Ally Bank


Overview / Commentary
877-247-2559
200 W. Civic Center Dr.
Sandy, UT 84070

Written by Katie Ziraldo | Edited by Ali Cybulski | Published on 07/14/2025

Ally Bank, an online-only financial institution, offers a wide range of deposit accounts in addition to credit cards, investment services and retirement accounts. It sets no minimum deposit requirements and charges no monthly maintenance or overdraft fees on any deposit account. You can manage your accounts online, through the bank’s mobile app or at more than 75,000 fee-free Allpoint and MoneyPass ATMs.

Ally Bank’s deposit accounts are backed by the Federal Deposit Insurance Corp. (FDIC) for up to the standard coverage amount. Note that you can’t deposit cash into checking, savings or money market accounts. However, the bank allows mobile check deposits, direct deposits, deposits by mail, online transfers and wire transfers.

Here are more details on Ally Bank’s banking products.

  • Checking accounts: Ally Bank’s online checking account is called a Spending Account. This interest-bearing account comes with no monthly fees and requires no minimum deposit. You’ll have access to a wide network of fee-free ATMs, and out-of-network ATM fees will be reimbursed up to $10 per statement cycle, typically about 30 days. The Spending Account also includes a feature that allows you to create “buckets,” or digital envelopes, for different expenses. For example, you can use one of its buckets to set aside money for essentials such as rent and fuel.
  • Savings account: The Ally Bank Savings Account offers a competitive variable rate for all account balances. There are no monthly fees or minimum deposits, but withdrawals are limited to 10 per statement cycle. The savings account lets you create buckets for different savings goals, allowing you to set money aside for specific purposes and track your progress. You can also opt into automatic features called “boosters” that can speed up your savings. With the Surprise Savings booster, for example, Ally Bank analyzes the spending in your linked checking account, finds safe-to-transfer money and automatically moves it to your savings account.
  • Money market accounts: Ally Bank’s money market account is similar to its savings account, with certain types of withdrawals and transfers limited to 10 per statement cycle. The money market account, however, comes with the ability to write checks and make debit card purchases. Both the savings and the money market accounts offer an annual percentage yield (APY) of 3.50% on all balances.
  • Certificates of deposit (CDs): Ally Bank offers multiple CDs with short- and long-term options, including high-yield CDs, CDs with gradually increasing rates, and CDs with no early withdrawal penalties. Interest rates are fixed for the entire term but may change upon renewal. All CDs automatically renew at the end of the term unless you choose otherwise.

Customer service: As an online-only bank, Ally Bank doesn't have physical branches for in-person support. However, it offers 24/7 support by phone, chat and email. For live help, call 877-247-2559 or log in to your Ally Bank account to chat or to send a secure email.

As a digital financial services company, Ally Bank provides convenient online and mobile banking options and has high app ratings in the Apple and Google app stores.

That said, it’s worth noting that Ally Bank is not a Better Business Bureau-accredited business, and TrustPilot reviews cite unsatisfactory customer service and frequent website maintenance.

Pros and cons of Ally Bank


Pros Icon

PROS


• Competitive rates on deposit accounts

• Large network of fee-free ATMs

• No monthly maintenance or overdraft fees




Cons Icon

CONS


• Branch locations unavailable

• No cash deposits

• Low customer ratings on TrustPilot


Reviews (165)

Great Bank For 15 Years

Posted by: |

Have used this bank for a long time with now issues, great service and great rates. Very satisfied.

Actually An Ally

They live up to their name. Features on checking accounts like $100 overdraft protection, ATM fee reimbursement, and free checks make it worth it. The months after I filed bankruptcy I ran out of money a lot. Ally never punished me for it with fees. Recommended.

Ally Rendered My Active Account Dormant Without Warning

Posted by: |

Received snail mail from Ally today dated 10 days ago. Friendly advice that “they hadn’t heard from me in a while”, cited five ways to stay in touch, including logging into ally.com, which I already do at least monthly. No mention of rendering my account dormant or otherwise locking it. I haven’t moved money into or out of the account in probably over a year. I immediately called Ally per the number listed as another of the 5 friendly ways. Call was quickly answered by a knowledgeable young lady, sounded like the call hadn’t departed the continent for a foreign call center. Ran through ID confirmation protocol, then discovered a couple of frustrating contradictions to the contents of the snail mail. Ally’s computer is set up to dormant the account if money doesn’t move in and out of the account at intervals, the length of which the agent could not discover. Logging into the website isn’t adequate contact, unlike all of my other financial institutions. And by the time their snail mail reached my mailbox, the account was dormant and locked. I can log in, see my balance and confirm my linked account is still linked, but no commands are allowed. Message center: nothing, no warning, no notification of status change. So, from my standpoint, Ally has frozen my account, without warning, for nothing. They email me promos all the time, didn’t email their actual criteria to keep account active. The agent predicts two to three business days for the back office to free the dollars. Not happy in the meantime.
Addendum: Account reactivated after one business day, controls seem to work. Received a thoughtful-toned on-website message apologizing and explaining that intended protocols didn't happen, surprise dormancy was unintended. Apology accepted.

Yikes - Look Elsewhere

Banking 101

Law of Banking Inertia

First, create goodwill with prompt, professional customer service and highly competitive rates on deposits.
Once you are regarded as a leader for rates and service, let the rates and service decline below that of your competitors, and focus on executive salaries instead.
For several years, most people will simply keep their accounts and will not move to the competition.

Law of Banking Momemtum

Eventually, depositers will move their funds to the competition.
When they do, this can happen very quickly, as many depositers will quickly follow outspoken depositers.
You once were a great bank and you blew it.

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Health
B+

Health Grade Components

Overall
FDIC Certificate #57803
Year Established2004
Employees9293
Primary RegulatorFED
Profit Margin
Return on Assets - YTD0.03%
Return on Equity - YTD0.43%
Annual Interest Income$3.11B
Assets and Liabilities
AssetsQ1 2025vs Q1 2024$182.3B$182.4B
LoansQ1 2025vs Q1 2024$132.3B$134.6B
DepositsQ1 2025vs Q1 2024$155.3B$159.1B
Equity CapitalQ1 2025vs Q1 2024$14.41B$13.91B
Loan Loss AllowanceQ1 2025vs Q1 2024$3.41B$3.57B
Unbacked Noncurrent LoansQ1 2025vs Q1 2024$1.5B$1.25B
Real Estate OwnedQ1 2025vs Q1 2024$1,000K$0
Rates
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Always verify rates and promotions with the bank or credit union. We are not Ally Bank; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Ally Bank Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.50%$0-Online Savings Account

Ally Bank Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.50%$0-Money Market Account

Ally Bank Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.25%*$15k*-Spending Account
OTHER TIERS: 0.10% $0 - $15k

Ally Bank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.90%$0-6 Month High Yield CD
3.90%$0-9 Month High Yield CD
3.90%$0-7 Month Select CD Special
3.90%$0-14 Month Select CD Special
3.85%$0-12 Month High Yield CD
3.65%$0-18 Month High Yield CD
3.50%$0-3 Year High Yield CD
3.50%$0-5 Year High Yield CD
3.50%$0-2 Year Raise Your Rate CD
3.50%$0-4 Year Raise Your Rate CD
3.40%$0-11 Month No Penalty CD
2.90%$0-3 Month High Yield CD

Ally Bank IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.90%$0-9 Month High Yield IRA
3.90%$0-6 Month High Yield IRA
3.85%$0-12 Month High Yield IRA
3.65%$0-18 Month High Yield IRA
3.50%$0-3 Year High Yield IRA
3.50%$0- 5 Year High Yield IRA
3.50%$0-IRA Savings
3.50%$0-2 Year Raise Your Rate IRA
3.50%$0-4 Year Raise Your Rate IRA
2.90%$0-3 Month High Yield IRA
Locations

Ally Bank is an Internet only bank and does not have branch locations. Its headquarters is located at 200 W. Civic Center Dr. - Sandy, UT 84070

The financial institution, product, and APY (Annual Percentage Yield) data displayed on this website is gathered from various sources and may not reflect all of the offers available in your region. Although we strive to provide the most accurate data possible, we cannot guarantee its accuracy. The content displayed is for general information purposes only; always verify account details and availability with the financial institution before opening an account. Contact [email protected] to report inaccurate info or to request offers be included in this website. We are not affiliated with the financial institutions included in this website.