Vantage West Credit Union is headquartered in Tucson and is the 4th largest credit union in the state of Arizona. It is also the 150th largest credit union in the nation. It was established in 1955 and as of March of 2021, it had grown to 474 employees and 162,706 members at 21 locations. Vantage West Credit Union has an A+ health rating.
Field of Membership Restrictions
Membership in Vantage West Credit Union is open to: (1) those who live, work, volunteer, attend school or worship in Pima, Pinal, Cochise, or Maricopa Counties, Gila River Indian Community Reservation, or Arizona’s “Copper Basin” Area; (2) active or retired military or civilian personnel of the United States Armed Forces who are stationed or training at/near Davis-Monthan Air Force Base and other parts of southern Arizona.
See current membership details
Love the customer service
I've been with vantage west for about 3 years now and probably will be for years to come. The products and pricing are really good and they recently started adding things like discounts on car insurance for being a member. The people are always really nice and my husband and I really like the credit card that we have through them. My only real complaint is that the mobile app is slow to update and on sunday it removes all the previous cleared/clearing. So it makes seeing where we are financially on the go a pain. Oh and they use to have coinstar type machine in the bank that was free for members but they took it out, I really liked it but it's not a big deal.
IRA Rates High And NCUA Coverage Means Preservation Of Capital.
I found their IRA rates for Premium Share accounts to be very attractive. My wife had been a customer for over 25 years. I met with a VantageWest customer service rep to set up the transfer of an existing traditional IRA from another financial institution. Only time will tell if their service is good; however, the experience was professional. The rep was highly competent and their webite appears to be good and very easily navigated. I plan to have my wife move her traditional IRA from another financial institution at the earliest next convenience. So, to that extent, I recommend AdvantageWest. Their business longevity speaks for itself.
Outdated Systems And Errors Made On My Account
I am a 20 year plus member of that credit union. I'm also a member of Pentagon, USAA, Arizona Federal and several banks for both my business, investment and personal banking. This CU has been the worst CU and I should have closed my VISA account a long time ago. Their online banking is severally outdated and lacks functionality. I had identity theft and needed to update auto pay on all my accounts. The lack of humans during COVID as well as a terrible online interface was tragic and time consuming. I incurred a ton a late fees, and attemps for ACH were unsuccessful as the "form" is processed by a "department" during covid. Unsure how this was happening when bankers were working from home. They never processed by ACH. Blamed me for not finishing the process, then never sent me a notice that it was not complete nor that my payment was late. They then reported me 30 days late, all the while I'm calling dozens of time to rectify. It was a shit show. Rude staff "managers" blaming the member. Negligence galore. Still working with regulatory agencies to hold them accountable but they want to ruin a business owners credit during COVID for their error. Run don't walk from this CU. Much better rates and service out there from others
Beware Of Vantage West CU, Save Yourself
I have been a customer for 16 yrs and I continue to complain, but now I am finally closing my acct. This bank sucks! The computer banking makes you go in and get a password from email or text every single time I log in, so frustrating. It takes 3-5 days to deposit a check, I deposited a ck. for 2900.00 and they held the check for 4 days and OD my acct, for 96.00 by holding some small charges, 15.00 and 6.00 and withdrawing a 600.00 amt. then od all three items, then releasing the checks all within hours, and they didnt' even care. I never OD my acct but the ck. was from BofA, I should have just went down the street and cashed it the same day. The tellers are stupid and they act like your robbing the place everytime you go in there, save yourself a hassle and go to a real bank.
Overdraft Fees
Vantage west takes advantage of their customers with the extremely high fees for over draft. they charge you $32.00 on a $4.00 over draft.. I know it was my own fault for not having enough to cover the $4.00 debit trans. however thats a total of 8 times the amount I was overdrafted. Thats just wrong.. they also attach fees on fees. I guess they have to make there money some how..
Data as of Q1 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 68558 |
| Year Chartered | 1955 |
| Employees | 474 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.05% |
| Return on Equity - YTD | 9.65% |
| Annual Interest Income | $18.9MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2021vs Q1 2020 | $2.47B$2.07B |
| Loans | Q1 2021vs Q1 2020 | $1.42B$1.54B |
| Deposits | Q1 2021vs Q1 2020 | $2.13B$1.79B |
| Equity Capital | Q1 2021vs Q1 2020 | $264.0MM$252.5MM |
| Loan Loss Allowance | Q1 2021vs Q1 2020 | $15.0MM$12.5MM |
| Unbacked Noncurrent Loans | Q1 2021vs Q1 2020 | $3.5MM$7.5MM |
| Real Estate Owned | Q1 2021vs Q1 2020 | $63.00K$0 |
