definitely make you work for it with the headaches they cause. Worst banking experience I’ve ever had in my life. I feel so uncomfortable having a loan with them and knowing they have something that is tied to my credit score and can harm me due to their mistakes and negligence.
Data as of Q4 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 7840 |
| Year Chartered | 1952 |
| Employees | 927 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.12% |
| Return on Equity - YTD | 14.26% |
| Annual Interest Income | $155.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2022vs Q4 2021 | $4.13B$3.78B |
| Loans | Q4 2022vs Q4 2021 | $3.21B$2.62B |
| Deposits | Q4 2022vs Q4 2021 | $3.48B$3.38B |
| Equity Capital | Q4 2022vs Q4 2021 | $317.4MM$303.2MM |
| Loan Loss Allowance | Q4 2022vs Q4 2021 | $22.0MM$19.1MM |
| Unbacked Noncurrent Loans | Q4 2022vs Q4 2021 | $23.9MM$10.8MM |
| Real Estate Owned | Q4 2022vs Q4 2021 | $0$209.00K |
