I often get questions about why a certain bank or credit union isn't listed in the DepositAccounts.com rate tables. There are a few details about the rate tables that are not well known, and that can often answer the question of a missing bank or credit union.
First, it's important to understand how to user the "Filter Accounts" button in the rate tables to show accounts available nationwide or to show accounts that are only available in a state. Please refer to my previous post to learn about this. If the bank that you're looking for isn't available nationwide, you'll need to select the state where the bank has branches to see it listed in the table.
If a credit union is nationally available, you may still not see it in the table even if the "Availability" option is set to "Nationally Available". The reason is that the credit union may have restrictions on its membership that can limit many people from joining. By default, the rate tables will only show credit unions with easy restrictions. This can be changed to "All" under the "Type of Institution". To change this, first select the "Filter Accounts" button at the top of the rate table. The following snapshot shows where the "All" and "Easy restrictions only" buttons are located.
PenFed is an example of a credit union with easy restrictions. Any adult in the nation can qualify by joining an association. Membership in that association will allow the person to qualify for PenFed membership. Navy Federal Credit Union is an example of a credit union that does not have easy restrictions. There's no association that can be joined to qualify. If you don't have a connection to the military, you probably won't be able to qualify.
Even though Navy Federal has membership restrictions, it can be considered nationally available. If you're in the military, you can join and open accounts from any state. So if you select "Nationally Available", "Credit Unions", and "All" in the Filters Accounts box, Navy Federal accounts should be shown.
Some other credit unions that we consider nationally available but with membership restrictions include Air Academy Federal Credit Union, American Airlines Credit Union and Wings Financial Credit Union. Both American Airlines and Wings Financial Credit Union allow anyone in the air transportation industry to join. So an airline pilot could join these credit unions and open accounts regardless of what state he or she lives in. Wings Financial is a bit more complicated since it also allows people who live or work in parts of Washington State and Minnesota to join. So if you select "Washington State" and "Easy restrictions only", you'll see Wings Financial accounts in the tables.
Still Can't Find Your Bank or Credit Union?
If you have selected "All" or selected a specific state and you still can't find your bank or credit union, it's possible that we are not listing rates for that institution. Often this is only temporary. When there is some uncertainty with an institution's rate, we will temporarily hide the rates until the correct rates are confirmed. You can check if the rates are being temporarily hidden by going to the Bank Rates page. To reach this page from the top menu, select "Banks" and then "Bank Rates". The following snapshot shows this page with the menu items highlighted.
In the Bank Rates page, search for the bank or credit union. The search results will show you our status for that institution. In the snapshot below, you can see the status of US Bank is "rates are being reviewed". The rates for that bank should soon be back in the tables once we confirm the rates.
We don't list a bank's rates when there are some questions about their accuracy. However, we're not perfect. If we have an incorrect rate, the best way to notify us is to select the "Report an Issue" link. Please refer to the bottom of this blog post for more details about this link.