My Problems with a Mega Bank Part 1 - Wells Fargo
Update 11/18/2011: I'm happy to report that my problem with Wells Fargo has been resolved. I have the details in this new blog post.
I thought it would be useful for me to describe a problem that I'm currently having with Wells Fargo. I haven't mentioned it in the past since it deals with a private matter, but I decided it was worth disclosing since it may be helpful to others. Plus, I'm always open to suggestions, and I know many of my readers have quite a bit of banking experience.
In addition to providing a lesson, the problem also shows an issue that I've seen with mega banks. The issue is when a branch manager is too quick to pass problems to the corporate department instead of taking responsibility of the problem. Once the manager receives the decision from the corporate office, it's declared as the final decision, and nothing more can be done.
Quick Summary of My Wells Fargo Problem
I have a CD receipt from Wells Fargo showing me as the beneficiary of the CD. The owner of that CD has passed away, and I'm trying to access the account. Wells Fargo made a mistake, and I'm not listed as the beneficiary in their system. In addition, they claim the CD receipt that was provided by a Wells Fargo banker when the CD was opened is invalid. Thus, they require a court order which according to my attorney will cost at least $250. I've filed a complaint with Wells Fargo's regulator, the Office of the Comptroller of Currency (OCC). Wells Fargo continues to maintain that the receipt is invalid. The OCC is currently waiting on information from Wells Fargo.
In September 2010, my dad opened a CD at Wells Fargo. He received from the Wells Fargo banker a CD receipt. This receipt was a two-page document with all of the account information and CD terms. The second page consisted of a form for the names of payable-on-death (POD) beneficiaries. The banker had written my name, and my dad had signed it.
My dad passed away at age 88 in March of this year after experiencing severe heart problems. That was the family matter that I had mentioned in March.
My dad had been investing in bank CDs for the last 30 years. Fortunately, he was careful to ensure all of his bank accounts had beneficiaries (either me or my two brothers). The nice thing about bank account beneficiaries is that it avoids probate. When a beneficiary is listed on a bank account, the beneficiary can access the account after the account owner dies. The beneficiary just needs to show the bank his ID and a certified copy of the death certificate. No court document is necessary.
My brothers and I had no problems accessing all of my dad's CDs except for this one Wells Fargo CD which had me as the beneficiary. Wells Fargo's systems did not show anyone as the beneficiary of that CD.
In addition to being careful about specifying beneficiaries on his accounts, my dad was also careful in keeping the documents from the banks. He had sent me a copy of that Wells Fargo receipt showing me as the beneficiary. I thought that would convince the branch manager that it was their mistake. However, that was not the case.
When I first visited the branch, the manager wasn't there, so one of the bankers assisted me. Since I wasn't listed in the system as the beneficiary, the banker wasn't sure what to do. He called Wells Fargo's legal department and faxed them the CD receipt. After discussing the issue with the legal department, the banker informed me of the legal department's decision that the receipt was not valid.
Wells Fargo's legal department claimed the receipt was only for certain states and it should not have been used for Florida. I informed them that it was the Wells Fargo banker who generated this document and gave it to my dad. If the banker didn't know the receipt was valid, how should they expect the customer to know? I spoke with the branch manager, and the manager took the same position. They view the CD as having no beneficiary. To access the account I need a court order. According to my attorney, I need to go through a summary administration process which will cost at least $250.
Since Wells Fargo is a national bank regulated by the OCC, I filed a complaint using the online form at Helpwithmybank.gov. I submitted the complaint in July.
It appears the first thing the OCC does when they receive a complaint is to forward the complaint to the bank. I received my first letter in response to my OCC case from a Wells Fargo correspondence specialist in August. The letter asked for a copy of the document. I mailed them the copy of the document and made it clear that it was the Wells Fargo banker who gave this document to my dad.
Later in August I received the second letter from the Wells Fargo correspondence specialist. Here's an excerpt of the reply:
Thank you for providing a copy of the POD/ROS Designation for Certificate of Deposit (CD) Accounts. A review of the documentation you provided confirms this document is not valid for the CD account in question. The documentation is only applicable for personal CD accounts opened in the state of North Carolina or Virginia.
I then mailed the OCC a letter stating that I was in disagreement with the bank's reply. Here's an excerpt of this letter:
This documentation which served as a receipt of the CD was given to my dad by a Wells Fargo banker. It was represented to my dad as a valid receipt showing the terms of the CD which included the interest rate, maturity date and the beneficiary name. If the Wells Fargo banker did not know it was invalid, how should the customer know it was invalid?
I'm currently waiting for a reply by either Wells Fargo or the OCC. I recently called the OCC to ask about the status of this case. According to the OCC, they are requesting more information from Wells Fargo.
If the OCC sides with Wells Fargo, I'm considering throwing in the towel. I don't like the thought of having to pay for Wells Fargo's mistake, but it's not a major financial blow. If you have any suggestions, please leave a comment.
I had hoped that the Wells Fargo branch manager would take responsibility to fix the mistake that one of his bankers made in using the wrong document for the CD. Instead he put the decision in the hands of legal bureaucrats somewhere in the Wells Fargo's corporate offices. I bet a community bank or credit union would have handled this better.
One lesson in this case is to double check the beneficiary listings on your bank accounts. Make sure it shows up in the bank's system. Don't assume the documentation that you received when you opened the CD is sufficient. For those using beneficiaries to extend your FDIC coverage, this is even more important. Make sure the account title shows the trust relationship. I have more details on this in my post Maximizing Your FDIC Coverage with Beneficiaries.
Another lesson is to bank at a credit union or community bank. My dad also had CDs at credit unions, and we didn't have any problems accessing those CDs.
Different Issue Than Extending FDIC Coverage with Beneficiaries
This issue reminded me of the problems that IndyMac CD holders had when IndyMac failed in July 2008. Several CD holders had depended on beneficiaries for additional FDIC coverage. However, IndyMac did not correctly specify the beneficiaries on some of the CDs (no trust relationship in the account title.) When the FDIC took over, those CD holders lost half of their uninsured deposits. In the eyes of the FDIC, it didn't matter if the bank was the one that made the mistake.
I consider my case to be different since it's Wells Fargo which made the decision that the document was invalid, and it was based on the document they generated and their internal policy.
Other Considerations for Beneficiaries Accessing CDs
Fortunately, all the other CDs that had me as the beneficiary did not have this issue. I was able to get access of those accounts without problems. However, many of those CDs were long-term CDs that were not close to maturity. Some of the rates on those CDs were over 5.00%. I'll have more on my decisions in dealing with those CDs in a future post.
My Problems with a Mega Bank Part 2 - Bank of America
My dad also had accounts at Bank of America. We didn't have any problems accessing the Bank of America accounts, but we did have another problem. It was similar to the Wells Fargo issue in that the branch manager was too quick to pass the problem to the corporate office. I'll have the full details of this problem in a future post.
Update 11/14/2011: I completed the post My Problems with a Mega Bank Part 2 - Bank of America.
YOUR DAD HAD DESIGNATED YOU (OR YOUR BROTHERS) AS HAVING POWER OF ATTORNEY FOR FINANCIAL MATTERS
WITH THAT SIGNED AND NOTARIZED (OR WITNESSED WITH TWO WITNESS SIGNATURES) POWER OF ATTORNEY
YOU CAN GO INTO WELLS FARGO AND EXECUTE YOUR POWER OF ATTORNEY AND CLOSE THE CD AND TRANSFER THE BALANCE (LESS EARLY CLOSURE PENALTY) INTO YOUR OWN ACCOUNT OR REQUEST A CHECK WRITTEN TO CASH
WAIT FOR THE CD TO MATURE AND THEN DO THE SAME THING
WITH THE POWER OF ATTORNEY, YOU ACT ON BEHALF OF YOUR FATHER (DEAD OR ALIVE--REST IN PEACE)
SIGNED--ESTATE PLANNING--ALWAYS HAVE POWER OF ATTORNEY FOR FINANCIAL AND HEALTH MATTERS AS PART OF ANY GOOD ESTATE PLANNING
AND--IT WOULD HAVE BEEN BETTER IF YOUR DAD HAD PLACED YOU AS A JOINT HOLDER INSTEAD OF A BENEFICIARY
AND--EXCUSE THE LANGUAGE--**** WELLS FARGO
SOME OF YOU MAY INDICATE THAT THE POWER OF ATTORNEY CEASES WHEN THE "APPOINTER" DIES
THE LAW INDICATES THAT YOU, WITH POWER OF ATTORNEY, REMAIN THE AGENT IN FACT FOR TRANSACTIONS THAT THE APPOINTER ENTERRED INTO PRIOR TO HIS DEATH AND YOU MAY ACT ON THOSE TRANSACTIONS TO SATISFY THE APPOINTER'S BEST INTEREST--AS INDICATED BY THE DOCUMENTED PAY ON DEATH DOCUMENT
ALTHOUGH WELLS DOESNT RECOGNIZE THE DOCUMENT
WELLS MUST RECOGNIZE YOUR POWER OF ATTORNEY AND YOUR DEMAND THAT THE DOCUMENT PLACES ON YOUR RESPONSIBILITY IN THAT PRIOR MATTER
PRIOR ACTIONS BY A DECEASED PERSON ARE UNDER THE PERVUE OF THE AGENT (POWER OF ATTORNEY) AS ESTABLISHED IN CASE LAW --AND UNIVERSALLY ACCEPTED
IF WELLS FIGHTS YOU ON THIS--YOU HAVE ACTION FOR DAMAGES BEYOND THE ACCOUNT VALUE
IF I AM IN YOUR STATE--I SHALL TAKE THE CASE PRO-BONO
There is no type of Power of Attorney that survives the death of the grantor. No matter how you word it, what you call it, or what kind of document you use, the Power of Attorney ends when the grantor passes.
Perhaps you are confusing "Power of Attorney" with the responsibilities of an executor of an estate.
If you are planning on excersing a Power of Attorney to take care of your father's affairs after his death, you should really consult a lawyer. You will be very disappointed. And, as with so many problems concerning estate planning, if you don't get it right before your father passes, there is no way to correct it afterwards.
I would also dispute that it would be better if his father had placed him as a joint owner. If the son had financial problems, the son's creditors could have seized the father's CD. If the son had marital problems, the son's ex-spouse could have gotten the CD as part of the divorce proceedings. There are many risks involved in naming a joint owner.
The NCUA would look at the credit union's records to determine whether the account was properly set up. Since this is a small credit union where you can directly access management, ask them if they will look at those records together with you to make sure everything has been recorded properly. In Ken's case the problem appears to be that the status of the CD didn't get recorded in the bank's records despite the fact his father was given a receipt. See if you can get a management person to sit down with you and look at the internal records.
RETRACT THE USEFULLNESS OF POWER OF ATTORNEY I ADVANCED
(UNLESS A LAWYER IS RETAINED TO FIGHT WELLS FARGO)
RESPECTFULLY, AND ATTEMPTING TO HELP
Arranging PODs and beneficiaries for a CD at a CU are different than at a bank. At a bank each CD is a separate account, but at a CU each CD you have is basically a sub account of member account (e.g., Alliant CU refers to "Account ID"s and Golden1 uses "Certificate Number"). To properly apply a POD you'd need to convert your member account to a trust or POD account (which will affect all subaccounts), or open up a second account with the CU and have the CDs under that account number (with possibly several accounts if you don't want the same POD beneficiaries for all the CDs). I expect this paragraph doesn't match the common perceptions of people who read this website, but the NCUA regulations and consumer documents are aligned with what I've described (and had to go through in the case of Golden1).
My experience wthe FDIC suggests that you are mistaken. Both the FDIC Division of Insurance and the FDIC Legal Division have employees who are specifically tasked with answering inquiries about deposit insurance coverage. They also spend a lot of time conducting training for bank employees on this subject. Unfortunately, Ken's issue is not a matter that the FDIC (or OCC) can really do much about. Moreover, with the exception of trusts, the deposit insurance rules aren't that difficult to understand. So, if you've had a problem with deposit insurance, it's likely one of your own making.
You can do your research, you can ask for help. But if you forgot to ask the right questions, forgot to mention some detail you didn't realize mattered, or if the bank ****ed up the paperwork like they did with Ken, you will still be out of luck.
Yes, Ken's issue was not an FDIC issue. But the commenter #8 asked how he could be sure his credit union didn't **** up his paperwork for insurance purposes.
I will, however, wish you the best of luck, Ken, in hoping that you win without too much headache, although it sounds as if you're close to experiencing a migraine. And my genuine condolences to the loss of your father. When my father passed away, prior to that he saw to it that his financial matters were all in order, just like yours did. Bequeathing everything to my younger brother, which I supported 100% so my mother was well taken care of, he didn't run into any legal financial matters. Not sure who he banked with, however.
Anyways, I also want to pass on a big thank you to all of the above fellas and gals who contributed your thoughts on how to approach this matter, should I be in such a pickle. Also gave a few of you a thumbs up in agreement of how best to remedy such a nightmare. Now I know why I come here to read up on any and all matters regarding banks.
Good luck, Ken! Keep us posted, and I look forward to hearing about the situation with BoA......I think.
AARP has a column in their newsletter called "That's Outrageous!". They and other media outlets might have a consumer advocate you could use on their behalf. If you give them more bad publicity on top of the debit card charge fiasco, they might cave. It's your money - don't let them get away with theft!
Viola! Boy, did that company bend over backwards to service me after that. I was able to cash out my pension and roll it over to an IRA under my control.
Banks are covered by federal laws, so write your local Congress person for help. Make them earn their pay!
I always feel it is best to be "paranoid" when dealing with any financial institution. That is why when they don't put my beneficiary's name 'ON" the CD but tell me "it's in their records", I refuse to accept the CD until the make it out as a POD and the name is listed on the CD. I don't understand legally how they can get away with refusing you the money if "you" have a copy of the CD showing your name listed as beneficiary. They are trying to tell me now that CDs are just receipts of our transaction but yet if they want to charge us an EWP they say we have to follow the terms of what is written on this so called "receipt". Everything nowadays seems to be on the side of banks cheating us and until we ALL stand up to them and complain to everyone involved in the banking system in Washington etc., it will not get better.
I would write to the Federal Reserve, my senators, the PRESIDENT, and every one in the hierarchy of Wells Fargo about this matter. You, are Ken our Bankguy, and if they can do this to you, the rest of us may as well keep our money hidden in our mattrasses for sure! Best of luck to you but please don't let them get away with this. Heckle them everyway you can and if you know a lawyer who will take your case on a contingency, I would let them know I have a lawyer ready to run with this case and will get media exposure. "Wells Fargo refuses to honor deceased father's wishes for his beloved son" would be the headlines!
I find it negligent that the bank did not list the beneficiary on the computer. Still, that means nothing legally in and of itself. But it suggests that might have happened because at that time they already had decided the form was invalid in Florida. As such, they should have notified immediately! Lack of that notice could make them very seriously liable. But it won't change the legal situation today.
I wonder whether you could simply present the documents to a Wells Fargo branch in Virginia or North Carolina --maybe even by mail -- and close out the CD there, with its proceeds to you. I don't know that where it was opened and held would be the controlling factor, rather than where the closeout was done. Of course, big national banking operations often will have their operations split into multiple legal entities for different states or regions, so the Florida branches might or might not be able to be transacted on from North Carolina or Virginia. But you might at least try such an end run -- but I admit, I'm doubtful it would work.
The legalities involved here are a bit complicated. In a sense, you are caught between a rock and a hard place. If the POD were valid, then the CD is controlled by the trust. If it is not valid (as the bank says), then the CD is controlled by probate, the court and the executors. If by law it is the latter, then the bank would technically have no power to do anything, could be legally liable if it did. Of course, so too can the bank be legally liable for having done the set up wrong in the first place -- so they better balance out which liability might cost them more! That is, if you wanted to make a big case out of it, and you prevailed, then you could go after them for damages and your lawyer fees over and above the amount of the CD.
The bank says that form is for Virginia and North Carolina. Have you had it checked by a Florida attorney (of course, that attorney will charge, so there goes your money again) -- while Wells Fargo uses it for those two states, it might happen to also meet the legal requirements for Florida anyway. If so, Wells Fargo would be legally bound to honor it in Florida regardless of which states they made it for. I'll bet all the bank attorney did was look up which state it had been made for, and on that basis alone, nixed it for Florida. But if it were pointed out that it also meets the Florida requirements anyway and thus is legally binding in Florida and must be honored, they might realize that and yield.
Still, you need to move up the ladder and deal with the executive suite and the lawyers. The branch can't change the legal stance of the bank.
Do not expect any help from the OCC. They are merely going to take whatever response Wells Fargo gives them, not even look into it or whether it is nothing but a big lie, and then tell you case dismissed on the basis of Wells Fargo saying they are correct. This generally, but especially since your issue hinges primarily on state laws regarding trusts, not on banking regulation. The OCC lacks power to interfere with probate, and the question here is whether probate prevails or it is in a trust.
As the responder above suggested, IF you and your brothers are on good terms, AND the amount of the CD is not too much, you might find it easiest to let it go to probate and be divided up accordingly, and have your brothers give you the difference. As you know, they can give you $13,000 each per year (or is it $14,000 this year?) tax free. If each did so in December, and then again in January, then by January you could have $52,000 of the CD. If they have wives, the wives also could give you just as much, meaning a total of $104,000 by January. Of course, I know that is a big IF with your brothers; my brothers are jerks.
Finally, how is the CD set to close? And is its maturity date near? I don't know if when probate controls how the CD would close upon maturity, according to instructions or merely frozen. But if it were set to close to, say, a checking account or savings account, and that account had the beneficiaries set up correctly, then it might be possible to merely let it mature and close to the savings or checking account, and then get the money from that account. But I suspect once probate controls, the bank is not even allowed to close it to a different account, regardless of original instructions.
The durable power of attorney is an important estate planning document, and any estate lawyer worth his salt would recommend it to his clients. Unfortunately, many people are not aware of durable power of attorney.
Unfortunately, I'm not sure there is really any place to hide from obstructionist, stubborn, ignorant, or willful bank managers/legal departments. My elderly father recently had significant difficulty dealing with being a POD beneficiary of $115,000 in CDs issued by a relatively small community bank ($583 million in assets, 14 locations all in one state).
His maiden aunt lived to be very old and had not been capable of managing her own financial affairs for many years. Her affairs had been overseen by a relative with financial power-of-attorney. She had several CDs which had various nieces and nephews listed as POD beneficiaries (different beneficiary for different CDs). Those CDs usually had rolled over several times.
My father's aunt's power-of-attorney tragically died in a house fire shortly before my great-aunt died. Any paperwork, such as paper CD receipts, that she might have had was lost in the fire.
Then my father's aunt died.
It is also possible that the CD receipts were kept in my great-aunt's safety deposit box. However, after my great-aunt died, the estate executor was a corrupt jerk and would not tell anyone what was in the safety deposit box. (At this point, very small town politics and small town political power enter the picture, and the (corrupt?) probate court system failed the beneficiaries. And that is a separate issue.)
It is also possible that since the CDs had rolled over numerous times, someone at some time had come across an "old" (never reissued on paper) CD receipt and thrown it out as having a date far in the past.
Anyway, my father tried to settle three CDs issued by 2 different community banks. Both banks' computers showed my father as the POD beneficiary, and the banks agreed that my great-aunt was dead (death certificate) and that my father was really who he said he was. But he didn't have the paper receipts for the CDs.
Once my father drove 9 hours each direction to the state his aunt had lived in, and looked one small community bank in the face, they gave him no trouble about the CD they had issued. (Although, my father is quite elderly and driving all that way to deal with the bank in person was quite a strain on him.)
But the other bank refused to deal with him unless he had the paper receipts for the remaining 2 CDs in hand. (The two CDs came to $115,000.) The branch manager referred him to the legal department. The legal department dug in their heels and said he had to obtain a "bond" that would cover the possibility of another person, holding the actual receipt, showing up to claim the CD - even though they agreed that my great-aunt was dead, my father was listed as POD beneficiary in their computers, and that my father had satisfactorily proven he was who he said he was. The legal department said he could obtain this bond at any insurance company. However, my parents' big car/house insurance company hadn't the foggiest idea what the bank was talking about. However, my brother works for a large secondary insurance company and was able to use his contacts in his company's legal department to get the proper bond ... for a fee of 1.5% of the value of the CD (i.e. a fee of over $1500.)
The bank did fork over the CD proceeds once the bond was presented.
As far as we know, the beneficiaries of the other CDs held at that bank were unable to navigate the whole situation and never received the POD CD assets that my great-aunt had intended for them.
Incidently, given my father's personality and age-related cognitive impairment, plus the complications of corrupt small town politics in a different state, taking legal action would probably have been so stressful it would have been the death of either him or me (trying to help him). Given those circumstances, my brother and I encouraged him to pay for the bond and get the whole thing over with, even though it wasn't fair, justice was not served, and my great-aunt's intentions were not honored.
My parents have their financial assets, including CDs, in revocable trusts. I would say that at least 50% of the banks they try to deal with (looking for the best local CD rates), haven't the foggiest idea how to deal with a revocable trust - even though my parents live in Florida, which should have quite a few people with revocable trusts set up. As the successor trustee once my parents die, I'm really dreading seeing what the banks try to pull concerning the revocable trust assets.
Outside of legal process, the only thing we the customer can do is continue to remove our funds from corrupt institutions en masse, and join forces in advertising these entities. It will take all of us fighting together, and it will require more visibility than just posting complaints - which is still an all-important first step.
Also suspect the FDIC is complicit, along with the Fed.
These entrenched institutions seem to have forgotten their insane profits are derived from we the people.
I wouldn't "throw the towel" at all! I'd pay the court's $250 and then sue them for it plus all else you can get. And I like many of the possibilities your well versed members presented to you.
Fight them to the end Ken! And best of luck! :) Rosedala
A DURABLE POWER OF ATTORNEY does not spring into effect upon the death of the grantor. That is a common myth and a dangerous one.
Here is the Florida statute that specifies when a durable power of attorney is to be effective. Note that it says NOTHING about the death of the grantor:
709.2108 When power of attorney is effective.—
(1) Except as provided in this section, a power of attorney is exercisable when executed.
(2) If a power of attorney executed before October 1, 2011, is conditioned on the principal’s lack of capacity and the power of attorney has not become exercisable before that date, the power of attorney is exercisable upon the delivery of the affidavit of a physician who has primary responsibility for the treatment and care of the principal and who is licensed to practice medicine or osteopathic medicine pursuant to chapter 458 or chapter 459 as of the date of the affidavit. The affidavit executed by the physician must state that the physician is licensed to practice medicine or osteopathic medicine pursuant to chapter 458 or chapter 459, that the physician is the primary physician who has responsibility for the treatment and care of the principal, and that the physician believes that the principal lacks the capacity to manage property.
(3) Except as provided in subsection (2) and s. 709.2106(4), a power of attorney is ineffective if the power of attorney provides that it is to become effective at a future date or upon the occurrence of a future event or contingency.
And Here is the Florida statute that the specifies when a Power of Attorney is to terminate. Note that it makes NO EXCEPTION for a Durable Power of Attorney:
709.2109 Termination or suspension of power of attorney or agent’s authority.—
(1) A power of attorney terminates when: (a) The principal dies; (b) The principal becomes incapacitated, if the power of attorney is not durable; (c) The principal is adjudicated totally or partially incapacitated by a court, unless the court determines that certain authority granted by the power of attorney is to be exercisable by the agent; (d) The principal revokes the power of attorney; (e) The power of attorney provides that it terminates; (f) The purpose of the power of attorney is accomplished; or (g) The agent’s authority terminates and the power of attorney does not provide for another agent to act under the power of attorney.
If you are going to make this claim that a Durable Power of Attorney springs into effect upon the death of the grantor, please cite the statute in any state (pick one, go ahead) that has such a provision.
The personal representative would then transfer the funds to you. Tedious, but as the personal representative is likely a family member or an unpaid friend of your late father the court fees would be avoided.
Let's see what some real lawyers say:
"A Durable Power of Attorney may survive your disability, but it is not immortal. When you die, it dies. So your Agent will, upon your death, lose all power to make decisions for you concerning who is to receive your assets. Do not rely upon a Power of Attorney as a Will substitute. Get the real thing!"
State Bar of Michigan, Probate and Estate Planning Section:
"Finally, the Durable Power of Attorney terminates at the
time of your death, unless there is uncertainty as to whether you are dead or
New Jersy Court ruling:
durable power of attorney terminates with the death of the principal, pursuant to N.J.S.A.
46:2B-8.5(a), an agent acting in reliance on an executed written power of attorney,
durable or otherwise, may continue to act on that power in good faith only until receipt of
actual notice of the principal’s death. See also 1-12 LEXISNEXIS PRACTICE GUIDE NEW
JERSEY ELDER LAW § 12.39 (“A power of attorney terminates upon the death of the
"I had a client call me last month after her mother passed away. She wanted to know why she couldn’t use the Florida durable power of attorney (DPOA) she had for her mother to close out a bank account. I explained to her that the DPOA is only effective while someone is alive; once that person dies, the DPOA dies with them."
"A durable power of attorney allows you to choose a person you trust to handle your financial affairs if you become incapacitated and can’t handle them yourself. If you don’t have a durable power of attorney and become incapacitated, a guardianship may be necessary. Guardianships are expensive and cumbersome and can be avoided with a durable power of attorney.
However, the agent’s power ends when the principal dies. At that point, the personal representative of the estate takes over to wind up the deceased person’s estate. The estate is distributed according to the decedent’s Will if he or she has one, or according to the Texas intestacy statutes if there is no Will. The power of attorney does not control."
>>The personal representative would then transfer the funds to you.
Actually, wouldn't the personal representative be obligated to distribute the funds in accordance with the provisions of the will or of the state's intestacy laws, as appropriate?
>>The personal representative would then transfer the funds to you.
Actually, wouldn't the personal representative be obligated to distribute the funds in accordance with the provisions of the will or of the state's intestacy laws, as appropriate?
But there is no contradiction. If as a matter of law the CD's beneficiary is Ken, and not the estate, the personal representative will be acting properly by transfer of the funds to its rightful owner.
Ken spoke as if the issue was clear in law, lacking only an onerous court fee or resolvable by a bank officer or by the action of a low-level employee of a government regulator, that is, a practical, not legal matter.
If Ken does not in law have right to this money it would be wrongful of him to claim it, and if within the purview of the personal representative, rightful for him to contest Ken's claim in the name of the estate.
AND, please note: this and my previous post are not legal advice, they are my opinion only.
This is Doug from Wells Fargo. I have escalated your post to our Time Deposit account team. Can you email me with additional information so we can help? We need your name, telephone number and if you have it, the branch in Florida you interacted with. You can email that information to [email protected]
Depending on the dollar amount of the CD, Wells Fargo has something called a "Small estate affidavit" I believe if its under $25,000, you can just go in sign the affidavit, and they will cut you a check. The total value of the estate must be under that threshold, but the other CD's would not count towards it because they were POD, so not under the estate.
Also do you have copies of the statments from the CD? If it was properly set up you name would be on the statement as POD, further proof it was done right at some time.
Wells Fargo made $4 Billion in PROFIT (that's after paying all expenses) for the THREE months ending 9/30/11. If you made 16 Billion a year off your customers' money, would you treat your customers like they do?
From your story it is apparent that "errors" are a profit strategy for Wells Fargo. Which indicates those so-called "errors" are intentional.
This is Doug from Wells Fargo. Reaching out again to let you know we're standing by to help. Please email us at [email protected] so we can get additional information to assist.
All the mega-banks are the same. They are all lying, greedy sacks of crap douchebags that steal money from honest, hard working folks and line their pockets. The love of money is the root of all evil and that is evident by the behavior of big banking.
I don't think we will ever see any of this money. Wells Fartgo will just keep playing games and run us around and around on wild goose chases. I hope they get robbed and beaten mercilessly. Then they will know what their customers feel like.
What's the difference between a banker and a sperm? A sperm has a one in a million chance of becoming a human being.
I want to trust the O CC will be an advocate on my behalf. I can provoke, and sent them proof, that I am the sole heir. These big banks are taking away money from rightful owners after their parents passed. This seems unimaginable, yet, it happens every day.