Overview / Commentary
800-531-8722
10750 Robert F McDermott Fwy
San Antonio, TX 78288

USAA Bank is the Texas-based banking component of the United States Automobile Association, a privately held financial services company offering an array of insurance, banking, investment, and lending products and services. The company’s target market and membership field is limited to members of the U.S. military and their immediate families. The company also has a history of superior credit and service ratings, in addition to its repeated recognitions by major publications for being one of the best companies to work for.

On its personal banking side, USAA Bank offers deposit and loan products to serve its members savings and lending needs. Checking, savings, Certificate of Deposit (CD) and IRA CD accounts are available, as well as auto, home, and personal loans. USAA’s checking accounts feature a free checking option that offers free mobile deposit, BillPay, funds transfers to and from any bank, and zero liability for unauthorized charges. The bank also has a secure checking account option that comes with a monthly fee in exchange for identity theft protection services and a World MasterCard debit card. The savings account offering has no monthly service fee and comes with a debit card that can be used at any ATM nationwide. Transaction fees garnered from non-USAA ATM partners are reimbursed up to a certain amount each month. The savings account also features free funds transfers and tiered interest rates that grow as the account balance reaches certain thresholds. Both the checking and savings account offerings come with USAA’s financial management software, MoneyManager, which helps track expenses and map out a budget.

Certificates of Deposit (CDs) and IRA CDs are also available and can be opened in term lengths ranging from 1 month to 7 years. CDs come in three forms: Variable, Adjustable Rate, and Fixed Rate, which allow for additional deposits, a one-time rate adjustment, and no additional deposits, respectively.

USAA Bank online banking provides a secure and versatile web-based system through which members can manage their deposit accounts, as well as other accounts they have with USAA. The Internet platform makes it easy to accomplish tasks like Bill Pay, mobile deposit, and funds transfers. USAA MoneyManager is the bank’s proprietary financial management system that gives members the ability to track their spending and budget. USAA’s mobile banking system consists of a mobile optimized website and mobile banking apps to make banking from a smartphone or tablet device easy and convenient.

USAA Bank was originally established as a federal savings bank with the FDIC in 1983 and is headquartered in San Antonio, Texas. The USAA group began after a group of Army officers insured one another when they could not obtain auto insurance due to their “high-risk” stereotype. Over 60 years later the banking component of the insurance company was started. USAA Bank serves its members through a limited number of financial service centers located across the country, as well as through online and telephone banking representatives.

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9/30/11 - USAA Won’t Charge Extra Fees For Debit Card
9/2/11 - USAA CD Rates Fall 10 Basis Points On 5-Year Super-Jumbo
7/7/11 - USAA Bank Ends Debit Card Rewards Program
6/15/11 - USAA Bank Offers Direct Check Deposits At UPS Stores
3/10/11 - Do Not Have To Be In Military To Open CD
1/28/11 - USAA Bank's Growth - Focus Only On The Military?
1/27/11 - Top Jumbo Mid-Term CD Rates at USAA Bank - Available Nationwide
9/24/10 - USAA Bank Cuts CD Rates Again
9/10/10 - USAA Bank's CD Rates Fall
8/24/10 - USAA Bank's Long-Term CD Rate Cuts
8/6/10 - USAA Bank Increases 7-Year CD Rates - Best 7-Year CD Rates in the Nation
8/3/10 - Consent For Early Withdrawal For CD From USAA Bank
8/2/10 - USAA Bank Is Missing From My Lists Here...
7/23/10 - Top Jumbo Long-Term CDs at USAA Bank - Available Nationwide
7/10/10 - Interesting Incident At USAA Bank
5/19/10 - Your Postingon May 1
3/10/10 - My Husbandjust Rolled Over An IRA With USAA
8/4/09 - Competitive CD Rates at USAA Federal Savings Bank - Nationally Available
5/6/09 - 3.25% 2-Year CD at USAA Bank - Nationally Available but Membership Restrictions
4/22/09 - $100 Checking Account Bonus at USAA Bank - Nationally Available but Membership Restrictions
1/19/09 - 5.32% 7-Year CD at USAA Federal Savings Bank - Nationally Available but Membership Restrictions
12/6/08 - 5.32% 5-Year Jumbo CD at USAA Federal Savings Bank
2/5/07 - $150 Checking and Savings Account Promo at USAA
10/30/06 - High Yield Long-Term CDs at USAA Bank
8/12/06 - USAA Bank Update and Extra 1% Rate Special
5/18/06 - 5.71% Money Market Account for First 6 Months at USAA Bank
10/6/05 - Update on USAA Bank

Reviews (233)

Great Bank

Posted by: Thomas777 | Jun 7, 2018

Overall, I've had no issues with USAA Bank. I do all of my banking through them. The are quick to respond to all my inquires and offer multiple ways to contact them if needed. They have a slick online platform and mobile app that can accomplish most tasks for day to day banking. The only thing I was not a fan of was the switch from MasterCard to Visa. I feel MasterCard offers better buyers protection and reward programs than Visa.

USAA online banking

I do my online banking with USAA. It is my absolute favorite bank and I do it all from online. They are always so kind when I call customer service. I also like how they have no banking fees and my direct deposits always show up right away.

Satisfied USAA Customer

I have been a USAA customer for over 15 years now. I do all of my banking online and love the ease and convenience of it. One of my favorite aspects of USAA's online banking system is the instant deposit check scan feature. All I have to do is take a picture of the front and back of my check and it is in my account. I also love that I can use any ATM and all the fees are credited back to my account. Anytime I have called with a question or for any reason the customer service is always polite and quick to help. Just this year my identity was stolen and USAA did everything possible to help the situation. USAA is a great bank and I will be a customer for life.

Avoid USAA

I’ve been a USAA member for 22 years and had generally been happy with USAA. However, USAA has recently exhibited mind-boggling incompetence which resulted in all my accounts being closed due to USAA’s error.

One day last year, without warning or explanation, I got a letter in the mail from USAA saying that it was closing all of my accounts in 30 days. Figuring this must be a mistake, I called USAA customer service to ask what was going on. I was told that USAA had decided to stop doing business with me, that the decision is final, and that no reason would be given to me. This meant that my children’s college accounts would be closed, my wife’s and my retirement accounts would be closed, and our checking account and credit card would be closed. I pleaded to customer service supervisors for an explanation, knowing this must be a mistake, but they said they did not have access to the reason for the decision.

True to their word, USAA closed all my accounts 30 days later. They even charged me a $20 account termination fee for closing one of the accounts. Most of my cost, though, was the hours I had to spend to move all my accounts and business to new banks and to file paperwork to avoid taxes on the closed education savings accounts.

I thought long and hard about what could have prompted USAA to want to close my accounts. Then I remembered that about 6 months earlier, I had received a suspicious voicemail from someone claiming to be from USAA wanting to talk to me about activity in my checking account and asking me to call him at an unlisted number. Recognizing this as a possible phishing scam, I had instead called USAA’s main customer service number, told them about the voicemail and the name the caller gave, told them that I’m happy to answer any questions they have, and asked them what I should do. They had said that they had no record of anyone from USAA trying to call me, that it was probably a phishing attempt, and that I should ignore it and forward a transcript of the voicemail to abuse@usaa.com . I did exactly that (and received no response). Now that USAA decided to shut down all my accounts, I began to wonder whether that voicemail actually *was* from USAA and my lack of a return call to the given unlisted number was why USAA was unhappy with me.

I wrote to USAA customer service asking whether that voicemail from 6 months ago was in fact from USAA and whether that was related to them closing my accounts. In the letter, I said that if the caller wanting to ask about my account was indeed from USAA, I remain willing to answer any questions they had, since I’ve done nothing wrong and have nothing to hide. USAA did not respond to my letter.

Despite all my financial accounts with USAA being closed, I still had car insurance with USAA. When I logged in to USAA’s website a month later to get my latest insurance statement, I found that my online access had been suspended. I called USAA customer service and asked for my account to be unlocked so that I could access my insurance statement. The USAA representative kindly unlocked my account and then, without me asking him to, read me the notes in USAA’s file about me. The notes apparently said that USAA had received a letter from me asking why my account was closed, that letter had been forwarded to the office of the CEO, that they had investigated and found that the voicemail I had received 6 months earlier *was*, in fact, from USAA, and that no response should be given to me. The USAA customer service representative said that he had never seen anything like this in his many years working at USAA. He said USAA would only drop a customer if the customer committed a grave violation and that there would typically be warnings given. He reviewed my account himself and said he saw no record of any warnings nor any suspicious activity. He agreed that my not returning the voicemail probably contributed to USAA’s decision, though he didn’t know the reason. He agreed that I had done the prudent thing by contacting USAA customer service when receiving a call asking me to call back at a non-USAA number. He recommended that I write to the office of the CEO and explain everything.

So, as suggested, I wrote to the CEO of USAA and explained how I have only ever acted in good faith to protect USAA, that I have not done anything against USAA’s interests to my knowledge, that USAA seems to have erred in telling me that they had not contacted me when they had, that USAA’s error seems to have led to USAA’s decision to close my accounts, that their account closing fee is unfair since I didn’t *choose* to close the account, and that it was poor customer service for them to not respond to my earlier letter despite the fact that they realized they had erred when they researched the matter. To this, I got a curt response saying that they had a right to stop doing business with me, that they exercised that right, and that they will not be writing to me further on this topic.

I wonder what I did to get this treatment from USAA. One one hand, whatever it was must have been very minor, since they only bothered to leave me a voicemail asking about it (no email or letter) and they let me go on using my account for most of a year after that. On the other hand, whatever it was must have been so severe as to justify shutting down all of my family’s accounts without explanation and to get no reconsideration when the matter was escalated to USAA’s CEO.

Since then, 9 months have passed. I recently got a personal credit card invitation from USAA offering a $200 introductory bonus. I thought to myself that USAA must have finally come to its senses and removed me from its blacklist. I applied for the card and was accepted by USAA. However, several days after using the card for the first time (to buy baseball tickets for my family), my account was shut down without notice. No bonus was paid to me. I received a letter in the mail saying that my account was shut down “for unacceptable behavior or activity”. I called USAA to ask what the unacceptable behavior or activity was. The USAA representative, after putting me on a long hold, told me that my account was closed for the same reason why my accounts were closed last year. I explained that I’d never gotten a reason last year and this was the first I’d heard of “unacceptable behavior or activity”. I asked if he could share details. He replied that he had no further information for me.

Since opening that credit account, I’ve received three more credit card offers from USAA. I won’t bother trying to accept them.

It’s sad that a once great company like USAA has such a bad case of organizational schizophrenia and poor customer service. USAA has repeatedly demonstrated that its left hand has no idea what its right hand is doing. It punishes its good, long-term customers for being conscientious and avoiding phishing scams and it is unwilling to acknowledge when it is wrong.

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Health

Health Grade Components

Overall
FDIC Certificate #32188
Year Established1983
Employees6893
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.4%
Return on Equity - YTD15.38%
Annual Interest Income$2.97B
Assets and Liabilities
AssetsQ3 2018vs Q3 2017$82.16B$79.49B
LoansQ3 2018vs Q3 2017$46.65B$46.31B
DepositsQ3 2018vs Q3 2017$72.24B$70.42B
Equity CapitalQ3 2018vs Q3 2017$7.76B$7.22B
Loan Loss AllowanceQ3 2018vs Q3 2017$760.2MM$859.8MM
Unbacked Noncurrent LoansQ3 2018vs Q3 2017$355.0MM$402.5MM
Real Estate OwnedQ3 2018vs Q3 2017$2.7MM$2.6MM
Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

USAA Bank Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.31%*$1m*- USAA Performance First Savings
OTHER TIERS: 0.05% Up to $10k | 0.20% $10k - $25k | 0.25% $25k - $50k | 0.80% $50k - $100k | 1.00% $100k - $250k | 1.11% $250k - $500k | 1.21% $500k - $1m
0.15%*$10k*- USAA Savings
OTHER TIERS: 0.09% Up to $1k | 0.10% $1k - $10k

USAA Bank Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.01%$1k-USAA Classic Checking
0.01%$1k-Youth Spending

USAA Bank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.14%$175k-5 Year CD - Super Jumbo
3.14%$175k-7 Year CD - Super Jumbo
2.94%$95k$175k5 Year CD - Jumbo
2.94%$95k$175k7 Year CD - Jumbo
2.87%$175k-3 Year CD - Super Jumbo
2.84%$175k-4 Year CD - Super Jumbo
2.78%$1k$95k5 Year CD - Standard
2.78%$1k$95k7 Year CD - Standard
2.66%$95k$175k3 Year CD - Jumbo
2.63%$95k$175k4 Year CD - Jumbo
2.63%$175k-30 Month CD - Super Jumbo
2.53%$175k-2 Year CD - Super Jumbo
2.51%$1k$95k3 Year CD - Standard
2.48%$1k$95k4 Year CD - Standard
2.46%$175k-18 Month CD - Super Jumbo
2.43%$95k$175k30 Month CD - Jumbo
2.32%$95k$175k2 Year CD - Jumbo
2.27%$1k$95k30 Month CD - Standard
2.25%$95k$175k18 Month CD - Jumbo
2.23%$175k-1 Year CD - Super Jumbo
2.23%$175k-15 Month CD - Super Jumbo
2.17%$1k$95k2 Year CD - Standard
2.10%$1k$95k18 Month CD - Standard
2.03%$95k$175k1 Year CD - Jumbo
2.03%$95k$175k15 Month CD - Jumbo
1.88%$1k$95k1 Year CD - Standard
1.88%$1k$95k15 Month CD - Standard
0.71%$95k$175k270 Day CD - Jumbo
0.71%$175k-270 Day CD - Super Jumbo
0.66%$1k$95k270 Day CD - Standard
0.61%$95k$175k182 Day CD - Jumbo
0.61%$95k$175k7 Month CD - Jumbo
0.61%$175k-182 Day CD - Super Jumbo
0.61%$175k-7 Month CD - Super Jumbo
0.56%$1k$95k182 Day CD - Standard
0.56%$1k$95k7 Month CD - Standard
0.50%$95k$175k150 Day CD - Jumbo
0.50%$175k-150 Day CD - Super Jumbo
0.46%$250-182 Day CD - Variable Rate
0.46%$250-1 Year CD - Variable Rate
0.45%$95k$175k120 Day CD - Jumbo
0.45%$175k-120 Day CD - Super Jumbo
0.35%$95k$175k91 Day CD - Jumbo
0.35%$175k-91 Day CD - Super Jumbo
0.30%$1k$95k91 Day CD - Standard
0.22%$95k$175k30 Day CD - Jumbo
0.22%$175k-30 Day CD - Super Jumbo

USAA Bank IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.14%$175k-5 Year IRA - Super Jumbo
3.14%$175k-7 Year IRA - Super Jumbo
2.94%$95k$175k5 Year IRA - Jumbo
2.94%$95k$175k7 Year IRA - Jumbo
2.87%$175k-3 Year IRA - Super Jumbo
2.84%$175k-4 Year IRA - Super Jumbo
2.78%$250$95k5 Year IRA - Standard
2.78%$250$95k7 Year IRA - Standard
2.66%$95k$175k3 Year IRA - Jumbo
2.63%$95k$175k4 Year IRA - Jumbo
2.53%$175k-2 Year IRA - Super Jumbo
2.51%$250$95k3 Year IRA - Standard
2.48%$250$95k4 Year IRA - Standard
2.32%$95k$175k2 Year IRA - Jumbo
2.23%$175k-1 Year IRA - Super Jumbo
2.17%$250$95k2 Year IRA - Standard
2.03%$95k$175k1 Year IRA - Jumbo
1.88%$250$95k1 Year IRA - Standard
Locations

USAA Bank is an Internet only bank and does not have branch locations. Its headquarters is located at 10750 Robert F McDermott Fwy - San Antonio, TX 78288

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