Wells Fargo National Bank West

Illegal Activity

We purchased a pool table using Wells Fargo financing.  In May, they insisted that we paid our monthly payment late.  We use Citibank online payments and there is an electronic transfer of funds to Wells Fargo.  Citibank records show the payment (due on the 28th) was paid on the 25th.  Wells Fargo says they received it on the 30th.  Citibank has provided certified records saying the payment was made on the 25th.  Wells Fargo does not deal in facts, however.

Despite the evidence and calls from Citibank that prove they are in error, Wells Fargo has harrassed us with phone calls to home AND work demanding the $25 late fee be paid.  TWENTY FIVE DOLLARS!

We have paid off the loan completely yet they continue to harass with calls.  All of this is illegal activity that has been reported to the Treasury Department representatives, who are investigating.

I recommend avoiding ANY loan that is adminisitered through Wells Fargo.  Their record keeping is suspect, their dealings with customers is poor.  I rate this company a hazard to consumers.