Vantage West Credit Union is headquartered in Tucson and is the 3rd largest credit union in the state of Arizona. It is also the 139th largest credit union in the nation. It was established in 1955 and as of September of 2016, it had grown to 453 employees and 141,505 members at 18 locations. Vantage West Credit Union has an A health rating.
Membership in Vantage West Credit Union is open to the following:: (1) those who live, work, volunteer, attend school or worship in Pima, Pinal, Cochise, or Maricopa Counties in Arizona, in Gila River Indian Community Reservation, or in Arizona’s “Copper Basin” Area; (2) active or retired military or civilian personnel of the United States Armed Forces who are stationed (or training) at/near Davis-Monthan Air Force Base and other parts of southern Arizona.
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I've been with vantage west for about 3 years now and probably will be for years to come. The products and pricing are really good and they recently started adding things like discounts on car insurance for being a member. The people are always really nice and my husband and I really like the credit card that we have through them. My only real complaint is that the mobile app is slow to update and on sunday it removes all the previous cleared/clearing. So it makes seeing where we are financially on the go a pain. Oh and they use to have coinstar type machine in the bank that was free for members but they took it out, I really liked it but it's not a big deal.
I found their IRA rates for Premium Share accounts to be very attractive. My wife had been a customer for over 25 years. I met with a VantageWest customer service rep to set up the transfer of an existing traditional IRA from another financial institution. Only time will tell if their service is good; however, the experience was professional. The rep was highly competent and their webite appears to be good and very easily navigated. I plan to have my wife move her traditional IRA from another financial institution at the earliest next convenience. So, to that extent, I recommend AdvantageWest. Their business longevity speaks for itself.
i never asked to be a part of this bank, was placed into it from a car dealer, thought i'd give them a try though....
customer service is less than sub-par, if you're new, might as well have your statement infront of you, if they sent your statement to the wrong house, IT IS HELL to get them to update it, let alone get access to your online account to make the changes yourself - they do not provide any help over the phone, you have to pay for help over the phone.
hidden fees behind every door - even disputes. like how can i dispute a charge i didn't make for $20, and VW expects me to pay $25 to start the dispute????? WTF? i've had other CC companies that have never mentioned any additional cost to start a dispute, unless it backfired, not upfront to just say they're making a dispute. not to mention, you HAVE to go into one of their inconveinent locations to start the process. as i said before, i was placed here unintentionally by a stupid car dealer and my experience with them has been horrendous.
cutting my losses, refinancing to a more reknowned bank that actually cares & treats their customers professionally, without the hidden agenda fees
I have been a customer for 16 yrs and I continue to complain, but now I am finally closing my acct. This bank sucks! The computer banking makes you go in and get a password from email or text every single time I log in, so frustrating. It takes 3-5 days to deposit a check, I deposited a ck. for 2900.00 and they held the check for 4 days and OD my acct, for 96.00 by holding some small charges, 15.00 and 6.00 and withdrawing a 600.00 amt. then od all three items, then releasing the checks all within hours, and they didnt' even care. I never OD my acct but the ck. was from BofA, I should have just went down the street and cashed it the same day. The tellers are stupid and they act like your robbing the place everytime you go in there, save yourself a hassle and go to a real bank.
|Return on Assets - YTD||0.73%|
|Return on Equity - YTD||6.18%|
|Annual Interest Income||$55.4MM|
|Assets and Liabilities|
|Assets||Q3 2016vs Q3 2015||$1.65B$1.53B|
|Loans||Q3 2016vs Q3 2015||$1.50B$1.38B|
|Deposits||Q3 2016vs Q3 2015||$1.44B$1.33B|
|Equity Capital||Q3 2016vs Q3 2015||$192.1MM$179.9MM|
|Loan Loss Allowance||Q3 2016vs Q3 2015||$16.5MM$14.3MM|
|Unbacked Noncurrent Loans||Q3 2016vs Q3 2015||$11.0MM$9.7MM|
|Real Estate Owned||Q3 2016vs Q3 2015||$2.7MM$265.00K|
Rates for Vantage West Credit Union are currently being reviewed.